Student Satisfaction Survey 2005

Administered to 213 randomly selected lecture & lab courses, including courses from all campuses and all levels (response rate = 89%) A total of 3,647 surveys were completed The gender and race/ ethnicity of the respondents was representative of the spring 2005 enrollment Students attending the Boca Raton Campus were slightly under-represented in the sample. Juniors and graduate students were over-represented.

Which students report the most positive FAU experience? Those who chose FAU for its reputation for quality, and for academic programs. Those for whom FAU was first choice of institution. Those attending part-time. Those who attend the Port St. Lucie campus.

Common reasons for wanting to transfer: To attend a better school with a stronger reputation To major in a program not offered at FAU To be closer to home To attend school of first choice To earn a graduate degree at another school Lack of school pride & campus activities at FAU Not accepted into the Nursing program

Student Satisfaction with AVAILABILITY of FAU Programs and Services

Student Satisfaction with QUALITY of FAU Programs and Services

SATISFACTION with FAU Programs and Services

Trends in Student Satisfaction:

Availability2001 to 2003*2003 to 2005* Library services 0+ Instructors in your degree program +0 Computer services 0++ Places to study 0+ Advising by faculty 0+ Student health services 0+ Psychological counseling services 00 Courses in your degree program 00 Advising in college advising office ++ Career development Center services 0+ Student employment services 00 Distance learning courses 0+ Campus bookstore +0 On-campus housing +++ Freshman advising services -+ Tutoring Services 00 Food services +0 *Change = Statistically significant difference at p<.05

Quality2001 to 2003*2003 to 2005* Library services 0+ Instructors in your degree program +0 Courses in your degree program +0 Computer services 0++ Places to study 0+ Advising by faculty 0+ Student health services 0+ Advising in college advising office ++ Distance learning courses -++ Campus bookstore +0 Career development Center services -++ On-campus housing 0++ Psychological counseling services -0 Student employment services -0 Freshman advising services -+ Tutoring Services 00 Food services 0+ *Change = Statistically significant difference at p<.05

Satisfaction2001 to 2003*2003 to 2005* Application/ admission process -+ Information on financial aid website 0+ In- person registration procedures -+ FAU information on the web -+ Fee payment process ++ Class size 0+ Faculty concern with student progress & success +0 Helpfulness of campus non-teaching staff 0+ Use of activity service fees -+ Sponsored social and cultural events 0+ Student government +0 Campus Media +0 Feeling of safety and security on campus +0 Opportunity for involvement on campus +0 *Change = Statistically significant difference at p<.05

Trends in Student Satisfaction 1998 to 2005 There are consistent patterns across the years in number of hours employed, intention to transfer, reasons for choosing FAU. A slightly greater proportion of students in 2005 indicated that FAU was not their first choice of institution. Students in 2005 were more satisfied with the availability and quality of most FAU programs and services. There were significant gains in satisfaction with advising, computer services, career development and housing, among others. Satisfaction increased in 2005 in areas where it had decreased in 2003, particularly admissions, registration, information on the web, and use of student fees. There were no significant declines in satisfaction with any area of FAU services and programs in 2005.