The Royal British Legion Y Lleng Brydeinig Brenhinol Presentation to Housing Services Forum 23 rd January 2015 Jenny Wilson – Advice & Information Team.

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Presentation transcript:

The Royal British Legion Y Lleng Brydeinig Brenhinol Presentation to Housing Services Forum 23 rd January 2015 Jenny Wilson – Advice & Information Team Leader (Wales)

The Four Pillars Welfare Comradeship Representation Remembrance

Who we can help Our beneficiaries fall into the following categories: –Serving –Veteran (7 days service) –Dependants, which include children, spouses and partners, carers and other dependants

Three touch-points: Helpline: : all new referrals. 8am- 8pm 7 days a week. Online, and web chat service using Knowledge-base ‘Pop In’ Advice and Information Centres and outreach

How We Help Immediate Needs Grants White & Brown Goods Benefits and Money Advice Homelessness (Deposit Guarantees) Rent in advance Handy Van Services (PoppyCalls) Break Centres Inquest Support Civvy Street Appeals MoneyForce Specialist support (war pension)

Headline briefing points Area Team 15 Area Staff. 4 Regional specialists 3 Fundraisers 44 Active Volunteers (Case work/Info/Admin) Locations New ‘Pop-in’ centres open in Cardiff and Wrexham. Swansea and Caernarfon secondary hubs Outreach In action: Bangor, Caernarfon, Holyhead Colwyn Bay, Machynlleth, Aberystwyth, Tonyreveil, Caerphilly, Newport, Newtown Pending: Rhyl, Pembroke Dock, Milford Haven Official Outcomes 420 Poppycalls 1000 Grants of £500k+ £120k gains from BMA £350k gains from ILA 7000 incidents in Wales Headline briefing points Area Team 15 Area Staff. 4 Regional specialists 3 Fundraisers 44 Active Volunteers (Case work/Info/Admin) Locations New ‘Pop-in’ centres open in Cardiff and Wrexham. Swansea and Caernarfon secondary hubs Outreach In action: Bangor, Caernarfon, Holyhead Colwyn Bay, Machynlleth, Aberystwyth, Tonyreveil, Caerphilly, Newport, Newtown Pending: Rhyl, Pembroke Dock, Milford Haven Official Outcomes 420 Poppycalls 1000 Grants of £500k+ £120k gains from BMA £350k gains from ILA 7000 incidents in Wales RBL Wales Advice & Info Hub Key: Pop-in or Hub Outreach Welfare - Remembrance - Representation - Comradeship Cardiff ‘Pop-in’ Wrexham ‘Pop-in’

Caernarfon SwanseaWrexhamCardiff

RBL Wales Advice & Info Hub Key: Pop-in or Hub Outreach Welfare - Remembrance - Representation - Comradeship Cardiff ‘Pop-in’ Wrexham ‘Pop-in’ VALLEYS GWYNEDD FLINT DENBIGH CONWY WREXHAM CARMARTHEN Welfare and A&I Issues Issues Financial Multiple BMA Accommodation Membership Welfare and A&I Issues Issues Financial Multiple BMA Accommodation Membership GLAMORGAN GWENT PEMBROKE CEREDIGION POWYS

2015 Manifesto

How You Can Help Spread the word about The Royal British Legion Encourage referrals through your organisation Buy a Poppy! Fundraising Volunteer opportunities / professional case working

Summary 7 days a week 365 days a year 8-8 Regular, Reserve and Family 3 touch points Opportunities for referrals Jenny Wilson –Contact Centre: –Mob: –E: