Bringing knowledge to bear … Supporting primary care and public health librarians

National Library for Health The vision for the National Library for Health is of a highly integrated network based service, delivering an efficient, personalised library and information service to clinicians and patients.

Within 5 years 1. More staff will use an NHS library than currently. 2. NHS libraries will support patients and carers. 3. Libraries will regularly undertake user needs and user satisfaction surveys. 4. There will be greater use of shared services between libraries. 5. Librarians will spend more time providing professional services to users (for example working on wards as clinical librarians) and less time on administrative work (cataloguing books; processing inter library loans for example).

Within 5 years 6. Library systems and services will be integrated with the National Programme for IT. 7. There will be greater integration with HE, FE, independent and other health care libraries. 8. Library expenditure will have increased, but it will be demonstrably more cost effective.

“.. to provide direction for library service development, focusing on the delivery of local services to support the needs and expectations of the customer, within the context of partnership with local and national service providers, with quality of content and service a priority”. National Library For Health Strategic Plan National Service Framework

Key finding of the NSF consultation 55% agreed that performance measurements can be developed from the framework, 45% disagreed 86% agreed that performance measurements should be developed from the framework, 14% disagreed

Service inspection 1. Inspection process 2. Alignment with the Concordat 3. User consultation - LibQUAL

Modernisation through standards 1. Define the service provided to service users 2. Define the service to be commissioned 3. Provide the national framework of standards 4. Establish a national inspection process

Other developments 1. My Library 2. A-Z List 3. Search Engine (knowledge hubs) 4. Specialist Libraries (Knowledge Weeks) 5. Authentication procurement 6. Newsfeeds (RSS)

Other developments 7. FOLIO 8. Document Delivery 9. Dialog eLinks 10. Primary Care Current Awareness 11. Directory of Libraries 12. Question Answer Service

The task of commissioning The mission of commissioners is to contribute to better health for the population they serve by maximising the benefit and minimising the harm resulting from the resources they invest. Sir Muir Gray

Knowledge based commissioning 1. Chief Knowledge Officer 2. Annual review of value 3. Knowledge weeks 4. Monthly knowledge briefings 5. CNO at SHA and Trust Level

Questions facing commissioners 1. Have we allocated resources to maximise the benefit? 2. What interventions offer the best balance of benefit, harm and cost for these patients? 3. How do we reach the patients most likely to benefit from the service? 4. How can we maximise benefit? 5. How can we minimise harm? 6. How can we make the experience of patients as rewarding as possible?

Information needs of commissioners, providers and users 1. Best current evidence 2. The performance of the local service in comparison with explicit quality safety standards and the performance of other similar services 3. The experience of professionals and patients The knowledge we provide needs to support dialogue - specialty by specialty, and condition by condition

Local library services are key “The National Knowledge Service, like all national health services, will have strong local delivery, building on the expertise of librarians and supported by the managers of all healthcare organisations.” Sir Muir Gray

Past, present and future.. “The most important resource in the library service is the librarian” Sir Muir Gray

Primary Care & Public Health Librarian Support Programme To ensure that primary care users have access to high quality, targeted information services that meet their needs in the 21 st century.

Supporting service development 1. Nature and level of services offered. 2. Setting standards. 3. Working with the community to deliver these: - primary care librarians - other health information providers - professional bodies - commercial services

Focus on service improvement Successes - Challenges - Opportunities Profile of the service? User view? Alignment to local/organisational priorities? Sustainability? Opportunities for collaborative working? Ways in which NLH can help?

NLH For Librarians 1. Service development 2. Service evaluation 3. Success stories 4. Networking 5.

Current awareness 1. TIN: The Improvement Network: Success story 2. NLH proposes to commission a Primary Care CAS focussed on Evidence and Effectiveness 3. Package of feeds for primary care users to which users can easily subscribe 4. RSS Directory

Thank you Colin Davies Sue Lacey Bryant