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OPMS 'Elevator' Presentation 2012 (c) GS Chandy2 2 The ‘One Page Management System’ (OPMS) Any kind of idea! -- Small or large, at any level… -- Belonging to an individual or to a group or groups… -- Individual, organizational or societal Missions! The ‘Elevator’ Presentation Outline description of a PRACTICAL process to help people effectively work with all their productive ideas and realize them better! This is just a very brief outline. We have a more detailed presentation that accompanies our workshops

(c) GS ChandyOPMS 'Elevator' Presentation Using our ideas – effectively!Using our ideas – effectively! A picture of the OPMSA picture of the OPMS What OPMS enablesWhat OPMS enables OPMS – ‘Deliverables’OPMS – ‘Deliverables’ Difficulties that may be encountered Services offered What we’re looking for Where OPMS comes fromWhere OPMS comes from More information about OPMSMore information about OPMS ‘Quick Demo’ (about the ‘problem-solving frame of mind’ & ‘informal structural graphics’)‘Quick Demo’ CONTENTS

The ‘One Page Management System’ (OPMS) is designed to enable us to put our good ideas most effectively to work (c) GS ChandyOPMS 'Elevator' Presentation There are always any number of good ideas available on every issue. If we ourselves don’t have ideas, others involved in the issue under consideration will have plenty of ideas The OPMS (‘One Page Management System’) is designed to ensure that our good ideas can be effectively put to work in all situations …the real issue, that should underlie everything we do: There are any number of individual, organizational and societal issues on which we are not at all making adequate progress. Thus… Putting ideas to work – effectively! How to ensure that our most productive ideas will win out (at least over time, most of the time)? Using conventional ways of tackling our problems and issues, we generally are far from being as effective as we could be and should be… It is crucial that we all (individuals, organizations and society as a whole) learn to use our productive ideas wisely - and with much higher effectiveness than is currently the case in the conventional way of things  Some characteristics of ideas: In general, the conventional means we use to ‘manage our ideas’ do not even allow the best use of our good ideas! In brief, what the OPMS enables is to help us discover just how the things we do from day to day (and other factors in ‘the system’) may help or hinder us in accomplishing our Missions …mainly because we fail to use available ideas effectively It’s remarkable (and sad) that, in general, our good ideas all too often lose out to our not-so-good ideas… (Teams that know each other well do learn – to an extent – to use their productive ideas effectively) OPMS provides a systematic process to enable the effective use of available good ideas by individuals and by groups (And many individuals know [intuitively] how to use ideas well) There are also large numbers of ‘not-so-good’ ideas and really bad ideas floating around

(c) GS Chandy But yet it’s only through the good ideas we get that we can change or improve things around us, for ourselves or for others Often, one person’s good ideas may conflict with someone else’s good ideas – and none of the good ideas can progress… At other times, one just cannot get hold of the needed resources to DO what’s needed even to start out at the time the idea comes - and then one is forced to give up on something that could be very fruitful… But all too often, our good ideas just disappear from the mind, leaving only a thought that there was something worthwhile or required to do still remaining undone … Anything we wish to accomplish can only be done through our good ideas about it… Sometimes, people pushing ‘bad ideas’ may block the progress of the good ideas… OPMS 'Elevator' Presentation 2012 Good ideas are very ‘slippery’ and can be quite difficult to work with (effectively) …there may be personal frustrations due to inadequate systems in society; conflict with others; etc, etc… 5 There are any number of reasons why even our best ideas may fail. Underlying everything is the fact that our conventional language of prose does not permit us to explore and understand the inter-relationships between factors in complex systems To understand how to ensure that our good ideas will really get going, we need to look at them via ‘systems’, using a language that enables us to understand systems (and how we may effectively act within them)… …which is precisely what the OPMS (One Page Management System) helps us do CONTENTS  OPMS, outlined It’s almost impossible to use our good ideas effectively if we don’t adequately understand the inter- relationships between the factors in the system(s) under consideration

6(c) GS ChandyOPMS 'Elevator' Presentation 2012 The OPMS, in outline A picture of the OPMS: Our OPMS workshops take you in some detail through initial parts of this quite complex model, which crystallises - onto this single page - ALL available ideas about any chosen Mission and ALL work done to accomplish that Mission! A major outcome of any OPMS workshop is the initiation of an effective Action Plan to accomplish the specific Mission chosen by participant(s). [The Action Plan is a model appearing in the “THINGS TO DO Dimension” of the OPMS] The OPMS and the models in it are ‘normative models’ (not just ‘descriptive models’). They are designed to enable users to accomplish their chosen Missions – but a live workshop is required in order to demonstrate this claim During a workshop, participants choose a Mission of interest and, from their own available ideas, develop Action Planning to accomplish that Mission… In brief, the OPMS helps users construct models (of two different kinds; appearing in appropriate ‘system categories’ as illustrated in the picture). Continuing use of the OPMS will lead to the development (and implementation) of this comprehensive picture of the system (and all subsystems) related to a chosen Mission Such models enable users to see clearly just how the various relevant factors of their system may impact each other in very specific ways CONTENTS  OPMS approach – what it enables We provide each workshop participant with a copy of our prototype OPMS software, to enable continuing development of Action Planning and all aspects of any Mission(s) of interest The Action Planning model shows us how the things we can do today (and every day) “MAY CONTRIBUTE TO” what we wish to accomplish over time THINGS TO DO Here’s something specifically important about the OPMS (which is very different from the canons of ‘conventional management’): Two types of ‘structural models’ are used right through the OPMS, but there is a fair bit to understand about how each specific model-type is used in each specific dimension It’s a ‘flow chart’ – of a very specific kind (which ‘conventional management’ has not learned to use)a very specific kind

OPMS 'Elevator' Presentation 2012 (c) GS Chandy 7 In brief, the OPMS approach enables you to: 1.Identify a ‘MISSION’ of current interest 2.Record and clarify available ideas, by responding to a series of well- designed ‘trigger questions’ relating to the Mission – CONTINUINGLY. (These are the ‘elements’ in your system) 3.Organize the ideas generated, by creating models showing the linkages between the various ideas and between the ideas and the identified Mission – CONTINUINGLY. 7 The well-known ‘management tools’ of brain-storming; idea-writing; nominal group techniques – and other ‘idea generation’ aids - are all useful for this The OPMS process enables us easily to discover whether a chosen Mission is feasible (and to modify it if not). Organizations using conventional processes often expend huge amounts of time and other resources working infeasible Missions ‘Conventional management processes’ do not systematically enable this crucial requirement. Interpretive Structural Modeling & Field Representation Method (and developments therefrom) are the tools of choice to satisfy this critical aspect of any project. The crucial next step (No. 3) is unfortunately not part of the ‘conventional management system’ – and therefore even the good ideas recorded at this stage are in the conventional way usually not used effectively at all!! Our workshops take participants in considerable detail through such exercises (of ‘organizing their ideas’) to help them develop real action planning on a real Mission of current interest… Interpretive Structural Modeling (ISM) enables you to develop realistic ‘Action Planning’ to accomplish your Mission Field Representation Method enables you to ‘see the system’ with clarity… The Action Planning develops in the form of flow charts [of a special kind] showing just how our activities from day to day “may contribute to” each other and to the chosen Mission. (The OPMS helps you do a lot more – but this is the heart of the matter!) We have a sizable listing – which we shall continuingly update and revise - of useful/ worthwhile individual, organizational and societal Missions. We shall be happy to make this list available on request. Included in this listing are Missions that have been successfully accomplished (to greater or lesser extent), as well as several that have failed along with an analysis of why they might have failed. (The flow charts and the other model-type of the OPMS do represent a small extension to our ‘conventional language’ and to our conventional way of thinking. It may take a little doing to convince oneself that it’s worth the effort to learn the ‘new language’ that the OPMS represents – you’ll find it more than worth your time and effort) If you’ve never used OPMS before, you’d find it most useful to glance through some of these Missions and the initial models constructed, etc. Do feel free to ask for this list. (If you have previously been through an OPMS workshop - but have not yet systematically started using OPMS for your problem solving situations - this list of Missions would surely help to give you some insights previously missed) You’re always most welcome to suggest additions to this list (The details of individual and organizational Missions to which OPMS has been applied are kept strictly confidential/ made anonymous – except our own) Also included are ‘start-up models’ for a number of the Missions illustrated, along with brief commentary on several of these Missions and models. In addition, we’ve sketched some of the inter-relationships between various Missions Do keep us informed of any difficulties you may yourself be facing (related to applying OPMS to your Missions) – and we [along with other OPMS users] will surely be able to help out in many ways! ‘p+sg’ consists of our conventional prose along with ‘structural graphics’ designed to clarify the inter-relationships between factors of the complex systems under consideration Also included in the list are Missions like: “To overcome [some specified] difficulty in using/applying OPMS”. (Many of these have been suggested by OPMS users). The OPMS approach (explained, in outline): …this new language is called ‘prose + structural graphics’ (p+sg) These two types of models, developed in tandem, help to give users a clear picture of the whole ‘system’ (Some instances of ‘structural graphics’ [‘informal’ as well as ‘formal’] are illustrated at “Quick Demo” – accessible from “Contents”)

8(c) GS ChandyOPMS General Presentation (c) GS Chandy The OPMS approach, continued: OPMS 'Elevator' Presentation 2012 In brief, OPMS enables you to: 4.Integrate all available knowledge about the Mission to create an effective Action Plan to accomplish it – linking up practical means to overcome difficulties, barriers, weaknesses; preparation to capitalize on opportunities available for accomplishing Mission, etc. The OPMS process enables (and ensures) integration of factors as and when they come to light. 5.Modify the Action Planning as needed in the light of the realities of the situations confronted… 8 OPMS enables all of this to be accomplished with the highest possible effectiveness (and perhaps even with some efficiency!) OPMS Action Planning is highly iterative – modification to suit situations encountered is built right into its design

OPMS 'Elevator' Presentation 2012 (c) GS Chandy 9 In brief, OPMS enables you to: 6.Implement the Action Plan – time lines, etc, to be established and effectively followed… 9 The well-known PERT and Gantt Charts of the ‘conventional management sciences’ may be useful at this stage – to implement an effective Action Plan (To develop an effective Action Plan, do things listed at Items 1-5 on this list) But there is absolutely no point in trying to implement an ineffective Action Plan!!! The conventional management processes fail precisely because they simply cannot help us develop an effective Action Plan! OPMS is designed to help us develop effective Action Planning for any Mission of interest (AND implement it effectively)  DeliverablesCONTENTS Most of the individual, organizational and societal failures and deficiencies we see occur because of people trying to implement ineffective Action Plans!

10OPMS 'Elevator' Presentation 2012 (c) GS Chandy Mission – relating to an individual or groupIdentification of an agreed Mission – relating to an individual or group Lists of ideasLists of ideas (from the various stakeholders) covering various aspects of the Mission agreed Action PlanDevelopment of an agreed Action Plan to accomplish the Mission Practical meansPractical means to overcome BARRIERS, DIFFICULTIES THREATS, WEAKNESSES and avail of OPPORTUNITIES ReportsWhat & Why – Who – When - How MuchReports to monitor ‘What & Why – Who – When - How Much’ OPMS Process Deliverables  More

sub-systems: marketing system, planning system, information systems – whatever the subsystems that may be required for the Mission!Design of all needed sub-systems: marketing system, planning system, information systems – whatever the subsystems that may be required for the Mission! Significant enhancement of attitudes, behaviour and measurable performance of individuals at each levelSignificant enhancement of attitudes, behaviour and measurable performance of individuals at each level OPMS 'Elevator' Presentation 2012 (c) GS Chandy11 The Action Planning that’s developed through the OPMS process is truly practical, based on the things that we can achieve right now – today, tomorrow and every day – clearly linked to our long-term objectives… As we develop our Action Planning, we will also develop practical means to overcome (or at least to understand adequately) all difficulties and barriers that may be encountered en route to the Mission, AND to create all needed systems and subsystems to accomplish the Mission!  Difficulties OPMS Deliverables (continued): There are also some difficulties that are likely to be encountered when one starts using OPMS (See separate section on ‘Difficulties’ – next slide) CONTENTS

(c) GS Chandy12 Difficulties that may be encountered: OPMS 'Elevator' Presentation 2012 Requires considerable ‘self-discipline’ to use OPMS ‘systematically-&-naturally’ At the start, people may find it difficult to ‘think systematically-&-naturally’ in the specific way that is demanded in OPMS Unless the OPMS process becomes a regular practice in the mind, the benefits of OPMS will not be understood Initially, it may take about 1-2 months to understand the process; ‘make it a regular practice’; convince oneself through construction of a preliminary OPMS Until the benefits of OPMS are adequately understood – the essential and quite demanding preliminary work of constructing an OPMS will not be done  More (After one has been through the pain of initially convincing oneself that OPMS really does work – in practice, on the ground - it subsequently requires no more than 5-10 minutes per day on any Mission to start obtaining worthwhile results almost immediately!) This is mainly because our educational systems have trained us to think in a very different way **A claim easily demonstrated!** **Check out Quick demo**Quick demo

(c) GS Chandy13 OPMS 'Elevator' Presentation 2012 We often find it behaviorally difficult to perceive, understand or accept our own (individual/group) weaknesses – this is a very human characteristic we all do need to be aware of The use of OPMS demands a small amount of learning and a fair bit of ‘unlearning’ – which must happen in tandem. At root, what’s needed is an effective, usable understanding of the ‘action meaning’ of the relationship “CONTRIBUTES TO” – and it may not be easy to accept that so many of our problems derive from our lack of practical understanding of this ‘simple’ word! Difficulties (continued): Even after an individual/group recognizes and accepts a specific weakness, it could still take considerable time and effort to overcome it… Learning is relatively easy. But unlearning is not easy to do We can guarantee that OPMS will work successfully in every case as these difficulties are overcome Both individuals and groups sometimes find it quite painful to overcome these difficulties – in some cases they may even feel it is impossible! *This is emphatically not the case: most such difficulties can definitely be overcome!* This ‘effective understanding’ may take quite a while to develop *Just identify the specific difficulties you may be facing, and then use OPMS to apply your own good ideas to overcome those difficulties!*  Services offered CONTENTS

(c) GS Chandy14OPMS 'Elevator' Presentation 2012 Services offered OPMS Presentations Introductory Workshops  For individuals  For organizations OPMS Consulting Services – extended, ongoing interaction to help accomplish chosen Missions Facilitator Training Software offerings: OPMS generic s/w (prototype now available); custom-made s/w; spinoffs from OPMS (see document) Forthcoming ‘OPMS Book’ Contact to find out more about our services CONTENTS  What we’re looking for

(c) GS ChandyOPMS 'Elevator' Presentation What we’re looking for : Opportunities to demonstrate power of OPMS – to individuals; to organizations (commercial; government; NGOs): each for their own specified purposes) Collaborators of various types Marketing associates Channel partners Consultants to tie up with Finance to help us develop further Contact to find out more about our how you could join our efforts in various  Services Offered CONTENTS  Where OPMS comes from In our workshops, individuals/groups choose a Mission of current interest and initiate development of an Action Plan – from their own available ideas - to accomplish it! Copies of the OPMS prototype software are presented to all participants – so that they may continue working on any Missions of interest

OPMS 'Elevator' Presentation 2012 (c) GS Chandy 16 Information about John Warfield’s books, papers, etc: and see also the ‘John Warfield Collection’ maintained at the library of George Mason University /1920/ /1920/3059 The OPMS is based on seminal contributions to systems science from the late Professor John N. Warfield 16  More about OPMS Warfield’s view of systems lays emphasis as we demonstrate in our workshops on the ‘inter-relationships between factors (elements) in the system under consideration’ We claim this is essential to enable us to develop a ‘usable understanding’ of systems CONTENTS

OPMS 'Elevator' Presentation 2012 (c) GS Chandy 17 For more information about OPMS please contact: G.S. Chandy (that’s gs_chandy….) Bangalore: Terrapin Station (near Delhi Public School) Sathanur Village, Bagalur P.O., PIN: Bangalore, INDIA Tel.: Mobile (not mine; for SMS only!): CONTENTS I do not access my daily! If you need an urgent response to any message, please give me a ‘heads-up’ at the telephone number indicated (or SMS the mobile shown), and I shall then respond to any within 24 hours  Quick Demo

OPMS 'Elevator' Presentation **Quick Demo** The ‘problem-solving frame of mind’ is something that is in fact inherent in all of us right from infanthood – it’s what enables us to seek out and discover (and then implement) practical means to overcome problems and difficulties encountered.… The following ‘sketches’ will be readily understood by anyone who has been through an OPMS session on any issue of interest. Others may require some brief explanation. …it’s a frame of mind that is generally suppressed by our conventional management and educational systems, alas  Back  More …deals with what we may call the ‘problem-solving frame of mind’ (something that is not adequately understood/used in the processes of ‘conventional management’) CONTENTS

(c) GS ChandyOPMS Ideas/ Way(s) to overcome it! A ‘Difficulty’ “lead(s) to” (reverse arrow stands abstractly for: “may lead to further [difficulties]…”) The ‘problem-solving frame of mind’ is the fundamental characteristic of ‘mind’ that enables problem-solving: There is also a reverse relationship: i.e., any idea generated would also lead to perception of difficulties that could prevent accomplishment of that idea (see next slide)… An ‘informal’ structural graphic: What is needed are effective means to capture and apply such ideas as they are generated. The OPMS process is such a means (in particular its forthcoming ‘Sketchpad’).  More Means: “(Any) difficulty encountered leads to ideas/ways to overcome the difficulty” This is a natural characteristic of the human mind – we don’t need to do anything to have it happen; but some training may be needed to apply it effectively Such needed training is rarely if ever part of the canon of ‘conventional management’ (or of conventional education) (Those ideas have to be first captured, and then integrated into our actions…) (There are in fact many such relationships in systems: we have to learn how to extract what’s useful for us)

(c) GS ChandyOPMS objections against it! Any idea (good or not)  “usually lead(s) to” (These objections will usually arise from some mind other than the one that thought up the original idea!!) Illustrating a very human characteristic: More ‘structural graphics’ (first, reverse direction of previous model illustrated): The other part of that characteristic: (related to but more immediately useful in problem solving than the earlier part) …more ideas to overcome objections  “usually lead(s) to” The processes of ‘conventional management’ (and conventional education) alas fail to utilize these inbuilt human characteristics effectively… The OPMS process is designed to help us to put ALL such very human characteristics to effective use in practical ways (It is not difficult to check out for yourself the validity of the claims in these structural graphics) Means: “Any idea (good or not) usually leads to objections against it” i.e. the moment any difficulty/objection/ barrier/threat is perceived or encountered, the mind immediately (and automatically) finds some possible ways to overcome it!! …mainly because conventional management has not yet understood the importance in complex systems of “CONTRIBUTES TO”!! The right way: DON’T DEFEND THE IDEA! Just do the needed modeling to demonstrate the validity of the idea… (see next part of sketch) (It takes a good bit of self-discipline to learn to handle this characteristic effectively in real-life situations) The problem-solving process demands that we learn to think in terms of such ‘relational pictures’ (i.e., ‘system models’, in order to understand how to act on ‘systems’) These pictures may be ‘informal’, as shown here; and ‘formal’ (done in our workshops) Ask for current version of our presentation on ‘Dyads & Triads’ (work in progress) for some more useful ‘informal structural graphics’ Such informal pictures and formal models as they develop in our minds can help us: i) better understand the complex systems within which we function; and ii) how we may act in those systems The OPMS process is designed to help us develop, clarify, correct – and make highly usable - our available ‘mental models’ (using both informal pictures and formal models) This is a human characteristic we need to learn to handle effectively The heart of the matter is the good ideas we always have! To carry a good idea forward (or to object to a bad idea), we do need to overcome this conventional mode of thinking & discourse Our conventional training conditions our minds to come out IMMEDIATELY with those objections!!  Back Back (to ‘Difficulties’)CONTENTS …and the owner of the idea then IMMEDIATELY comes out with his/her objections against the objections! Likewise, DON’T COME OUT WITH OBJECTIONS IMMEDIATELY! Do the needed modeling to demonstrate why you object! …and this leads to the conventional endless argumentation

(c) GS ChandyOPMS 'Elevator' Presentation The ‘Mission’ Various THINGS TO DO to accomplish a Mission “To get the public effectively together in order to fight the ‘moral policing’ culture”  Illustration of a ‘formal structural graphic’ – an ‘Action Planning model’ (for a different issue!) “may contribute” (Or any other Mission of current interest) “To develop the OPMS software” The detailed articulation of the many THINGS TO DO that “MAY CONTRIBUTE TO” accomplishing the chosen Mission will lead to an Action Plan to accomplish the Mission! “To understand something that I may have previously failed to understand” “To design an effective educational system for the nation”

(c) GS ChandyOPMS General Model constructed using OPMS software “may contribute” Page 1 Continued…2 A model (on another issue)

(c) GS Chandy Page 2 OPMS General Model constructed using OPMS software “may contribute” The model (continued) The model may appear very complex – but it is in fact very simple indeed to the person(s) who constructed it! (It is a simple representation of a pretty complex ‘mental model’) Such a model can integrate all available good ideas (from all involved) on the chosen Mission “To get the public effectively together in order to fight the ‘moral policing’ culture”  Back