Welcome! Getting the Most out of Your Managers
Better to Give than Receive! n Responsibility and Resources n Power and Authority n Truth and Consequences n Training, training and more training!
Responsibility and Resources n Clear duties n Realistic goals n Tools and time to do the job n Budget n Regular accountability
Power and Authority n Budget (again!) n Decision-making n Frequent check-in n Visible support n Tolerance for mistakes (but responsibility for fixing them!)
Truth and Consequences n Honest feedback…NOT once a year! n Opportunities to GIVE feedback n Information about finances and other business issues n Participation in decision-making n Consequences for failure to perform
WHY TRAIN? n Managers are NOT born! n Reduce legal risks n Increase confidence n Improve productivity, efficiency & morale n Retain key employees
HOW TO TRAIN n Outside programs vs. Internal n Outside trainers vs. staff n All at once vs. ongoing n Cost-benefit analysis n Make it fun!
NO SURPRISES!
EXCLUSIVELY YOURS! EXCLUSIVELY YOURS! n Policies n Forms and Procedures n Safety Standards n Culture
MANAGEMENT RESPONSIBILITIES Communicating for results Directing employees Time Management Resolving conflicts
EMPLOYEE MOTIVATION n n Productivity n n Teamwork n n Career Development
AVOIDING LEGAL TRAPS n n Wage & Hour n n Health & Safety n n Discrimination and Harassment n n Wrongful Discharge
HIRING n n Overview of hiring process n n Behavior-Based Interviewing n n Orientation for the new employee
PERFORMANCE MANAGEMENT n n Setting goals, priorities & standards n n Providing feedback & support n n Recognizing/ rewarding achievement n n Written performance appraisals
CONSTRUCTIVE DISCIPLINE n n Identifying Problems n n Appropriate Application n n Verbal and Written Warnings Termination
NO SURPRISES!
Managers want RESPECT! n From employees n From peers n From customers and other “outsiders” n From senior management
Give all that… …and you’ll GET the most from your managers and all employees!
COMMON SENSE WORKPLACE can help! Janett Edrington n Training n Executive coaching n Management Consulting n Third-party investigations n Performance management n Interpersonal interventions n Confidential employee surveys
So, how was it for you? n Please complete the evaluation n Be honest! n What would you like in the future?