1 NETS IPT Update April 19, 2006

2 Call Manager 3.x train to 4.x train 4.x train -- administrative and user improvements such as:  Forced authorization codes via CCM directly  Phone line improvements  Security options (e.g., RTP stream encryption)

3 Steps completed on 4/1 & 4/2 Call Managers Upgrade from to Upgrade from to Apply 4.1.3sr3a Install 4.1devpack26.3 (device upgrade) Upgrade Windows OS from sr8 to Apply Windows OS service release sr5a Upgrade Backup utility BARS4-0-9 Apply service release BARS4-0-9sr1 Upgrade Cisco Security Agent CSAto Upgrade NAI virus software

4 Steps completed on 4/1 & 4/2 Other Servers Install Application service release for Call Manager 4.1 interoperability on: Conference Connection Emergency Responder (2 servers) Upgrade Windows OS from sr8 to Apply Windows OS service release sr5a Upgrade Backup utility BARS4-0-9 Apply service release BARS4-0-9sr1 Upgrade Cisco Security Agent CSAto Upgrade NAI virus software

5 Steps completed on 4/1 & 4/2 Other Servers New server IPTServe brought into production network New call account application (ISI) with reporting via . Upgrade Windows OS from sr8 to Apply Windows OS service release sr5a Prognosis will be moved to this server. Phone services (UCAR Directory, Weather, etc) will be moved to this server. This server replaces 2 existing servers (CATT & Services)

6 Phone Feature Changes and Updates Call Transfer Enhancements Call Transfer Restrictions Conference Call Restrictions "User Options" Web Page Changes Change the Line Text Label for your phone View the User Guide for your phone Speed Dialing

7 Phone Feature Changes and Updates Long Distance Authorization Code Changes When placing long distance calls you will be prompted to enter your authorization code (account key or ID). After the upgrade, the system will display *******, when you should enter your code (instead of Enter Code) and the tone is now 2 beeps. You only have one chance to correctly enter the code (previously, up to 3 attempts to correctly enter the code were allowed). If you mis-dial your code, hang up, and press redial. This will take you back to the prompt to re-enter your authorization code. It is quicker if you enter # after the code, for example: number + authorization code + # (pound sign) or number + # (pound sign) + authorization code + # (pound sign) for international This will also affect fax machines. Please check any numbers that have bee programmed into memory to add the pound sign after the authorization code.

8 Communication & Follow Up Updated our check list to include  Game day user “experience” checks  announcement   IPTUser page  NNAG follow up  Attendant follow up

9 Next Steps Unity Voice Mail upgrade (redundancy?) Conference Connection becomes Meeting Place Express