City of Greater Bendigo Web Cloud Web Strategy and Web Developments

Why Web Developments Adhoc web development was costly and disconnected Relied on contractors to create web pages Investment was not shared across web sites Knowledge of web sites was fragmented Internal skills were limited to only a few staff We were not focussed enough on a key communication channel NBN will provide opportunities

COGB Traditional Model Information Systems Public Staff Management / Councillors

Pathway GIS Conquest Finance 1 People 1 ECM Public Staff Management / Councillors Secured direct connection, Web access, E- pathway, T1 mobile, mobile apps Web access, E-pathway, public mobile apps, Open Data

Web Strategy Aligned to business requirements and owned by all Council units Set goals and actions to achieve those goals Prioritised – can’t do everything at once Ordered – some items have to happen before others can occur

Key Actions Introduce Web Governance to deliver strategy Agree developments each year Replace CMS Bring web sites to single platform Establish development capacity Integrate with core council systems Move to user customised web content

Achievements 15 sites into CMS including web, Intranet and Extranet content authors Incorporating social media into sites Created shopping cart-Paypal payment services Sharing calendars across sites Extranet with secured content feed from EDMS Creating online services which interface directly to core systems – Grant applications online – Inventors award submissions online – E-recruitment – Customer requests (final testing)

Benefits Google search across content Google analytics Accessible content including reading service Reduced cost to provide web sites Capable of creating new sites/services without large capital investment Responsive to new demands and delivered in strategic way Web developer who can create new services Many staff able to update web sites using COGB web best practice