Judith Wheeler, OCN Eastern Region Quality Reviewer Direct Claims Status Or, what do we need to see when undertaking a monitoring visit?

Approved Internal Verifier Status What does this currently mean? Historically, how have people achieved this status? Transitional phase Going forwards

Direct Claims Status What does it mean? Links with Online Registration Future links with Online Certification Claims Where are we today? Pace of change

Compliance Monitoring and the Annual Review What are we looking for? 1.Previous Action Plan 2.Compliance Monitoring 3.Internal Verification 4.Internal Assessment 5.Portfolio sampling 6.External Monitoring 7.Learner Satisfaction 8.Action Points Overall Risk Rating

1. Previous Action Plan

2. Compliance Monitoring 1.Scope of the visit 2.Review of the visit including: Management/Admin systems and roles Resources Learner Support Assessment Quality Assurance 3.Good practice 4.Areas of potential risk (to the Award of Credit)

3. Internal Verification evidence for all units delivered Verification Plan Evidence of IV being effective Rigorous and robust IV records Evidence of Standardisation Monitoring of IV Actions Feedback to Assessors Approval of ongoing Direct Claims for all courses

4. Internal Assessment Assessment tasks fit for purpose Prescribed methods of assessment being used? Records of learner assessment and achievement Assessment practice is in line with the principles of assessment and tasks meet principles of validity, reliability and consistency, authenticity and sufficiency.

4. Internal Assessment continued Inclusive approaches to assessment Details of ‘reasonable adjustments’ for learners Staff induction including NOCN procedures, assessment, IV, plagiarism, malpractice and maladministration, complaints and appeals processes? Recognition of Prior Learning Any appeals against assessment by learners? Does the Centre have relevant physical resources? Sampling Strategy

4. Internal Assessment and Portfolio Sampling Sampling plan All Assessors assessment decisions to be sampled Valid assessment decisions? Evidence of Internal Verification

5. External Assessment Monitoring Where relevant: Assessment taking place as scheduled? Learners showed valid ID prior to assessment? Assessment in line with NOCN External Assessment Invigilation procedures Were checks made to ensure that correct learners were completing correct assessment? Security measures applied?

6. Learner Satisfaction Meeting learners

7. Progress made 8. Action points This section includes comments including good practice and improvements made since last visit/improvements suggested Action points arising

9. Risk Rating BandingScoreGeneral DescriptorQR Action LOW RISK1 On the basis of the available evidence there is little or no risk to the integrity of qualifications, centre approval criteria regulatory conditions and/or the reputation of NOCN and centre performance is good. No action required MARGINAL RISK 2 On the basis of the available evidence any risk to the integrity of qualifications, centre approval criteria regulatory conditions and/or the reputation of NOCN is marginal and centre performance is satisfactory. Modifications suggested

9. Risk Rating continued BandingScoreGeneral DescriptorQR Action MODERATE RISK 3 On the basis of the available evidence there are concerns about a specific risk indicator or indicators and customised action is required to ensure the integrity of qualifications, centre approval criteria, regulatory conditions and/or the reputation of NOCN. Sanctions may be imposed. Actions required HIGH RISK4 On the basis of the available evidence there are major concerns about one or more risk indicators which threaten the integrity of qualifications, centre approval criteria, regulatory conditions and/or the reputation of NOCN. Urgent actions is required. Sanctions may be imposed. Immediate actions required

Moving forwards…… Online Registration and Certification………….