 Add announcements for future meetings, CIP study group locations and dates, etc.  If no announcements, delete this slide and the second title slide

Paper-based content clogs up processes  Masks workflow  Adds physical delays  Limits flexibility

How would you describe your progress towards eliminating paper from your business processes? N=420 ©AIIM 2012 A third of small and mid-sized companies and 22% of the largest have yet to adopt any paper-free processes. Only 20% of any size orgs pro- actively evaluate all processes for driving out paper

Why do you think there is still paper in so many business processes? (Max TWO) N=420 ©AIIM 2012 It’s more of a management thing than a staff thing… …although staff still like using paper and feel it’s more reliable and accessible. Plus that old signature thing.

How much more productive do you think the administrative staff in your organization would be (or are) if their processes were work- flowed, using scanned forms and documents, with automated data capture? N=323 excl. 53 Don't Knows ©AIIM % report a third or more improvement in productivity. Median: 29% Average: 41% % of respondents

By what factor would you say your use of scanning and capture improves the speed of response of your operational unit to customers, suppliers, citizens or staff? (Think about waiting time or elapsed time in minutes, hours or days) 70% 3x faster or more, 29% 10x faster or more, On average, 6.7x improvement in response time Median 3.7% N=194 capture users, excl. 50 Don't Know/Not Applicable ©AIIM 2011 % of respondents

Of your processes that could be capture-enabled/paper-free, what proportion would you estimate you have done so? N=332, excl. 42 Don't Know ©AIIM % report 10% or less of processes that could be paper-free. Median: 14% Average: 22% % of organizations

Which of your enterprise systems are image-enabled (work-flowing scanned documents) and/or data-integrated (using data captured from the scanned document) at a process level? N=330, Line length indicates N/A or Don't Know ©AIIM 2012 Invoice automation and auto-archiving are most likely to use captured data. Then Help Desk and HR. SharePoint least likely to use capture or scanning

“Although removing the paper from processes can dramatically improve process productivity and speed of response, most companies have so far only addressed the most obvious candidates.” Source: AIIM Process Revolution – Moving your business from paper to PC to tablets.

How important are mobile technologies to your organization as you think about improving your business processes? N=388 ©AIIM % overall “important” or “extremely important.” 75% for largest orgs

How would you describe your progress towards mobile-enabling your business processes (making them usable on smartphones and tablets)? N=419 ©AIIM % have no mobile processes: -24% haven’t even thought about it, -20% have security reasons or feel it adds no value -32% have evaluated it but not made a move.

How much more productive do you think the field-based or travelling staff in your organization would be (or are) if they could input directly to, and/or interact with back-office processes using mobile (hand-held) devices? N=276, excl. 63 N/A or Don't Know ©AIIM % report a 33% or more improvement in productivity. Median: 25% Average: 36% % of respondents

By what factor would you say the use of mobile information access, process interaction and local capture has improved or would improve the speed of response of your operational unit to customers, suppliers, citizens or staff? (Think about waiting time or elapsed time in minutes, hours or days) N=217, excl. 113 N/A or Don't Know ©AIIM % 3x faster or more, Median: 2.7x Average: 3.2x % of respondents

Of your processes that could be usefully made available on mobile devices, what proportion have you done so? N=217, excl. 113 N/A or Don't Know ©AIIM % none. 71%, 5% of processes or less. Median: 2.5% Average: 8.6% % of organizations

Which of your enterprise systems are specifically mobile-enabled for: information access; access and capture (forms, documents, signatures, etc.); or access and process operations? N=303, line length indicates None of these, N/A or Don't Know ©AIIM 2012 In general, 5% of orgs are able to drive main back- office applications from mobile, plus another 5% capturing input through mobile. % of organizations

In your organization, what proportion of employees do you see/expect to see using iPads, tablets or digital clipboards for filling in forms? Now: 2% of orgs, “half or more” 2 years time: 9% of orgs, “half or more” 5 years time: 33% of orgs, “half or more” N=325 ©AIIM 2011

How important are mobile technologies to your organization as you think about future customer processes? “Customer processes” 75% important or extremely important. N= 344 ©AIIM 2011

To what extent is your organization providing mobile capture applications to consumers/customers/citizens that enable them to capture and submit a document into your business? 6+% using mobile capture for documents with customers. 29% investigating, 32% not even thinking about it. N=333 ©AIIM 2011

 Audit your process to see where paper slows throughput, adds process steps or restricts transparency and reporting  Examine your customer response mechanisms to see if paper is slowing things down  Evaluate the latest technology for capturing data from forms and invoices  Brainstorm how the capabilities of modern mobile devices could transform your processes

 Process revolution is NOW  Productivity gains and speed of response improvements can be dramatic  Technology is underwriting the revolution  Governance needs to be in place.

Publications/Publications/Industry- Watch/Process-Revolution-2012