Steven A. Brigance 2712 Market Trace Fort Smith, Arkansas (479)
Who am I? What I am not What I do Why I am here
Our business Old Sunwest v. New Sunwest What you’ve done ◦ Survived ◦ Succeeded
Compelled reorganizations Highly visible personnel changes Occupancy threats Extraordinary downsizing Media assaults
Uncertainty (there must be a stronger word) Imposed complexity Consultants who are legal & financial experts, but… Unqualified people judging “success” Little if any internal control over events Important but dangerous industry
Increased focus on quality care & service Increased focus on doing the right things Focus on MVP’s Focus on fewer but more important metrics IQR (Independent Quality Review) Accountability & rewards
Communications from the top Management team in place & functioning at highest level Suits/claims down Residents & Employee satisfaction surveys up Occupancy up Training Community involvement
Not the top goal, but the only goal It’s the why that will get you through almost any how This applies to everybody – no silos, no non- connectivity, no opting out
“He who has a why to live can bear with almost any how.” ~Frederich Nietzsche
Great care and service to every resident and family member by skilled people dedicated to doing the right things in every community, everyday, in every situation will make us the most successful company in the industry – guaranteed. ~Darryl Fisher April 26, 2008 In a prepared but undelivered speech
Executives/Home Office Leadership Home Office staff Regional Managers Administrators Community Care Givers Community Support Staff
Yours
Absolute commitment to quality care & service Absolute commitment to do the right thing in every situation Advocate for the resident Team-oriented Goal-oriented Committed to accountability & rewards for all employees Good hiring/training/re-training/retaining skills Recognition that this is a business & a calling
TTo align your individual purpose/content- ment/why with the collective why of quality care and service TTo become a trusted colleague TTo trust your colleagues TTo see the big picture and your role in it TTo become a trusted, “first-person” leader and advocate TTo eliminate the “graffiti” BBetween stimulus & response to make the higher choice with your “Whole New Life”
T – Team player R – Respectful & responsive U – Understated S – Safe T – Talented E – Executes well & consistently D – Dedicated & devoted ~Dr. David Wong, MD, MPH Seattle, Washington
Dependence ◦ Requires almost nothing – its innate Independence – requires 3 habits (knowledge, skills, desire) ◦ Proactive (circle of influence) ◦ Begin with the end in mind (vision) ◦ First things first (management)
Interdependence ◦ Win, Win ◦ Seek first to understand…. ◦ Synergize (2 + 2 = 5) ◦ Sharpen the saw – continuous renewal of yourself and others ~Stephen R. Covey The 7 Habits of Highly Effective People
Accept Darryl’s invitation to take on the MVP lens To help yourself fulfill your new role To help others fulfill their new roles To be a leader irrespective of position To work, not harder, but differently
More comfortable More confident Adapted to the “New State” Sense of accomplishment More cooperative More successful Sense of some control Best path to becoming/staying part of the new Sunwest Management team The stage where people are truly ready to identify with new goals and are clearly focused on how to reach them.
Great accomplishments come when trusted, talented people appear “at the right time and the right place” with the right idea. ~Malcolm Gladwell Outliers, The Tipping Point, Blink
Between stimulus & response is a space of time – an opportunity to exercise one’s freedom, whatever the how (circumstances) An opportunity to make the higher/better choice based on one’s why (purpose) ~Viktor E. Frankl Man’s Search for Meaning (1945) The higher choice today and for your future and the company’s success, is to accept Darryl’s invitation.