“Modoc (Rural) Mobility Management Center” Pam Couch, Executive Director Modoc Transportation – Alturas, CA

CalACT Spring 2007 Conference2 A Couple of Definitions Coordination – collaboration and coordination among stakeholder institutions to supply/use transportation resources effectively and efficiently Mobility management – services and activities to help individuals to find and use available travel options to get where they need to go

CalACT Spring 2007 Conference3 Regional Context High desert – basin & range topography Sparse, dispersed population (2.3 persons/sq. mi.) Remote – extensive travel distances Few health care facilities No passenger carrier services 20% elderly population and g- r - o - w - i - n - g 21.5% poverty rate

CalACT Spring 2007 Conference4 Historical Milestones 1998 – Established Transportation Manager position, purchased vehicles and selected contract operator 1999 – Sage Stage (public transit) start-up 2000 – Public meetings & workshops - Mission Statement 2001 – “Voucher system” for social service agency clients to use public transit 2002 – Social service agencies “contribute” to transit ops 2003 – MCTC leads rural regional partnership projects 2004 – Add resources (staff, training & specialized vehicles) 2005 – Open Modoc Mobility Management Center

CalACT Spring 2007 Conference5 Development via a Series of Purposeful Projects Non-Emergency Medical Transportation Plan State Environmental Justice grant + local funding Define needs (justify future funding) Inventory health care and transportation resources Use inclusive participatory process Develop service strategy built on local resources that avoids duplication and improves productivity Identify travel options and alternatives Create mobility net (NEMT and more)

CalACT Spring 2007 Conference6 Intelligent Trans System Tools Rural California Trip Planning Tool Project State Research grant + local funding Deploy, test and evaluate web-based system “Smooth the Path” – enhanced regional readiness Technologies: server, multiple websites, “branding” On-going, growing coordination and partnerships Connect with other trip planners Southern California TripMaster Bay Area system and Google Transit

CalACT Spring 2007 Conference7 ITS Innovations for Coordination and Mobility Management

CalACT Spring 2007 Conference8 Mobility Management Center FTA Office of Mobility Innovation + local funding Establish virtual and physical “one-stop” shop Add social service transportation providers to CALnections web-based system Implement ITS tools to enhance coordination Manifest “United We Ride” principles Post-project evaluation and final report

CalACT Spring 2007 Conference9 ITS Tool Enhancements Client / customer eligibility screening Better administer CTSA functions Initiate steps to develop “brokerage” system On line regional directory - transportation providers Dynamic Social Service Transportation Inventory On going collection of Unmet Needs data Additional communication option - websites

CalACT Spring 2007 Conference10 Related Projects 1) Rural Technical Assistance Project U.S. Dept. of Agriculture / CTAA + local funding Draft job / activity descriptions Develop marketing and promotion strategies Define implementation plan – MMC to serve as single county prototype or as greater regional “super center”

CalACT Spring 2007 Conference11 Related Projects 2) Intercity AVL / Swipe Card Project FTA 5311f capital grant + local funding Deploy mobile data terminals & hosting scheme Collect and aggregate comprehensive data Add fare options: credit cards and direct bill social service agencies for client transportation Produce required reports

CalACT Spring 2007 Conference12 Year One Results 3,469 personal visits to MMC 5,782 telephone inquiries 219 intercity travel plans (2+ providers) Improved public transit operating statistics  8% ridership increase  5% vehicle service hours decrease  9% vehicle service miles decrease