2012 CITY OF MIDDLETON SATISFACTION SURVEY WORKING DRAFT - PROPOSAL

 Slide 3: Overview of Survey  Slide 4: General Information  Slide 5: Police Services  Slide 6: Fire Services  Slide 7: EMS  Slide 8: Public Lands  Slide 9: Recreation & Leisure  Slide 10: Library  Slide 11: Trails & Sidewalks  Slide 12: Traffic Flow  Slide 13: Metro Transit  Slide 14: Street Maintenance  Slide 15: Snow Removal  Slide 16: Leaf, Brush Collection  Slide 17: Trash & Recycling Collection  Slide 18: City Planning  Slide 19: Sustainability  Slide 20: Building Inspection & Community Services  Slide 21: Econ. / Comm. Dev.  Slide 22: Community Info.  Slide 23: Customer Service  Slides 24-25: Downtown Parking  Slide 26: Value of Services  Slide 27: Current Priorities  Slide 28: Future Priorities TABLE OF CONTENTS 2

 Two main questions:  Respondent satisfaction with programs and services  Prioritize programs and services  One of many tools to help City make future decisions  Helps the City understand residents’ concerns and future needs  Breaks down results based on demographic data and alder district  Optional comment boxes included  Website link for each question to provide additional information OVERVIEW OF SURVEY 3

 Survey will ask the following information from residents:  Zip Code & (Check all that apply)  Home owner in the City of Middleton  Renter in the City of Middleton  Business Owner in the City of Middleton  Employee in the City of Middleton  Visitor  Alder District (optional) – City map of districts provided  Age Ranges  14 or younger  15 to 19  20 to 34  35 to 44  45 to 54  55 to 64  65 to 74  75 or older  (if they want additional information from the City)  Other Possible Optional Categories: Race, Income, Gender, etc. GENERAL SURVEY INFORMATION 4

What is your overall satisfaction with police services (community involvement, prevention, responsiveness, enforcement, investigation, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer POLICE SERVICES Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 5

What is your overall satisfaction with fire services (code enforcement, emergency response time, involvement in the community, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer FIRE SERVICES Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 6

What is your overall satisfaction with emergency medical services (emergency response time, involvement in the community, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer EMERGENCY MEDICAL SERVICES Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 7

What is your overall satisfaction with public lands (park and conservancy lands cleanliness, condition of park equipment and facilities, number of parks in the city, urban forestry efforts, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer PUBLIC LANDS Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 8

What is your overall satisfaction with recreation and leisure services (recreation programs for all ages, aquatics, athletics, Pleasant View Golf Course, Senior Center, summer programs, Tourism, Youth Recreation Center, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer RECREATION & LEISURE Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 9

What is your overall satisfaction with the library (programs and events for all ages, computer lab, selection of materials, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer LIBRARY Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 10

What is your overall satisfaction with trails and sidewalks (condition, availability, safety, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer TRAILS & SIDEWALKS Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 11

What is your overall satisfaction with traffic conditions throughout the city (stop signs, roundabouts, traffic signal timing, speed humps & other traffic calming measures, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer TRAFFIC FLOW Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 12

What is your overall satisfaction with the transit service (routes, service frequency, service area, bus stop locations & maintenance, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer METRO TRANSIT Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 13

What is your overall satisfaction with street maintenance (condition of streets, signage, traffic signals, street lighting, cleanliness of streets, stormwater management, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer STREET MAINTENANCE Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 14

What is your overall satisfaction with snow removal (major thoroughfares and neighborhood streets)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer SNOW REMOVAL Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 15

What is your overall satisfaction with leaf and brush collection services (curbside leaf and brush pickup, holiday tree pickup, and composting facility on HWY Q)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer LEAF & BRUSH COLLECTION Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 16

What is your overall satisfaction with trash and recycling services (curbside trash and recycling pickup, Pellitteri bulk item pickup, oil drop off at Public Works Garage)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer TRASH & RECYCLING COLLECTION Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 17

What is your overall satisfaction with city planning (infill development, mixed-use planning, smart growth, farmland & historic preservation, environmental preservation, city attractiveness and landscaping, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer CITY PLANNING Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 18

What is your overall satisfaction with the sustainability programs coordinated by the city (Clean & Green Middleton, free monthly Green Thursdays, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer SUSTAINABILITY Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 19

What is your overall satisfaction with building inspection and community services (plan review, permitting, code enforcement, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer 20 BUILDING INSPECTION & COMMUNITY SERVICES Please explain why you are satisfied or dissatisfied with one or more of the actions listed above:

What is your overall satisfaction with community and economic development (tax base growth, job growth, public art, Tourism, design of city facilities, streetscaping like banners, benches, and planters, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer ECONOMIC & COMMUNITY DEVELOPMENT Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 21

What is your overall satisfaction with the community information available to residents (city websites, timeliness of responses, GovDelivery, cable TV channel, etc.)?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer COMMUNITY INFORMATION Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 22

What is your overall satisfaction with the responsiveness from city officials, including staff?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer RESPONSIVENESS Please explain why you are satisfied or dissatisfied with one or more of the actions listed above: 23

Are you satisfied with the availability of downtown parking?  Yes  No  No answer DOWNTOWN PARKING Please explain why you are satisfied or dissatisfied. 24 If the respondent answers ‘No,’ they will be taken to the next slide (#25).

Please check all of the following options that you support to improve the availability of downtown parking?  Parking Ramp  Park and Ride  Additional Surface Parking Lots  Other  No answer 25 DOWNTOWN PARKING Provide additional comments here.

What is your overall satisfaction with the value of services?  Very Satisfied  Satisfied  Neutral  Dissatisfied  Very dissatisfied  No answer VALUE OF SERVICES If dissatisfied, what changes would you suggest? 26

 City Planning  Community Information  Customer Service  Downtown Parking  Economic & Community Development  Emergency Medical Services  Fire Services  Leaf & Brush Collection  Library  Police Services  Public Lands  Public Transit  Recreation & Leisure  Snow Removal  Street Maintenance  Sustainability  Traffic Flow  Trails & Sidewalks CURRENT TOP 3 PRIORITIES What are the top 3 city priorities that should receive the most staff attention today? 27

FUTURE TOP 3 PRIORITIES What are the top 3 city priorities that should receive more staff attention in the next 2 years? 28  City Planning  Community Information  Customer Service  Downtown Parking  Economic & Community Development  Emergency Medical Services  Fire Services  Leaf & Brush Collection  Library  Police Services  Public Lands  Public Transit  Recreation & Leisure  Snow Removal  Street Maintenance  Sustainability  Traffic Flow  Trails & Sidewalks