Hugs, Handshakes and High-Fives: Challenges of Evaluating Broadband’s Impact on CAIs Dr. Jon Gant Associate Professor Director, Center for Digital Inclusion University of Illinois

Center for Digital Inclusion 2

Rethinking the Vision for Libraries, Community and Digital Inclusion “All people, businesses and institutions will have access to digital content and technologies that enable them to create and support healthy, prosperous and cohesive 21 st -Century communities” (IMLS 2011, “Building Digitally Inclusive Communities”)

Story Behind the Numbers  “Danielle” in Las Vegas  3 kids, health needs  “Mrs. Johnson” in West Virginia  Two time retiree; helping others find jobs  Instructors in Austin  Helping the homeless

How would you measure impact?

Key Factors Limits Impact  As transform our lives digitally, things are crazy, cool and complicated, but not yet comfortable  But is our broadband ecosystem in step with our lives  Constraints aligning our digital life with our purpose  Concern- as we connect schools, are libraries ready?

Inclusive Gigabit Libraries: Learn, Discuss, Brainstorm – Key Lessons  Libraries role in supporting K-12 growing significantly  Increase in learning and digital content activities push the limits of broadband access at libraries  Need to collaborate to build a community to support innovation  Library leaders working strategically with school and civic stakeholders  ies/ ies/

Broadband in Urbana-Champaign 8

Factors Influencing Broadband Adoption Performance Expectations Ease of Use Expectations Social Influences Availability of Resources to Support Use Source: Venkatesh et al. (2003, p. 447) Voluntariness Of Use ExperienceDemographics

Evaluation Imperatives

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Tele-Health  Physical Therapy  Health coaching  Mobile telemedicine  Human-device interaction and acceptance

Tele-Immersion  Enable users in geographically distributed sites to collaborate in real time in a shared simulated environment as if they were in the same physical room  Having adequate access to equipment and network; digital inclusion issues.

Performance Expectations Ease of Use Expectations Social Influences Availability of Resources to Support Use Wireless Technology Voluntariness Of Use Experience Demographic Consider Gap Source: Venkatesh et al. (2003, p. 447)

Factors Influencing Broadband Adoption Performance Expectations Ease of Use Expectations Social Influences Availability of Resources to Support Use Source: Venkatesh et al. (2003, p. 447) Voluntariness Of Use ExperienceDemographics Location Matters

User Context Grows More Complex and as the Interconnections between Institutions Grow Deeply 16 Manufacturing Smart Grid Health

Strategy for Innovation to Meet Broadband Needs in Your Community Social Architecture Technical Architecture Satisfy Each Individualized Consumer Experience Develop Flexible and Resilient Business Processes Utilize Focused Data Analytics Develop Flexible and Resilient Business Processes Utilize Focused Data Analytics Leverage Global Access to Resources Source: Prahalad and Krishnan (2008, p. 6)

Thank you!!!

Performance Expectancy Performance Expectations Ease of Use Expectations Social Influences Availability of Resources to Support Use Source: Venkatesh et al. (2003, p. 447) Voluntariness Of Use ExperienceDemographics

Heavy Focus  Latency and human response  Muscular  Audio: 70 to 100 ms latency  Visua:l 10 ms latency  Tactile: 1 ms latency  Tactile Internet

Ease of Use Performance Expectations Ease of Use Expectations Social Influences Availability of Resources to Support Use Source: Venkatesh et al. (2003, p. 447) Voluntariness Of Use ExperienceDemographics

Automotive  Smart Cities and traffic control and vehicle safety  Vehicle-to-Vehicle communication

Social Influence Performance Expectations Ease of Use Expectations Social Influences Availability of Resources to Support Use Source: Venkatesh et al. (2003, p. 447) Voluntariness Of Use ExperienceDemographics

Facilitating Conditions Performance Expectations Ease of Use Expectations Social Influences Availability of Resources to Support Use Source: Venkatesh et al. (2003, p. 447) Voluntariness Of Use ExperienceDemographics

Consider Human Factors Observable Attributes  Demographics as proxies  Experience  Other options and substitutes  Voluntariness of use Behavioral Needs  Emergent biases  Learning  Building  Control 26

Inclusive Gigabit Libraries: Learn, Discuss, Brainstorm  Consider how gigabit libraries can help to build digitally inclusive communities  Lively interactive discussion based on living case studies  Understand the technology  Dream of opportunities  Confront the challenges  Collaborate to build a community to support innovation  ies/ ies/

Deeper Look at Digital Literacy

Libraries Evolving Role in Providing Digital Literacy  Increasing focus on role in building digital and information literacy  Enhancing participatory culture  Looking at relationship between librarian and community in new ways  Modifying service models  Impact of digital access and physical space  New skills for librarians

Evaluation Imperatives

Embedded in a Context Digital Literacy Program Service Model Organization & Strategy Technology Infrastructure Laws and Public Policies

Emerging Service Models Innovation and Performance Social Architecture Technical Architecture Individualized Customer Experiences Flexible and Resilient Business Processes Focused Analytics Flexible and Resilient Business Processes Focused Analytics Global Access to resources Source: Prahalad and Krishnan (2008, p. 6)

Building Gig Networks and Improving Access for Libraries

CENIC

III. CENIC’s California Research & Education Network  3,000+ miles of optical fiber  Members in all 58 counties connect via fiber-optic cable or leased circuits from telecom carriers  Over 10,000 sites connect to CENIC  10,000,000 Californians use CENIC each day  Governed by members on the segmental level

Broadband in Urban-Champaign

Rethinking the Library

4 th Chattanooga Public

Developing Applications to Serve the Public on Gigabit Networks Rutgers University Video Mosaic Collaborative

March 16th, Video Mosaic Collaborative : videomosaic.org Mathematics Education Videos and Community of Practice NSF grant #

Factors Influencing Broadband Adoption Performance Expectations Ease of Use Expectations Social Influences Availability of Resources to Support Use Broadband Adoption Source: Venkatesh et al. (2003, p. 447) Voluntariness Of Use ExperienceAgeGender