CSN Redesign Yueying Tang Stephanie Jeong Yibing Zheng Taylor Poulos Stephanie Chen

Overview Initial process Data Analysis Interviews Design Process Final Prototype Future Directions Documentation:

Audience Cancer patients who are looking for support Cancer survivors who are willing to help Caregivers who are family/friends

Goal and Objectives To encourage people to make more connections with others on the site To encourage people to share more on the CSN site To make the site more efficient and intuitive

Initial Process Heuristic evaluation Navigation issues Cluttered interface Strong community Competitive analysis Breastcancer.org Whatnext Smartpatients

Data Analysis Goal Overview of the current website Understand the current issues Learn about user behaviours Data sources Questionnaire data Log data

Data Analysis: Questionnaire Data

Data Analysis: Lack of Emotional Support

Data Analysis: Site Usage Frequency

Data Analysis: Demographics of Users

Data Analysis: Affinity Diagram

Interviews Phone/Google Hangout Greta Greer 3 CSN Users Breast Cancer Survivor Endometrial Cancer Patient Caregiver, husband passed away from Colon Cancer

Why did they come? Why did they stay? Emotional and Informational Support A Sense of Community Chatroom, Discussion Board Usability Problems Interviews: Main Takeaways

Research Question: Will users get better quality support if the site is more social?

Design Process Proposing features Sketching modules Wireframing Feedback

Final Prototype Groups to enhance the sense of community Site tour Open access to everyone Algorithm to recommend potential interested groups Combined categories Separate post types to increase readability and organization Favorite/follow feature Notification feature

Future Directions Group privacy VS. Information Accessibility Moderator Controls Gradual change or total site replacement? User Tests