Stakeholder Enterprise Portal (SEP) Veterans Relationship Management (VRM) Chris Hluchyj, VRM, SEP Business Lead April 17, 2013 U.S. Department of Veterans.

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Presentation transcript:

Stakeholder Enterprise Portal (SEP) Veterans Relationship Management (VRM) Chris Hluchyj, VRM, SEP Business Lead April 17, 2013 U.S. Department of Veterans Affairs Veterans Benefits Administration U.S. Department of Veterans Affairs Veterans Benefits Administration

U.S. Department of Veterans Affairs Veterans Benefits Administration U.S. Department of Veterans Affairs Veterans Benefits Administration 2 What is the Stakeholder Enterprise Portal (SEP)? Secure Single Access Point web-based portal URL: Can be accessed anywhere internet connection is available External business partners who support Veterans Veteran’s Service Organizations Clinicians Employers And more

U.S. Department of Veterans Affairs Veterans Benefits Administration Where are we? U.S. Department of Veterans Affairs Veterans Benefits Administration 3 SEP 2.1 February 2013 SEP 3.0 Spring 2013 Login with Personal Identity Verification (PIV) card Provide additional search criteria Login with Remote Level 3 Identity Proofing Upload supporting documents Claims StatusView DIC claims Payment HistoryPersonal Contact information Update (PCIU) address, home address, DD_EFT Access VONAPP Direct Connect (VDC)Access to Knowledge Management (KM) Manage Power of Attorney (POA) requests Check trace capability

4 U.S. Department of Veterans Affairs Veterans Benefits Administration The impacts of SEP… …for the Veteran and VSO Provides a secure way of doing business Offers real time acceptance of a request The VSO is able to view the same information the Veteran does in eBenefits VSO’s can create a compensation 526 claim and preserve the initial date of claim for the Veteran The VSO and Veteran can work remotely and still provide assistance Less calls to the National Call Centers Claims are completed faster, more accurately and go directly into VBMS for processing

5 U.S. Department of Veterans Affairs Veterans Benefits Administration VSO Support …If I have a question who do I contact? 1 2 3

6 U.S. Department of Veterans Affairs Veterans Benefits Administration Backup Slides

7 U.S. Department of Veterans Affairs Veterans Benefits Administration Veteran can check their POA in eBenefits

8 U.S. Department of Veterans Affairs Veterans Benefits Administration Veteran can request VSO representation in eBenefits Veteran submits electronic 21-22

9 U.S. Department of Veterans Affairs Veterans Benefits Administration Remote Proof and PIV login Coming in Late February Release

10 U.S. Department of Veterans Affairs Veterans Benefits Administration Remote Proof Level 3 Credential

11 U.S. Department of Veterans Affairs Veterans Benefits Administration Manage Power of Attorney (POA) Requests

12 U.S. Department of Veterans Affairs Veterans Benefits Administration Manage Power of Attorney (POA) Requests

13 U.S. Department of Veterans Affairs Veterans Benefits Administration Search for Veterans— Access VDC, Payment History, and Claims Status

14 U.S. Department of Veterans Affairs Veterans Benefits Administration Claims Status through SEP Displays what evidence is needed to complete the claim

15 U.S. Department of Veterans Affairs Veterans Benefits Administration Payment History through SEP

16 U.S. Department of Veterans Affairs Veterans Benefits Administration Access VDC through SEP Preserve the initial date of claim

17 U.S. Department of Veterans Affairs Veterans Benefits Administration QUESTIONS?