APAN Support Reporting January 2014 APAN Service Desk 24/7 Support Unclassified Information Sharing Service UISS APAN Customer Support 1.

Slides:

Advertisements

Similar presentations

JERRY GILES MNIS Unclassified Information Sharing Service PAUL HILTON.

Advertisements

JS J7-JCW Long-Range FY13-17 Support for COCOM Joint Exercise

JFCOM-JWFC What we do in exercise design and execution: “PORTRAY DOCTRINALLY AND INVISIBLY, THE DIPLOMATIC, ECONOMIC, DOMESTIC AND HUMANITARIAN ENVIRONMENTS,

Pacific Warfighting Center (PWC)

U.S. Pacific Command (USPACOM) Exercise Support Initiatives With JTLS

Services Available on the Web Jerry Spears Brenda Barnett Joanne Kerrigan Andrea Powell Tracey Christianson.

Opportunities  Learn more about Hampshire Constabulary and the police as a whole, as well as learning about your local communities  Volunteer at fantastic.

Sierra Leone Consortium for Relief and Development (CORAD) CARE Int., AFRICARE, Catholic Relief Services, World Vision Int. Action Plan for Making Monitoring.

Multiplying Integers.

11 DoD Information Sharing Update for WJTSC Plenary Session Office of the Assistant Secretary of Defense for Networks and Information Integration OASD(NII)

DTS Gold Camp Campus. DTS Gold Camp Campus Network.

TEAM MADRAS: Are YOU on the team? Madras Middle School Professional Development Plan Proposal by Donna Eskut - July 2013 Presented to Madras.

Joe Camacho Program Manager March 2012

June 20, 2014 Linda Sinclair. ITIL regards a call center, contact centre or Help Desk as limited type of service desk which provides a share of what.

Welcome to the APAN SharePoint User Group Jan 15, 2015.

UNCLASSIFIED Joint and Coalition Warfighting Mr. John Vinett March 2012 Technical Baseline Capability.

NHS Fife Winter Preparation  Winter plans in place in each part of system  Joint escalation procedure agreed and in place  Agreement on information.

Section Five: Security Inspections and Reviews Note: All classified markings contained within this presentation are for training purposes only.

The overall classification of this briefing is UNCLASSIFIED

APAN Jerry Giles APAN Technical Director 2010.

0 Project Portfolio Delivery Process Service Review Workshop 4 June 2010 Dan Hardy Copyright 2010 Fujitsu Services Limited.

A Combat Support Agency Defense Information Systems Agency Multinational Information Sharing (MNIS) August 2011.

11 APR 2014 APAN Overview. What is APAN? How is APAN Used? APAN Tools Case Studie.

Strategic Mobility 21 Focused on Making Decision Relevant Data A Logistics Multiplier in All Domains Strategic Mobility 21 Focused on Making Decision Relevant.

Executive Summary Target Deployment – January 4, 2005 Actual Deployment – December 22, 2004.

Process Innovation & Excellence (PIE) > Client Visit (22 nd March 2011) Review Period: to Management Review.

1 O-haiyo-Gozaimusta APAN Secretariat Report 23 Jan 2005 Wanchai Rivepiboon MD, APAN-Sec.

Solving, Tracking and Answering Student Questions/Problems in Real-Time Online Supporting Documents

UNCLASSIFIED 1 Multinational Planning Augmentation Team (MPAT) 01 May 2010 What is MPAT?

Self Study Focus Areas & LCAP Alignments A. Organization: Vision and Purpose, Governance, Leadership and Staff and Resources LCAP 5a.

UNCLASSIFIED USCENTCOM CCJ7 CENTCOM Integrated Operations Through Exercises and Training Colonel Ted Bale Deputy Director, Exercises and Training 1 April.

Workplace Partnership for Life, U.S. Department of Health & Human Services Workplace Partnership for Life 12 Weeks of Giving Challenge.

USPACOM GLOBAL BASING and ENVIRONMENTAL IMPACTS

Implementing MAPP: what’s next? County of San Diego Health and Human Services Tamara Bannan, M.P.H.

UNCLASSIFIED 1 06 February 2013Jenney Tagorda, Lead Knowledge Manager APAN Overview for ISTOP.

Brimbank MyBrimbank Smartphone App MAV Technology Award for Excellence August 2014 Team Achievement.

Notes Over 4.1 Plotting Points in a Coordinate Plane Up and down

Agriculture, Human and Natural Resources Information Technology, Virginia Tech United States Department of Agriculture Peer Panel Meeting July 8-9, 2004.

APAN Support Reporting November - FY2014 APAN Service Desk 24/7 Support Unclassified Information Sharing Service UISS APAN Customer Support 1.

Ebola Response Network A Collaboration Group online at APAN.

22 October 2014 UISS Applications Service Provider Technical Manager, Jerry Giles UISS Applications Service Provider Customer Engagement Lead, Arlana Deleo.

JERRY GILES MNIS Unclassified Information Sharing Service PAUL HILTON.

As of W Jan 15 UNCLASSIFIED 1 Pacific Warfighting Center Training and Exercises Directorate USPACOM J32 23 January 2015.

As of W Oct 11 UNCLASSIFIED 1 Pacific Warfighting Center Training and Exercises Directorate USPACOM J73 5 October 2011.

Unclassified Information Sharing Service (UISS) Mariel Z Cooley DHS – CBP Demo 2010.

Updated 02 Nov 2015 Department of Defense Unclassified Information Sharing Service (UISS) All Partners Access Network (APAN) History / Governance / Roles.

Managed IT Services JND Consulting Group LLC

APAN / N-NC Discussions Mariel Z Cooley APAN Knowledge Manager x336.

CMGT 400 Week 2 Learning Team Kudler Fine Foods IT Security Report Top Threats Check this A+ tutorial guideline at

APAN Overview Mariel Z Cooley APAN Knowledge Manager

FY 10 RCC PRIORITY FOR JWFC SUPPORT

DCMA Update Mr. Charlie Sullivan Combat Support Center

IT Consolidation Assessment Phase

European Reassurance Initiative (ERI)

O2 Mall Partnership Research

Secure Data, Inc. – Company Profile

Pacific Warfighting Center (PWC) Cloud Initiative

Federal Mail Council Meeting April 11, 2017 SMART Platform Migration

All PARTNERS ACCESS NETWORK

All PARTNERS ACCESS NETWORK

Marketing Plan A marketing plan is a part of an overall business plan.

MNIS UISS-APAN Site Collection Administrator Training

Registering for SAEC/SETWG in APAN

Information Management & Financial Analysis for HR Managers

Emergency Management and Utilities

NCNG CONNECT “Anytime, Anywhere, Any Device”

ADDITIVE VS. MULTIPLICATIVE RELATIONSHIPS

Overall Total % of TV-topics in Top 10 During Primetime

TABLE REORGANIZATIONS

First Team exercise Using innovation process from SOI (some early, some from part 3): Improve how to “retain” material from a class Improve how to demonstrate.

Presentation transcript:

APAN Support Reporting January 2014 APAN Service Desk 24/7 Support Unclassified Information Sharing Service UISS APAN Customer Support 1

Monthly Summary – Jan Top Ticket DriversNumber of Tickets Passport: Account Admin 71 Configure SharePoint Communities: 65 Configure Zimbra Communities 46 New Community Requests 33 General APAN Information 6 2 Tickets decreased this month by:+ 21% Total tickets this month:14 Jan = 245 Total tickets last month:13 Dec = 201 Ticket decreased over last year:- 40% Total tickets this month last year:13 Jan = 344 APAN Customer Support

Total Monthly Number of Tickets by Month 3 APAN Customer Support

Number of Tickets per Day for Month of Jan 4 APAN Customer Support

Combined Number of Tickets by Day of Week in Jan 5 APAN Customer Support

Combined Number of Tickets per Hour for Month of Jan 6 APAN Customer Support Hawaii Standard Time

Ticket Origin - Jan 7 Overall 2014 APAN Customer Support

Ticket Request Types - Jan 8 APAN Customer Support

Tickets Categorized by Month for Jan 9 APAN Customer Support

Number of RONNA Tickets for Month - Jan 10 APAN Customer Support

Tickets per Events and Exercises for Month - Jan 11 APAN Customer Support Cobra Gold 1414 Governance Innovation for Security and Development10 APAN Internal 9 Combined Endeavor 14 9 Ardent Sentry SOUTHCOM7 PACOM6 Bold Alligator5 JPAC4 US-Japan Table Top Exercise4 Air Force Community Partnership Initiative3 BQ Coalition Capability Demonstration & Assessment3 Keen Edge3 EUCOM1

Top 15 Requesters Overtime – Nov, Dec, Jan 12 APAN Customer Support

Level of Support Effort by Team for Month - Jan 13 Number of tickets worked by team. APAN Customer Support