Ingwelala Member Research 2013. Ingwelala MemberResearchIngwelala Overall ResponseRate Overall SampleRespondents% Completed Ingwelala Overall209 16577.8.

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Presentation transcript:

Ingwelala Member Research 2013

Ingwelala MemberResearchIngwelala Overall ResponseRate Overall SampleRespondents% Completed Ingwelala Overall Age Group SampleRespondents% Completed Less than to to to Length of Ownership SampleRespondents% Completed < 1 year< 1 year1 1 to 5 years7 5 to 10 years21 10 to 20 yrs44 20 years +20 years /11/07 (5321); p. 3 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research Would have hoped for more than 78% response Experts tell us 78% is good Other 22% probably don’t have strong feelings and should not affect much

We asked members to rank what should the main objectives of Ingwelala ? IngwelalaMemberResearchIngwelalaOverall Importance Ranked: 2013/11/11 (5321); p. 4 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research 34% of members rated “ Conservation and environmental preservation” as their first choice 30% of members rated “Game viewing and wildlife experience” as their first choice 60% rated “Game viewing and wildlife experience” as their 1 or 2 choice 55% rated “Holiday home” as their 3 rd choice and 6% as choice 1 50% chose “Meeting and Socialising” as their last (5 th ) choice, but 28% rated it 1 st The highest % was members under 35 in age “Recreation” was rated 4 th by 41%

Ingwelala Member ResearchIngwelala Overall General Modal option highlighted (option with highest % responses) Does Ingwelala meet your requirements of: 2013/11/07 (5321); p. 5 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research A natural and pristine bush getaway 0.0% (0)3.6% (6)96.4% (159) A holiday in the bush 4.2% (7)0.6% (1)95.2% (157) A place to spend leisure time 2.4% (4) 1.8% (3) 95.8% (158) 20.6% (34)6.1% (10)73.3% (121) A place to entertain friends and colleagues Not RequiredNoYes In line with expected Interesting that 20% don’t see Ingwelala as a entertainment venue. No variation between ages groups and length of ownership

Ingwelala Member ResearchIngwelala Overall General Modal option highlighted (option with highest % responses) 2013/11/07 (5321); p. 5 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research The Ingwelala bungalow building style was based on the original rondavel. It has developed with modifications and enhancements on that theme. Ingwelala should now move to a more modern design: 21.3% (35)32.9% (54)12.8% (21)24.4% (40)8.5% (14) The current level of time, effort and resources devoted by Ingwelala to conservation in the broader sense is appropriate 1.8% (3)7.9% (13)17.6% (29)63.0% (104)9.7% (16) : Strongly Disagree NeutralAgreeStrongly Agree Expected more members to want an increase in conservation effort Some support to change building style but majority 54% happy with current 54%

Ingwelala Member ResearchIngwelala Overall General Modal option highlighted (option with highest % responses) Levies have been kept close to inflation over the last few years. For the investment in Ingwelala and the services offered, Ingwelala levies are: 2013/11/07 (5321); p. 6 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research 0.6% (1)3.7% (6)73.2% (120)18.9% (31)3.7% (6) Too LowBelow Average ReasonableHighExtremely High 23% Probably suggests its correctly placed Need to build up the reserves Indications are that they are lower than other time share developments and holiday homes

Poor Below Avg. Good Excel Ingwelala Member ResearchIngwelala Overall Board and Communication Modal option highlighted (option with highest % responses) Board communication to members 2013/11/07 (5321); p. 7 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research The standard,attitude and effectiveness of the board 0.6% (1)2.5% (4)23.3% (38)51.5% (84)22.1% (36) 74% 3.1% (5)7.4% (12)27.6% (45)38.0% (62)23.9% (39) The standard, attitude and effectiveness of the management team at Ingwelala 77% 1.8% (3)4.3% (7)19.0% (31)43.6% (71)31.3% (51) Reserve general communication 0.6% (1)4.9% (8)17.2% (28)41.1% (67)36.2% (59) The Ingwelala website 1.2% (2)0.6% (1)9.8% (16)39.3% (64)49.1% (80) Overall good- board communication may be improved- but newsletter is seen as that Website good and used by members regularly - 85% 97% Ave, Good and Excel 94% Ave, Good and Excel

Ingwelala Member ResearchIngwelala Overall Board and Communication Modal option highlighted (option with highest % responses) Ingwelala should officially use Facebook and Twitter for communication The board should actively look to extending Ingwelala boundaries by acquiring adjacent or near by property: 2013/11/07 (5321); p. 8 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research 3.1% (5) 14.1% (23)33.1% (54)46.6% (76) Strongly Disagree NeutralAgreeStrongly Agree 30.7% (50)7.4% (12)52.8% (86)9.2% (15) Would not use Don't KnowNoYes Good indication that members want more land! About R6m indicated With the price of land in area unfortunately that won’t buy much May need to look with others Board does keep track

Ingwelala Member ResearchIngwelala Overall MemberBehaviour Modal option highlighted (option with highest % responses) 2013/11/07 (5321); p. 10 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research Unacceptable members behaviour at sightings should be reported by other members and the member subject to disciplinary procedures 3.1% (5)5.6% (9)6.8% (11)54.9% (89)29.6% (48) Strongly Disagree NeutralAgreeStrongly Agree 85% 16% don’t think there is a problem at sightings Board reluctant to introduce too many rules Members need to discipline themselves Fines should be imposed on reported bad behaviour

Ingwelala MemberResearchIngwelala Overall Developments Modal option highlighted (option with highest % responses) 2013/11/07 (5321); p. 11 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research I support extended cellphone coverage: 3.6% (6) 56.4% (93) 40.0% (66) Don't KnowNoYes Mixed view on cell phone coverage Some members already installing boosters Concerns over cells ringing in camp Concerns over increased usage and possible business being based at Ingwelala Strict rules may need to be implemented 77% against further recreational facilities, 65% against social gatherings, 32% for the pub being reopened. 60% want ranger hiking trails Solar and light need to be controlled – 86% Support for one single vehicle per bungalow used on the property (outside of the camp) at any one time – 90.3%

N/A V. PoorBelow Avg.Good Excel. Ingwelala Member ResearchIngwelala Overall Services Modal option highlighted (option with highest % responses) Quality of the overall service offered by the workshop 2013/11/07 (5321); p. 15 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research 2.4% (4)5.5% (9)23.0% (38)37.0% (61)25.5% (42)6.7% (11) 2.4% (4)1.2% (2)6.1% (10)20.6% (34)50.9% (84)18.8% (31) Quality of the overall service offered by the reception 0.0% (0)1.2% (2) 7.9% (13)40.6% (67)49.1% (81) Workshop rated OK by majority, but may still need attention Other services all rated good by majority of members Hours of services and shop acceptable to 69% Only 14% want lock up garaging 85%+ rated admin staff good

Ingwelala MemberResearchIngwelala Overall Infrastructure Modal option highlighted (option with highest % responses) 2013/11/07 (5321); p. 18 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research % (154) Ingwelala needs more water holes and viewing sites 4.3% (7)65.9% (108)29.9% (49) Bush clearing should take place around hides and waterholes to facilitate better viewing 11.6% (19)53.0% (87)35.4% (58) Don't KnowNoYes

Ingwelala Member ResearchIngwelala Overall Shop Modal option highlighted (option with highest % responses) The shop is run on a basis of convenience to members and covers direct costs. The shop prices are fair: 2013/11/07 (5321); p. 19 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research 8.6% (14)19.6% (32)71.8% (117) Don't KnowNoYes

Ingwelala Member ResearchIngwelala Overall Comments 2013/11/07 (5321); p. 19 of 115 Copyright © Soft Craft Research. All Rights Reserved. Soft Craft Research We received 22 pages of very useful comments. The members opinions are very important and all will be taken seriously. Hopefully Ingwelala will be significantly improved with your suggestions. The board and management will have to digest these and decide on actions. We will report back as full as possible. Thank You!