Susan Ringwood Chief Executive- Beat Helplines Partnership London Nov 14

Susan Ringwood Chief Executive- Beat Beat Board Dec 13

Talk outline Beat- our history with Help-lines The services and support we provide The key challenges we face The future of helplines Helplines Partnership London Nov 14

Helplines Partnership London Nov 14

The Beat Team Helplines Partnership London Nov 14

Our history Formed in local charities merged First UK wide charity for eating disorders Eating Disorders Association Became Beat in 2007 Helplines Partnership London Nov 14

Early Days... Helplines Partnership London Nov 14

Our history... Helplines Partnership London Nov 14

Our vision is... that eating disorders will be beaten Helplines Partnership London Nov 14

Helplines Partnership London Nov 14

We believe: Eating disorders are serious mental illnesses They are multi-factorial They are treatable conditions Recovery is possible Helplines Partnership London Nov 14

Help-lines, and text Website, forums and live chat Support groups Literature and publications Work in schools Training and conferences Media work and campaigning What we do Helplines Partnership London Nov 14

Understanding Eating Disorders-Challenges & Opportunities Oct 14

Helpline data ,000 calls 5 volunteers 78% of contacts Helplines Partnership London Nov 14

Helpline data ,000 calls 3.4 fte staff 15 volunteers 58% of contacts Helplines Partnership London Nov 14

Helpline data ,500 calls 3.4 fte staff 15 volunteers 2.5% of contacts Helplines Partnership London Nov 14

Helpline Partnership- Peterborough Nov 13

Understanding Eating Disorders-Challenges & Opportunities Oct 14

Helplines Partnership London Nov 14

Helplines Partnership London Nov 14

Helplines Partnership London Nov 14 Reasons for Contact First worries or diagnosis 50% Treatment access35% Crisis25%

Helplines Partnership London Nov 14 First worries “ I had a bit of knowledge- I’m a nurse, but I looked at your website and it confirmed my feelings. I made an appointment with our GP straight away”

Helplines Partnership London Nov 14 Access to treatment “There was no-one locally our GP knew who worked in the NHS” “ all we have been given is an eating plan, and I don’t think that will make her start eating at all”

Helplines Partnership London Nov 14 Crisis “ The A&E department didn’t seem to know how to deal with her suicide attempts and self harm” “It got very scary and I can’t believe I got so frightened of my own daughter, the outbursts were terrifying”

The future Telephone help-lines a core service......not a crisis service Better signposting Call again Link to on-line support Call a counsellor Helplines Partnership London Nov 14

Eating Disorders Awareness Week 2015 Feb 23 rd -28th Helplines Partnership London Nov 14

Thank you! Understanding Eating Disorders-Challenges & Opportunities Oct 14