CP Sub-Cluster Coordinator Training CP Sub-Cluster Coordinator Training 2010 Consensus Building and Conflict Management.

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Presentation transcript:

CP Sub-Cluster Coordinator Training CP Sub-Cluster Coordinator Training 2010 Consensus Building and Conflict Management

CP Sub-Cluster Coordinator Training 2010 Decision-making methods Voting Consensus Delegate Unilateral NegotiationConsultation

CP Sub-Cluster Coordinator Training 2010 The maximum agreement among people while drawing on as much of everyone ’ s ideas as possible. Level of support + strength of feeling = acceptable enough to support the choice Definitions of Consensus

CP Sub-Cluster Coordinator Training 2010

1.You are equal partners with no line authority 2.Facilitates a collaborative & inclusive process on areas of common interest 3.Obtains buy-in 4.Obtains creative solutions. Why is it important?

CP Sub-Cluster Coordinator Training 2010 Consensus building requires: time willingness to contribute openness and honesty willingness to confront and resolve no right answers facilitation skills.

CP Sub-Cluster Coordinator Training 2010 Consensus building process Agree objectives Clarify problem Explore solutions Brainstorm ideas Discuss options Assess options Agree best fit Agree action

CP Sub-Cluster Coordinator Training 2010 Conflict management

CP Sub-Cluster Coordinator Training 2010 Problems with Conflict

CP Sub-Cluster Coordinator Training 2010 Tackle it early

CP Sub-Cluster Coordinator Training 2010 Constructive Outcomes of Conflict Awareness of problems Encourages change Better decisions Creativity Energises Heightens interest Cohesiveness Clears air Understand self

CP Sub-Cluster Coordinator Training 2010 Causes of Conflict -lack of clarity or conflicting objectives organisational - organisational: gaps and overlaps Strategies Structure Systems - ease of communication - shared values and beliefs Culture - personalities, styles and skills Individuals - physical: - physical: ease of access, layout

CP Sub-Cluster Coordinator Training 2010 Skills for resolving conflict Check agreement Recognise symptoms Tackle early Identify causes Focus on core problem Listen to each point of view Invite suggestions

CP Sub-Cluster Coordinator Training 2010 If you’re stuck…. UN photo on globeandmail.com

CP Sub-Cluster Coordinator Training 2010 Dealing with impasse Mix up small groups = new dynamic Use small groups, then meet reps. Summarise agreement and disagreements Ask for suggestions Take a break Meet separately with primary disputants Bring disputing parties together Remind all of humanitarian consequences.

CP Sub-Cluster Coordinator Training 2010 Tips Clear goals Allow time Be calm and respectful Use collaborative skills –active listening –questions –communicate openly Explore people’s interests, NOT positions Identify ‘agreements’ Break into smaller groups Involve all Be willing to confront and resolve.

CP Sub-Cluster Coordinator Training 2010 Facilitating consensus listen suggest re: process limit own ideas link others’ ideas encourage reactions ask questions check understanding summarise regularly balance contributions