Washington Health Benefit Exchange Outreach Technical Advisory Committee March 20, 2015

Meeting Protocol ▪ Open public meeting ▪ Callers are in listen-only mode ▪ Participation limited to Outreach TAC Members ▪ Public comment period at end of meeting ▪ GotoWebinar ▪ Chat feature ▪ Raise your hand ▪ We will unmute committee members (please mute your own phone) 2

3 Outreach Technical Advisory Committee Membership Eric EarlingPremera Carrie GloverWithin Reach Matthew McColmOffice of Raul Martinez Farmers Insurance Robin HillearyModa Health Sally MildrenCoordinated Care Courtney NormandPlanned Parenthood Votes Northwest Patricia GepertWash. Association of Community and Migrant Health Centers Brittany JonesCowlitz Indian Tribal Health Clinic Jaelen PaceVolunteers of America Suzanne PakCornerstone Medical Services Dr. James PoloMary Bridge Children’s Healthcare Mary WoodHealth Care Authority Michael McKee- New!International Community Health Services

Agenda 4 Welcome and HBE Update 1095-A/Tax Campaign Update Washington Apple Health Update Questions

General Updates ▪ QHP enrollment – 160,000 ▪ 92,000 renewals ▪ 68,000 new enrollees ▪ 9,900 QHP enrollees became eligible for WAH ▪ Special Enrollment – 4,000 ▪ Updated Enrollment Report (coming soon) ▪ HBE-HCA to study “Churn”

General Updates ▪ HBE Budget  No-Cost Extension across HBE programs through 2015  Supplemental Federal Grant Request ▪ 2015 HBE State Operating Budget  HBE Budget request submitted with HCA package for legislative action  Governor’s Budget - $127 million ($20 m to DSHS to resume Medicaid enrollment)  Next step: House and Senate budget proposals Navigator Program  Funded through September 2015  Transition to state-based funding by Open Enrollment 3  Planning another webinar on Immigration Issues/Procedures 6

General Updates  New Access and Education Specialist position  Language Access  Health Literacy  Navigator role in consumer education  Medicaid Plan Selection  Consumer Usability – April  Community stakeholder mailing list 

General Updates ▪New Health Literacy Publications ▪  Immigration Handbook  ABCs of Health Insurance

Spring 2015 Special Enrollment Spring 2015 Special Enrollment Period o February 17 to April 17 (all pending requests will be closed) o Broadly defined – barriers to enrollment, tax penalty, renew issues o No documentation requirement o Does not replace SEP for those with a “qualifying event” or conditional eligibility requirements ▪ Communication Strategies o Media releases o Social media o Consumer communications (renewals) o Navigator-Broker networks

Navigator Program Planning ▪ Long-term (Open Enrollment 3 forward) o Role of Lead Org structure o Overall network structure and partners o QHPs – Medicaid Enrollment expectations ▪ Stakeholder Forums (coming soon) o Input o Ideas o Feedback o Written or one-on-one meetings ▪

Washington Health Benefit Exchange 1095-A/Tax Campaign Update Bethany Frey

Spring Special Enrollment Period Update ▪ February 17-April 17 7,480 Special Enrollments opened by an account worker Approximately 4,000 customers have enrolled ▪ Open for consumers who experienced: system delays technical defects in Healthplanfinder misunderstandings regarding penalties for not having insurance unclear instructions regarding the necessary steps for 2015 enrollment ▪ Individuals may request the SEP by calling the call center

1095-A Forms ▪ 137,000 forms have now been distributed ▪ Consumers may still request corrections online, check status, receive updates ▪ Calls to the call center regarding the form have decreased slightly over the past month ▪ Approximately 1,400 correction requests have been received

Spring Special Enrollment/Tax Season Campaign ▪ Additional push the first week of April ▪ Press Release ▪ Media Event (TBD) ▪ Google Ad Buys ▪ Partnerships with Tax Preparers/Organizations ▪ Additional Customer Communications ▪ wahbexchange.org/1095A ▪ Partner Materials ▪ Poster ▪ Social Media Content

Washington Health Benefit Exchange Washington Apple Health Update Mary Wood

Questions 16