Aged Care Changes in 2015 Current as at 1 July 2015 Details Subject to Change 1

ACSA and LASA have been working closely with the Department on the design of My Aged Care and CHSP. ACSA and LASA both play an active role in the National Aged Care Alliance’s: CHSP Advisory Group CHSP Sub-Groups Aged Care Gateway Advisory Group Aged Care Gateway Delivery Sub-Group. 2 Current as at 1 July 2015 – Details subject to Change

Achievements to date Home Care Packages – Consumer Directed Care My Aged Care changes Introduction of the Commonwealth Home Support Programme What we’ll cover today 3 Current as at 1 July 2015 – Details subject to Change

Consumers: More choice and flexibility than they would have from existing care approaches. Service providers: An opportunity to transform current business models and care approaches to better suit consumer needs and expectations. Home Care Packages – Consumer Directed Care 4 Current as at 1 July 2015 – Details subject to Change

‘ What does this mean for providers and consumers from 1 July 2015? All providers will be expected to deliver home care packages in accordance with the User Rights Principles All consumers will have the rights and responsibilities relating to home care and CDC reflected in the Charter. 5 Current as at 1 July 2015 – Details subject to Change

Increased funding for Home Care Packages Programme From 1 July 2015, all Home Care Packages will be offered on a CDC basis. Home Care Packages and Consumer Directed Care (CDC) 6 Current as at 1 July 2015 – Details subject to Change

How are we supporting consumers? Booklets, peer education, checklists How are we supporting providers? Workshops, articles, webinars, learning modules and self assessment tools Making CDC happen 7 Current as at 1 July 2015 – Details subject to Change

‘ 8 Home Care Today is funded by the Australian Government Department of Social Services. Visit: for more information.

My Aged Care in Current as at 1 July 2015 – Details subject to Change

‘To make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them.’ The vision for My Aged Care 10 Current as at 1 July 2015 – Details subject to Change

My Aged Care today My Aged Care was introduced on 1 July 2013 and consists of the My Aged Care contact centre ( ) and website (myagedcare.gov.au). My Aged Care currently provides: Information about aged care to consumers, family members and carers Information for service providers Online service finders that provide information on aged care service providers and assessors Online fee estimators for pricing on Home Care Packages and aged care homes. 11 Current as at 1 July 2015 – Details subject to Change

Changes to My Aged Care in 2015 What is being introducedWhy is it being introduced Central client recordTo facilitate the collection and sharing of client information My Aged Care Regional Assessment Service (RAS) To conduct face-to-face assessments for clients seeking to access CHSP services National Screening and Assessment Form (NSAF) To ensure a nationally consistent and holistic screening and assessment process 12 Current as at 1 July 2015 – Details subject to Change

What is being introducedWhy is it being introduced Web-based portals for: clients assessors service providers Client portal - to view their client record and update personal details Assessor portal - to manage referrals, use the National Screening & Assessment Form (NSAF) and update the client record Provider portal - to manage service information, referrals and update the client record Service providers will self-manage information presented on service finders To support accurate referral of clients to services Enhanced service finders that include information about non-Commonwealth funded services To enable the provision of information about non-Commonwealth funded aged care services to clients and the public Changes to My Aged Care in Current as at 1 July 2015 – Details subject to Change

When are the changes coming? The key rollout dates for My Aged Care are: April 2015: demonstration project in Victoria Mid May 2015: provider access to the My Aged Care provider portal to establish organisational structure, staff access and update service information prior to July 2015 July 2015: national rollout commences, introducing client registration, screening, home support assessment (conducted by the RAS) and referral to service providers July to December 2015: Aged Care Assessment Teams (ACATs) will transition to using the My Aged Care assessor portal. 14 Current as at 1 July 2015 – Details subject to Change

National My Aged Care client pathways 15 Current as at 1 July 2015 – Details subject to Change

CHSP changes in Current as at 1 July 2015 – Details subject to Change

National changes to CHSP in 2015 From July 2015, the CHSP will bring together the: Commonwealth Home and Community Care (HACC) Program National Respite for Carers Program (NRCP) Day Therapy Centres (DTC) Program Assistance with Care and Housing for the Aged (ACHA) Program. More information about the changes to CHSP in 2015 is available at dss.gov.au/CHSPdss.gov.au/CHSP 17 Current as at 1 July 2015 – Details subject to Change

The CHSP is structured around four main sub- programmes based on target groups: Community and Home Support Care Relationships and Carer Support Assistance with Care and Housing Service System Development ‘ Structure of the CHSP 18 Current as at 1 July 2015 – Details subject to Change

New capabilities of My Aged Care Entry and assessment for new clients to the CHSP through My Aged Care. Reassessment of existing clients through My Aged Care only if significant change in care needs Service level assessment will remain the provider’s responsibility. ‘ Entry and Assessment 19 Current as at 1 July 2015 – Details subject to Change

‘ Where to from here? 20 Current as at 1 July 2015 – Details subject to Change

CHSP special needs groups align with the Aged Care Act 1997 Care and support of people with dementia is core business for all providers Special Needs Groups 21 Current as at 1 July 2015 – Details subject to Change

Technology Function Workforce CHSP Provider My Aged Care RAS My Aged Care contact centre SIEBEL Service Finders My Aged Care provider portal My Aged Care assessor portal Contact centre Screening. Client record (including action plan). Referral to assessment or direct to service. My Aged Care Regional Assessment Service (RAS) Home support assessment. Support plan. Referral to services. CHSP Service Provider Receive referrals and provide services. Manage information about the services they provide. Update client records. National My Aged Care and CHSP interactions 22 Current as at 1 July 2015 – Details subject to Change

Technology Function Workforce CHSP Provider HACC Assessment Service My Aged Care contact centre SIEBEL Service Finders My Aged Care provider portal My Aged Care assessor portal (For acceptance of MAC assessment referrals ONLY) Contact centre Screening. Client record (including action plan). Referral to assessment or direct to service. HACC Assessment Service (HAS) Receive referrals for assessment from Contact Centre Home support assessment via existing processes Undertake Referral to services but not VIA My Aged Care portal CHSP Service Provider For direct to service referrals from the Contact Centre: Receive referrals via portal and provide services. Manage information about the services they provide via the Provider portal Update client records. Victorian My Aged Care and CHSP interactions 23 Current as at 1 July 2015 – Details subject to Change

How the My Aged Care contact centre will work in Victoria My Aged Care contact centre From July 2015 Provide information about aged care Register (to create a client record) and screen people seeking access to aged care services Send electronic referrals for assessment to HAS and ACAS Send electronic referrals for CHSP services (in certain circumstances). 24 Current as at 1 July 2015 – Details subject to Change

How HAS will interact with My Aged Care in Victoria HAS By July 2015 (Partial Transition) Receive referrals for assessment via the My Aged Care assessor portal (accept/reject referral) By mid 2016 (Full Transition) Manage referrals for assessment via the My Aged Care assessor portal (accept/reject referrals and update client records) Undertake assessment using the National Screening and Assessment Form (via the My Aged Care assessor portal) Use the My Aged Care assessor portal to send referrals for service(s) and update the client record. 25 Current as at 1 July 2015 – Details subject to Change

How ACAS will interact with My Aged Care in Victoria ACAS By July 2015Receive referrals for assessment via the My Aged Care assessor portal (accept/reject referrals) By December 2015 Manage referrals for assessment via the My Aged Care assessor portal (accept/reject referrals and update client records) Undertake assessment using the National Screening and Assessment Form (via the My Aged Care assessor portal) Send referrals for service(s) and update the client record via the My Aged Care assessor portal 26 Current as at 1 July 2015 – Details subject to Change

How CHSP providers will interact with My Aged Care in Victoria CHSP (formerly NRCP, ACHA, DTC) From July 2015: Maintain information about the services they provide which will be publicly displayed on the service finders on the My Aged Care website Accept electronic direct to service referrals sent by the My Aged Care contact centre and update client records By Mid 2016:Accept electronic referrals for service sent by the HAS (as well as the My Aged Care contact centre) and update client records 27 Current as at 1 July 2015 – Details subject to Change

How other providers will interact with My Aged Care in Victoria HACC By mid 2016Maintain information about the services they provide via the My Aged Care provider portal Accept electronic referrals for service and update the client record via the My Aged Care provider portal Resi / HCP / TCP From July 2015 Maintain information about the services they provide via the My Aged Care provider portal By December 2015 Accept electronic referrals for service and update the client record via the My Aged Care provider portal 28 Current as at 1 July 2015 – Details subject to Change

Key dates and support materials 29 Current as at 1 July 2015 – Details subject to Change

Portal set up: key transition activities Pre July 2015 Before you can access the provider portal, you will need to submit your My Aged Care Organisation Administrator Registration form to the Department, and ensure that all staff who will access the provider portal have an AUSkey From mid May 2015: you will be able to log in to the provider portal. You will be able to validate or set up outlets, validate or add services and service sub- types, and add staff and assign them roles. Before 1 July 2015: ensure that you have activated your outlets and set your availability, and educated your staff using the support material available at dss.gov.au/myagedcare. From 1 July 2015 You will use the provider portal to manage referrals for service, maintain service information (including availability), and update client records with service delivery information. 30 Current as at 1 July 2015 – Details subject to Change

Guidance documents My Aged Care provider and assessor helpline ( ) Quick Reference Guides Fact Sheets Videos and Webinar DSS Website dss.gov.au/MyAgedCare Support materials for CHSP providers 31 Current as at 1 July 2015 – Details subject to Change

Looking towards a future aged care system where: Consumer choice is at the centre of quality aged care; There is support for informal carers to remain a major part of aged care delivery; and The provision of formal care is contestable, innovative and responsive, and the system is both affordable and sustainable for all. The Future 32 Current as at 1 July 2015 – Details subject to Change

Available at ‘ More Information on CHSP 33 Current as at 1 July 2015 – Details subject to Change

Thank you ‘ 34 Current as at 1 July 2015 – Details subject to Change