1 DEFENSE LOGISTICS AGENCY AMERICA’S COMBAT LOGISTICS SUPPORT AGENCY DEFENSE LOGISTICS AGENCY AMERICA’S COMBAT LOGISTICS SUPPORT AGENCY WARFIGHTER SUPPORT ENHANCEMENT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT DLA BYOD Overview April 1, 2013

22 Business Drivers DLA’s Road to BYOD Why DLA Has Been Successful BYOD Challenges DLA’s Virtual Access and BYOD Vision Agenda

33 Business Drivers for BYOD at DLA DLA recognized that in order to be a high-performing agency, it must: Provide tools so employees can effectively work during routine telework, weather emergencies, and COOP/ Pandemic activities Reduce redundant and/or disparate capabilities across the agency through enterprise consolidation and broadening availability of capabilities Reduce end-user hardware costs through: o Leveraging BYOD / non-government furnished equipment (GFE) o Adopting lower-cost end-user hardware (thin client and zero client devices) o Shifting focus to managing applications and operating systems centrally in the data center instead of distributed at the client machine Reduce end-user software costs by leveraging virtual (shared) applications and desktops Promote a more agile workforce that is able to support the mission anytime, anywhere

44 Centered around Citrix virtual applications Independent growth of disparate Citrix XenApp implementations across DLA’s field sites from Enterprise effort from 2010 onward has standardized all Citrix components across DLA’s distributed landscape, which has: o Enabled secure remote application access from non-GFE devices o Expanded remote BYOD access for all 30,000 DLA employees Coordinated with Citrix to expand access from mobile devices / tablets using DoD Common Access Card (CAC) authentication DLA’s Road to BYOD

55 Enterprise Approach o Gathered lessons learned across disparate environments to gain efficiencies in enterprise Citrix approach o Targeted use cases of teleworkers and off-site contractors Vendor Integration o Strong vendor relationship allowed DLA and Citrix to coordinate in mobile receiver development, and DLA to sponsor Citrix STIGs o Collaboration across DoD efforts Cross-DLA Integration and Innovation o Telework o Virtualization o Office Communicator o Mobility / iPad Why DLA Has Been Successful

66 Network restrictions limit BYOD to remote use only Mobile integration proves challenging for DoD: o Limited support across vendors o Costs for smart card readers User adoption varies greatly due to: o Fear of invasion of privacy o Not all users willing to use personal devices BYOD Challenges

77 Now o Access published applications from GFE or BYOD o End-user workstations running local operating system and primary applications Near-Term o Introduce access to virtual desktops from GFE or BYOD laptops, mobile devices, and tablets o Employees 100% portable between work locations Long-Term o Expand virtual application/desktop integration with BYOD for seamless transition between devices, locations, and personas, with integrated MDM o Employee driven devices o Hardware, administration, and facility savings o Employees treating work as an activity, not a location DLA’s Virtual Access and BYOD Vision