Caring, compassionate and responsive1 EASTERN CAPE PRESENTATION TO PORTFOLIO COMMITTEE ON HOME AFFAIRS Acting Provincial Manager:Eastern Cape, Sonto Lusu 20 May 2008

Caring, compassionate and responsive2 What is unique to the Province? The Eastern Cape is the second-largest of the nine provinces by surface area, it has a population of 7 million people covering km 2 of land. It is vast, rural, has farming and mountainous areas, administrative areas, traditional authorities. Has amalgamated former homelands Transkei and Ciskei with Republic of South Africa and this meant high number of citizens with IDs from the homelands, thus increased demand for Citizen Registration. Due to the EC history, its rich heritage, the diverse culture of its people, game farms and national parks visitors from all over the world are flocking to the Province. Most of the economic activity happens in the Nelson Mandela Metro and East London, where the two IDZs, East London IDZ and Coega are and where the multinational motor companies Daimler Chrysler in East London, VWSA, GMSA and Ford in the Nelson Mandela Metro are operating thus our permitting sections are very busy. EC has world known institutions of higher learning like Rhodes and Fort Hare and they also bring a demand for study and work permit applications. Eastern Cape has two sea ports Port Elizabeth and East London, three airports in Port Elizabeth, East London and Mthatha and 4 land ports Ongeluksnek, Ramatsiliso, Tellebridge and Qacha’s Nek and in the land ports Home Affairs services are provided in latter two. The majority of the people speak isiXhosa, followed by Afrikaans, English, and Sesotho. There is little racial diversity in EC North i.e. former Transkei

Caring, compassionate and responsive3 What is unique to the Province? In 2006, the unemployment rate of the province stood at 22,1%. This is significant as there is a significant number of older citizens who are not qualifying for old age grants but want to change their details so that they can be older and be able to access old age grants. This is a source of conflict between communities and Home Affairs The Karoo interior as well as Senqu/Ukhahlamba area are an important sheep-farming area and the challenge is that the Industry exploits Lesotho citizens for cheap sheep shearing. The Sundays River valley where oranges are produced in areas like Addo also are giving us a challenge in terms or employing undocumented migrants especially from Zimbabwe The Inspectorate component is closely monitoring this in liason with local municipalities. Corporate permits are provided. The road infrastructure in the province is not too good and this leads to high rate of repairs to the mobile trucks that are overwhelmed by the gravel roads they have to travel on in order to bring services closer to the people. Telkom, Eskom and SITA in the Province are not adequately resourced to deal quickly with Home Affairs requests, they take a very long time to put in Telkom lines, data points and electricity in our new and alternative accommodation. There are overlaps in service provision between Kwa-Zulu-Natal and Eastern Cape and this leads to confusion as to who should serve us e.g Eskom, XPS and Telkom

Caring, compassionate and responsive4 Population served by Regional Offices Eastern Cape South King William’s Town ( population) Port Elizabeth ( population) Queenstown ( population) Total Population EC South Eastern Cape North –Mthatha ( population) –Lusikisiki ( population) –Mt Frere ( population) –Total Population EC North: Total Population EC: (2006 data)

Caring, compassionate and responsive5 Acting Provincial Manager (Ms N Lusu) Area Manager: Eastern Cape South (Mr LS Myataza) Acting Area Manager Eastern Cape North (Mr SI Khobi) Organisational Structure We have organized our team by… (Port Elizabeth Region) Regional Manager (Mr T Mnunu) (Queenstown Region) Regional Manager (Ms HY Ntantiso) (King William’s Town Region) Regional Manager (Mr HMS Fotoyi) (Mt Frere Region) Regional Manager (Mr N Stuurman) (Mthatha Region) Regional Manager (Mr SI Khobi) (Lusikisiki Region) Regional Manager (Mr K Diko)

Caring, compassionate and responsive6 Average Turnaround Time for province for collection to dispatch of IDs to BVR4 days Trend (turnaround time) Downward, ID applications are kept in the office for shorter periods, XPS collections has improved and arrangements in place for offices without electricity for applications to be captured in nearby offices. Management Information provided by Turnaround team assists in identifying problem areas and for ongoing M&E IDs on hand in offices in province are still uncollected out of received in this Financial Year, therefore 80% of received IDs ( ) have been distributed/collected. Trend Upward: Huge number of IDs received vs distribution strategy as it is only recently that clients have to come and collect as a result of sms. Backlog of IDs returned by SAPO that we have to look at alternative distribution before we return them to Head Office IDs on hand for longer than 12 months This will be addressed through distribution on door to door and assistance on distribution of lists by CDWs and IEC officials, after all methods fail they will be returned to HO Identity Documents 2007/08

Caring, compassionate and responsive7 Birth, Death and Marriage Certificates issued 2007/08 Birth certificates Issued Death Certificates Issued Marriage Certificates Issued43 164

Caring, compassionate and responsive8 Travel documents issued 2007/08 Tourist Passports Child Passports5 142 Maxi Passport196 Old Type135 Loose leaf2 613

Caring, compassionate and responsive9 Births and Death Certificates issued in Hospitals 2007/08 Births Deaths100

Caring, compassionate and responsive10 Volume of activity at Ports of Entry 2007/2008 Amount of paid on administrative fines: R Amount paid on imposed fines: R Type of portForeignRSA Commercial ports Non Commercial ports medium Non Commercial ports small

Caring, compassionate and responsive11 LAW ENFORCEMENT Law Enforcement - Activities Number of illegal foreigners arrested: Number of illegal foreigners deported: 912 Pending investigations: 177 Ordered to leave: 43 In detention for deportation: 132 Dockets opened: 164 J534 issued: 346, R5 000 spot fines, R administrative fines Fines/imprisonment: R23 000

Caring, compassionate and responsive12 Temporary Residence Permits – 2007/2008 Applications brought over from previous month Applications received5 624 Applications approved5 029

Caring, compassionate and responsive13 Key Comments  2006/07- Underspending: due to late payment of invoices by Head office and the NIB funded posts that could not be filled due to the limited number approved  2007/08- have overspent on Goods and Services as invoices for the previous year had to be paid during in this financial year. Also identified is foreseeable is the shortfall on salaries and shifting of funds has been done in offices where the funds are still available even after the projections. Planned vs Actual (Rm) Budget Budget for 2007/08

Caring, compassionate and responsive14 FINANCIAL REPORTING FOR 2007/08 % of budget spent for 2007/08Compensation of employees: 85% Goods and services:113% Total %: 93% Reasons for over/under expenditureCompensation of Employees – under spent due to the delays in the filling of advertised posts Goods and services – over spent as invoices for 2006/2007 had to be paid during the current financial year Transfers and subsidies – although no budget allocated had expenditure of R Capital Assets – budget was included in Goods and Services and as the item was overspent the invoices for capital assets to the amount of R had to be paid

Caring, compassionate and responsive15 Refugee Reception Centre Reporting REFUGEES Number of applications received vs approved: received vs 223 approved Top 3 nationalities: Zimbabweans, Bangladeshis, Somalis Trend over the last 12 months: Upward – over the 12 months period, there has been an increase in number of Zimbabweans applying for asylum Reason(s) for upward curve: political and economic factors Statistics on backlog: 744 new comers still not finalized pending adjudication by Refugee Status Determination Officers leading to a total backlog for the office of with section 22 extensions

Caring, compassionate and responsive16 Relationship with Local Municipalities The interaction with Municipalities is done at the following fora: IDP Forum in Local Municipalities District Managers Forum with other government departments Municipality Social Clusters Case Flow Management Cluster Batho Pele Co-ordination Forums Technical Task Team for 2009 Elections

Caring, compassionate and responsive17 Services TrendComment Provincial Offices11stable Provincial Office still accommodated at Area Manager South Regional Offices36Up Minister approved new establishment in March 2006 and we started to migrate to it in 2007/08 Financial Year District Offices1125 Up Same as above Ports of Entry36Up Started permanent operations in Tellebridge and Qacha’s Nek as from January 2007 and EL Airport Refugee Reception Offices21StableBetter working environment 88 customer contact points in EC

Caring, compassionate and responsive18 88 customer contact points in EC Services TrendComment Service Delivery Points 2718Down11 offices were upgraded to District Offices and 2 new offices were opened Thusong Centres (MPCCs) 33Stable3 full time Centane, Sterkspruit and Cofimvaba, 2 part time Qunu and Viedgesville, 3 N/A Sanddrift, Zalu & Tombo

Caring, compassionate and responsive19 Mobile Unit Trucks and Online Hospitals No of mobile units allocated to Province 17 No of mobile units fully operational 4 Reasons for units not operational Technical, electrical and mechanical problems (UPS problems, satellite dish & equipment, network and configuration problem, 2 x expired licence discs Remedial action taken 6 in Pretoria for repairs, 7 awaiting quotations from service providers, Computerised hospitalsTotal of 10 in EC and 4 added in customer contact points in EC

Caring, compassionate and responsive20 Staff Levels: 10 to 14 Eastern Cape establishment Level Approved establishment Actual (Filled) Funded Vacancies Difference (Unfunded posts) Comment Post advertised not yet filled N/A RMs have started on and the 4 th will start on 1 April, 2 on hold pending JE, 2 NIB Advertised NIB pending decision on RVQ 13 Total approved establishment = 1252 Total filled posts = 589(47%) Vacancies = 709 (57%) Funded vacancies: 18.3%, Unfunded vacancies: 81.5%

Caring, compassionate and responsive21 Staff Levels 1 to 9 Eastern Cape staff including frontline Level Approved establishment Actual (Filled) Funded Vacancies Difference (Unfunded posts) Comment shortlisted and interviews on 17 &18 March advert request forwarded to NSC to be reshortlisted 3 interviews on advertised 2 ad request to HO to be advertised 57 advertised 2 awaiting appointment letters 2 awaiting JE requests with HR 1 death 2 nd suitable to be appointed

Caring, compassionate and responsive22 Disabled employees as a percentage of total = 1.2% 91% 4.4% 4.2% 100% Target 88%7.40%0.30%4.70% Female Male Employment Equity Report – (Percentage of Employees per Category) Employment equity

Caring, compassionate and responsive23 Eastern Cape Office Security – 2007/2008 Physical security113 security guards for access control to all offices except Matatiele as it has been recently taken over from KwaZulu-Natal Cash in transit22 offices: 9 offices money banked 5 times per week; 13 offices money banked 2 times per week In 2008/2009 all 50 offices will have cash in transit Integrated Electronic Security System (CCTV cameras) 2 offices – RO Port Elizabeth and Refugee Reception Office; 4 offices identified and will be considered in 2008/2009 financial year VettingManagers have already been vetted and the clearance certificates awaited from NIA Awareness programmes on document and information security The Control Security Officer has conducted awareness programmes throughout the province

Caring, compassionate and responsive24 Total No of Vehicles in Province: 112 Civic Services & Admin D/C bakkies: 43 Immigration Bakkies: 22 Sedans:37 Minibuses:02 Condors: 07 Immigration Truck:01 Eastern Cape Fleet 2007/08

Caring, compassionate and responsive25 FurnitureEquipment 3 sets of boardroom tables, 17 tables, 273 four drawer steel cabinets, 10 shredders, 19 sliding door credenza, 14 computer workstations, 170 wooden benches with backrest, 54 armchairs, 32 midback chairs, 30 notice boards, 1 leather chair 30 track and trace computers, 31 scanners, 65 thermal printers, 2 Oki printers, 5 brother printers, 4 fax machines, 25 laser toners, 12 laptops, 45 memory sticks Furniture & equipment received 07/08

Caring, compassionate and responsive26 Accommodation New offices 3 new offices, Port Alfred, Burgersdorp and Middleburg have been opened Relocated offices Relocation of 9 existing offices Tsolo, Lady Frere, Qumbu, Keiskammahoek, Ngqamakhwe, Flagstaff, Port St Johns, Cala and Cradock, Aliwal North Already acquired but not yet utilized Alternative accommodation for Mt Frere, Mqanduli and Elliotdale already acquired but not yet relocated as the offices are not yet automated. Provincial Manager occupied Area Manager’s Office Alternative accommodation 2008/2009 East London, King William’s Town, Mdantsane looking for new leases. Cofimvaba, Tsomo, Elliot, Libode, Maluti, Mount Ayliff and Mount Fletcher looking for alternative accommodation. Accommodation 2007/08

Caring, compassionate and responsive27 Main AchievementImpact on Service Delivery 1. Involvement of the Premier on Refugee matters and fight against Xenophobia, Pledge of 1 million rands and this was included in the SOPA Strengthened participation of all spheres of government in fighting Xenophobia, increased efforts of all NGOs dealing with this phenomena 2. Enhancement of management capacity – appointment of 4 x DD’s and 9 x ASD (Office Heads), ASD for Corruption Investigation and ASD for Corruption Prevention Enhanced service delivery and strengthened decision making 3. Receipt of 3 passport capturing machines – King William’s Town, Mthatha and Queenstown, Online verification in Mthatha Regional Office Cut in costs and travelling time and also eliminates backlog A lot has been achieved this year

Caring, compassionate and responsive28 Main AchievementImpact on Service Delivery 4. Opening of 3 new offices (Burgersdorp, Middleburg, Port Alfred) and relocation of 9 existing offices (Tsolo, Lady Frere, Qumbu, Keiskammahoek, Ngqamakhwe, Flagstaff, Port St Johns, Cala and Cradock) Finalization of Mount Frere and Elliotdale but not relocated yet as the offices are not yet automated Improved service delivery, access to all and physically challenged, image of Home Affairs also boosted 5. From the IDs received from BVR in the year under review the Province managed to distribute IDs to rightful owners The Ilima adopted in the Province managed to distribute high volumes through door to door however it has huge cost implications of Saturday and after 16h00 work. A lot has been achieved this year

Caring, compassionate and responsive29 SIYABULELA