Quality Assurance Tools in the Management of Internationalization TEMPUS IV Project Tempus-2008-DE-JPGR Olena Tupakhina, Zaporizhzhya National University, Ukraine

QATMI project’s ID Vision: strong and functional network of Post-Soviet HEIs integrated into world educational space Mission: to enhance the capacity of universities to internationalize Goals: to install a professionalized and institutionalized process of internationalization amongst universities Objectives: to introduce effective managerial means and tools into university internationalization practice Geography: Armenia, Azerbaijan, Belarus, Germany, Poland, Russian Federation, Spain, Ukraine

Internationalization Wheel Strategic Planning IRO Workplan Faculty Activities Outcomes Evaluation Defining Vision

Stumbling Blocks Factors influencing internationalization processes in Post-Soviet HEIs Consequences Heavily centralized, nationally oriented educational system Bureaucratized management Rudimental strategic planning Non-flexible and internally oriented curricula Lack of financial autonomy Formal borrowing of tools Long-lasting isolation of Soviet education, science and research Language barrier Weak networking Non-transparent QA standards Motivation problems Lack of qualified managers for internationalization processes Internationalization for … internationalization?

QATMI Solutions Cycle 1 Internal & external evaluation of internationalization profiles Comparative analysis Performance gaps identification Cycle 2 In-house conferences: internal dissemination Staff trainings Workplan design and implementation Cycle 3 Internal and external evaluation of internationalization dynamics Constant benchmarking Final Conference: external dissemination

Key Measurable Indicators of Internationalization HEI International Profile BilateralsProjectsMobility

Fixing Internationalization Wheel Internationalization vision, mission and goals integrated into university development strategy in all PCIs; Internationalization workplans based on SMART principles designed, approved and implemented by all PCIs; Strategic Planning IRO structure modified according to functional necessities in 6 PCIs; IRO reporting chain optimized in 5 PCIs; IRO staff trained in all PCIs; IRO visibility increased in all PCIs IRO Academic mobility: partially integrated into curricula in all PCIs; mobility networks established within consortium; mobility numbers increased in all PCIs; Projects: networks established within consortium; every-effort-counts approach implemented; time management tools applied; training materials available International students: promotion materials and techniques improved; go-online approach implemented in 6 PCIs; cultural integration programs established FacultyQA tools Constant benchmarking process established between all PCIs; Regular internal evaluation procedures set up in all PCIs; Regular external evaluation procedures set up in 2 PCIs;

QATMI Sustainability and Perspectives Quality Assurance principles to be implemented by universities in the Post-Soviet area in order to intensify internationalization process Opennessproviding all possible stakeholders an opportunity to be involved in the activities, as well as in the process of improving quality; utilizing internal and external review processes Balancebalancing interests of all possible stakeholders, top and bottom initiatives, avoiding oppressive management techniques; Transparencyproviding access to essential information, maintaining clearly stated and publicly available policies on academic matters related to education abroad, including the process of awarding academic credits QATMI outcomes… …shared and implemented by other HEIs… …approved by local Ministries of Education… …integrated into national HE concepts…

Acknowledgements QATMI team would like to express gratitude to those who contributed to project’s life and improvement:  EACEA for granting financial support and making the project possible;  National TEMPUS Offices and other external evaluators for their recommendations and expertise;  Local Ministries of Education and Science and other national authorities for supporting TEMPUS programs in partner countries;  Project coordinator Mrs. Birgit Bruns for holding our boat aswim IN T E RNATIONALISATION A T M I Q