Aligning the Culture at Care New England Cultural Assessment Overview Management Team August 28, 2013

Current Values System The CNE CARE values are not top-of-mind and memorable Each OU has separate values and brief explanation statements although with common elements Behavioral expectations of employees throughout CNE is unclear or not consistent 1

2 Compassion New Ideas Excellence Collaboration Accountability Respect Ethics Butler COMPASSION Butler COMPASSION VNA TIES VNA TIES W&I CNE CARE W&I CNE CARE Kent CARES Kent CARES Memorial CARES Memorial CARES CNE CNE CARE CNE CNE CARE

Building Alignment Shared understanding on what we stand for Clear and understandable values and behavior expectations are foundational in all that we do Opportunity through Transforming Together Cultural Assessment Survey offers a beginning step toward identifying & defining values 3

Building Alignment Integration of MHRI will require identification of key values that are needed to create an aligned & integrated culture that ensures best practices in patient care & safety. Leaders need to migrate employees to new methods for providing top-quality care, while increasing patient satisfaction, employee engagement and patient safety. To do that everyone needs to be aligned. Allows us to build the practices, strategies, structures, systems, policies, and procedures necessary to continue Transforming Together on our Baldrige journey. 4

Identifying & Defining Values 5 VALUES Interview & Selection Talent Development Performance Management Philosophy of Care Employee Engagement Values help define the organization & what behaviors are expected of all employees

Cultural Assessment Objectives Identify the core CNE values through conducting the cultural assessment Develop the specific behaviors associated with each of the CNE values Standardized behavioral definitions shared by all CNE employees Definitions that clearly describe the behavioral expectations for each value Definitions that are integrated into the performance management process Designed to drive accountability Integrate the values Interview & Selection Process Performance Management Development & Talent Review Leadership Role Modeling

Cultural Assessment Provides quantifiable mapping of the gaps that exist between personal, current and desired cultural values (areas of misalignment) Combination of in-person focus groups and a web-based values assessment battery (developed by Barrett Values Centre). See attached handout 7

Next Steps Survey is expected to be administered September 16-23rd T² Cat 5 Engagement team working with May’s group on communication plan Focus groups, data analysis, and recommendations to ELT October/November 8

GOAL To achieve a healthier corporate culture by having clear linkages between day to day actions and CNE’s mission, vision and values. Such alignment leads to confidence in the work being done, the leaders setting the vision, and the employees commitment to the process. 9

Questions 10