Accommodation & Hospitality Services Ops Team 1 All Team Meeting October 2014 Please turn all phones off

Accommodation & Hospitality Services Agenda Welcome Responses to questions and suggestions from last month Finance Environmental Customer Service Health & Safety – Tool box talk Training & Development What’s New

Accommodation & Hospitality Services Welcome New members of our team Ben Jones AAOC Jess Goldsmith AAOC Toni Costigan - Domestic Assistant Angelika Wolan - Domestic Assistant Sandra Holmes - Domestic Assistant Leaving us Julie Hill Amanda Johnson

Accommodation & Hospitality Services – Questions answered Quads Tour The last Quads tour was cancelled. The next tour will be on Thursday 30th October 10am. Meeting outside block D by Woodland Court Reception. What's the news with the Uniform?

Henry hoovers 3 x £ each Indesit cookers 2 x £ each Single duvets 75 x £6.58 each Double duvets 51 x £9.80 each Kitchen chairs 8 x £57.00 each Boxes of clear bags 35 x £14.00 each Bottles of Sani Mould 85 x £35.00 for a box of 6 Toilet rolls 520 x £ 0.96 each Accommodation & Hospitality Services – Financial news What can you buy for £500:

Accommodation & Hospitality Services – HR Sickness & Absence Procedure : ACCOMMODATION & HOSPITALITY SERVICES If you are unwell, or unable to come into work; Contact: Julie Hill Tel: Tel: Contact: Clare Cobb Tel: Tel: Contact: Clare’s Mobile Tel: Tel: Within one hour of your scheduled start time. (if you are unsuccessful in contacting the above, you must leave a message with your name, a contact number & brief description of your illness) ACCOMMODATION & HOSPITALITY SERVICES If you are unwell, or unable to come into work; Contact: Anna Milczarek Tel: Tel: Contact: Clare Cobb Tel: Tel: Contact: Clare’s Mobile Tel: Tel: Within one hour of your scheduled start time. (if you are unsuccessful in contacting the above, you must leave a message with your name, a contact number & brief description of your illness) You are unwell and unable to come to work You call numbers shown before your shift commences Please do not send messages If you are unable to speak with your Line Manager or Team Leader please call Shirley Vicker at You can self certify your absence up to 7 calendar days If you are absent for longer, a doctors note needs to be delivered You are responsible for finishing your sickness on iTrent (end of sickness date is the last day you were absent, not the first day you came back to work

Accommodation & Hospitality Services – HR iTrent records up to date:

Accommodation & Hospitality Services – Environmental news Water Disposal If sluice not available, please block one toilet Empty the bucket into the toilet Flush to ensure toilet stays clean Unblock the toilet Recycling – Feedback Are your students recycling well? Do they recycle their carrier bags?

Accommodation & Hospitality Services – Environmental news Porters rota MONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAY TimePawel -Derhill, Cotswold 9.00am Litter Picking/Tidy up compounds 9.30am Collect and Prepare buggy Maintenance jobs on rota Collect and Prepare buggy 10.00am Lodge Food Waste Collection Lodge 10.30am 11.00am Recycling Recycling/ Food Waste 11.30am Collection 12.00p m 12.30p m Clean and Return buggy 1.00pm Lunch 1.30pm Clear Compound B 2.00pm Shower drains Cotswold Cardboard run when required Maintenance jobs on rota Shower drains Derhill Maintenance jobs on rota 2.30pm 3.00pm 3.30pm Maintenance jobs 4.00pm 4.30pm

Accommodation & Hospitality Services – Customer Service Student complaint procedure

Accommodation & Hospitality Services – Health & Safety Evacuation Tool box talk

Accommodation & Hospitality Services – Health & Safety Vacancies Off campus – Domestic Assistant 32.5h On campus – Domestic Assistant 2x27.5h

Accommodation & Hospitality Services – Training & Development Short Courses Communicating assertively Communicate with confidence Influencing skills and strategies Retirement – planning for the future SDPR – getting the most out of your review Step up to Management Substance Misuse – Dealing with Substance Misuse Time Management Other Computer courses Job shadowing Mentoring Training Opportunities

Accommodation & Hospitality Services – Training & Development Personal Development used so far: Assessment Nail Course Charity work Dorothy House Charity work Cedar Park Family tree research Nuts & Bolts Course Family tree research Sports Centre Activities

Accommodation & Hospitality Services – Training & Development Festive Get Together Tuesday 16 th December 10am-12pm Student Union Festive food Games Photo booth Tombola Cakes Charity collection –Harmonie Rose Auction

Accommodation & Hospitality Services – Training & Development Recognising Excellence Scheme th November Nomination forms are revised by Senior Management and logged by HR 21 st November Panel meet to decide outcome 1 st -3 rd December Individually tell nominees whether or not they have been successful Panel – Jane Loveys (chair), Ian Beck (HR Manager), Lorna Woudberg (Facilities Manager), Dan Entwistle (I.T), Kath Taylor (Finance), Anna Milczarek (Accommodation), Rob Davies (Hospitality), Kamil Garstka (Accommodation), Emrys Morgan (Security), Su Steenberg (PA) 8 th December HR sends letters to all nominees Paid in December pay

Accommodation & Hospitality Services – What’s New & what’s next? NEW AWARD SCHEME Quarterly Unlimited number of awards each time All Team Members eligible Star Award boxes in each Housekeeping Office

Accommodation & Hospitality Services – What’s New & what’s next? Questions & Suggestions Any questions and suggestions will be answered at next months meeting