City of Oxford Fire Frequent Flyer 55 year old female Hx. –COPD, Psyc Issues 2 pack a day smoker Usually call once and refuse, then call back within 24.

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City of Oxford Fire Frequent Flyer 55 year old female Hx. –COPD, Psyc Issues 2 pack a day smoker Usually call once and refuse, then call back within 24 hours Usually uncooperative

Calls for service Between July of ’09 and March of ’13 12 EMS calls Not bad, right?

Calls to PD calls for service

Suggestions Increase communication between Fire, EMS, Police, Hospital and Social Services to get the correct agency involved Focus on the positive when deal with patient – I am going to help you in a different way, take care of you here and avoid the lengthy ER visit Change the mindset of EMS providers – teach them to educate the patient and refer to the proper agency, not just transport to hospital

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