T HE G ALLUP O RGANIZATION USDA FSA Executive Presentation (11/03) 1 Gallup Q 12 ® Engagement Index at FSA DAM Engaged Not Engaged Actively Disengaged.

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T HE G ALLUP O RGANIZATION USDA FSA Executive Presentation (11/03) 1 Gallup Q 12 ® Engagement Index at FSA DAM Engaged Not Engaged Actively Disengaged Copyright © 2003 The Gallup Organization, Princeton, NJ. All rights reserved. 1.52:1 1.88:1 Ratio of Engaged to Actively Disengaged: 0.58:1

T HE G ALLUP O RGANIZATION USDA FSA Executive Presentation (11/03) 2 Q 12 ® Scores Across Time Copyright © The Gallup Organization, Princeton, NJ. All rights reserved.

T HE G ALLUP O RGANIZATION USDA FSA Executive Presentation (11/03) 3 FSA DAM’s Overall Q 12 ® Results: Item Means Copyright © The Gallup Organization, Princeton, NJ. All rights reserved.  trend 2002

T HE G ALLUP O RGANIZATION USDA FSA Executive Presentation (11/03) 4 FSA DAM’s Overall Distribution of Responses Copyright © The Gallup Organization, Princeton, NJ. All rights reserved.

T HE G ALLUP O RGANIZATION USDA FSA Executive Presentation (11/03) 5 GrandMean: (n=1,016)(n=207)(n=227)(n=206)(n=227) Q 12 ® Scores for Employees Whose Teams Used 2002 Survey Results Positively Copyright © The Gallup Organization, Princeton, NJ. All rights reserved.

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