CTS Communications Forum CIOs May 14, 2007

Agenda Welcome (Mike Schilling) CTS communications update (Elaine Howell) Low-voltage wiring policies (Janice Bundy) Voice over IP (Tim Garrett) Campus wireless and BOL (Mark Bower) Campus backbone (Michael Van Norman) Mobile Communications (Aryan Rogers) Q&A

Welcome Michael Schilling Director Communications Technology Services (CTS) (310)

CTS Communications Update Elaine Howell Coordinator CTS Office of Communications (310)

CIO and CAO Meetings In response to feedback from customer surveys, we’re implementing Communications Forums for CIOs We’re also continuing CIO one-to-one meetings with Director Mike Schilling

Low-Voltage Wiring Janice Bundy Associate Director CTS Infrastructure and Project Services

ISO 9001: Quality Management Program Methods of Procedures Work Instructions Daily Dashboard Reports Weekly Activity Summary Report Continuous Improvement process Customer Satisfaction Surveys Service Level Agreements

Daily Dashboard Report

Voice over Internet Protocol (VoIP) Tim Garrett Manager CTS Voice Network Operations

For security purposes the Voice Network Topology map is not included. Please contact Tim Garrett at extension if you have any follow-up questions on this topic.

For security purposes the VoIP Deployment map is not included. Please contact Tim Garrett at extension if you have any follow-up questions on this topic.

VoIP Deployment Existing LocationsIn-Progress LocationsPlanned Locations Ackerman Broad Capital Programs CENS CSB1 Covel Commons Gayley Helio Humanities ISAP Kerckhoff Kinross La Kretz Murphy NRB Public Policy Sproul Hall Wilshire Center BSRB/Luck CNSI Engineering 1 LSRB

VoIP Support Structure

Change Class of Service Change Name Display Create and add to Personnel Directory Create and add to Speed Call List Convenience Time Savings No Telephone Service Request needed Self-Provisioning Web Site

Service Models Converged Non-Converged RRUMC-CTS/MCCS Partnership VoIP Fully Functional Lab

CTS—Staying Current Bi-weekly network operations meetings Quarterly meetings CIPTUG membership Annual CISCO Networkers conference Semi-annual VoIP seminars

Road Maps SIP deployment Remote phones, beta phase Operating system change from Windows to Linux Diversity expansion

Bruin OnLine and Campus wireless update Mark Bower Associate Director CTS Managed Network Services

Bruin OnLine BOL Manager recruitment UCLA Logon for unaffiliated individuals Interim server expansion Mail storage server upgrade 80% completed

Wireless Update Additional Areas Humanities Building Broad Building Kinross Building CNSI Building Biomedical Science Research Building

Growth of Wireless – Access Points (APs)

Campus Backbone Michael Van Norman Associate Director CTS Network Engineering and Operations

UCLA Mobile Communications Aryan Rogers Supervisor UCLA Mobile Communications (64601)

Overview Current Practices CTS’ Vision

Implementation Contract Status Storefront Migration Path

Core Service Offerings Voice Plans Data Plans (BlackBerry & PDA) Broadband Service (Laptop) Equipment

Customer Access Comprehensive Mobile Website Mobile Storefront Field Support

Service Provisioning Order Processing Configuration Consultation Services International Services Loaner Equipment

Technical Support How To Repair Coordination

Billing CTS Monthly Web-based Bill

Personal Discounts Cingular / Sprint | Nextel | Verizon Information on UCLA Portal

Thank you for attending the CIO Communications Forum Questions?