Morale and Welfare Presentation to VAC Field Managers 23 October 2013 Commodore Mark B. Watson DGMWS

Introduction Organization and background Vision Programs, services, and initiatives 2 Agenda

Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces” – Number varies due to casual employment, esp. in summer – 2,125 full time, 1,066 part time, 2,395 casual – 40% CAF affiliation (Retired and/or Family) 253 Canadian Armed Forces members 153 National Defence public servants 375 at MFRCs (locally employed) Plus many, many volunteers 3 Defence Team – Morale & Welfare

CFMWS 5,600 to 6,000 Employees Canadian Coast Guard Canadian Security Intelligence Service (CSIS) Citi Bank Nav Canada 4,500 3,311 5,000 4 Defence Team – Morale & Welfare

Organizational View 5

Full governance assigned to CDS Authorities delegated to DGMWS as Managing Director of NPP NPP Board serves as an advisory Board: – Provides stakeholder input to CDS – Strategic plans, policies and direction – NPP investments – Approval of audited financial statements NPP Board and AFC engagement is key – NPP is a “Chain of Command” responsibility 6 NPP Governance

$4.27M 7 (FY 12/13) Operational Funding

Scale of Operations NPP net worth / publicly funded expenditures FY Public Funds 8

Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families: One Community, One Million Strong 9 My Vision

One Community, One Million Strong Serving Members (Reg. & Res.)130K Spouses69K Family Members75K Former Members595K Dependents of Former Members350K Other authorized patrons150K 1 MILLION 10

DGMWS – Veterans Focus Authority / Responsibility / Accountability VAC Liaison Officer CAF/VAC Program Continuity Manager Director Casualty Support Management (DCSM) Director Military Family Services (DMFS) Outreach Program “One dog to kick” 11

Personnel Support Programs Division (PSP) PSP contribute to the operational readiness of the CAF and enhance the quality of life of the family by a building strong and healthy military community. PSP programs and services build the total fitness of the CAF member which means a state of well-being which includes the physical, emotional, intellectual, social and spiritual health of the individual. Approx 3,500 PSP employees deliver programs, services and support to the following operations: Military Fitness Military Sports Health Promotion Human Performance Messes Community Recreation Special Events Speciality Interest Activities (Golf, Curling, Marinas etc) Newspapers Deployment Support Deployment Resources Community Gateway (NPP Web Local B/W/U portal) 12

PSP by the numbers Fitness 22,500 Force Evaluations (April 2013-Present) Human Performance 25 research reports 1.4 million + Project Force data points Health Promotion 3,900 Courses offered 23,600 participants Sports 20,000 Intersection sport competitors 91 Regional competitions – 3,500+ competitors 18 National competitions – 1,800 competitors 10 CAF CISM sports with 160 athletes 115 CAF athletic trainers Recreation and Speciality Interest Recreation activities 100,000+ Recreation participants 325 DND facilities involved Messes 175 Reg Forces Messes 280 Res Forces Messes Newspapers 250,000 readers 85,000 copies distributed Golf 15 locations across Canada Community Gateway Website 139,000+ monthly visits 13

PSP – Key Initiative The Need : Requirement for revalidating the Minimum Physical Fitness Standard in order to ensure fitness standards were reflective of physical requirements of current and future CAF operations. The Timeline: The program was approved by Armed Forces Council in December 2012 but officially launched April 1, 2013 on a trial basis. The Test: Four test components, each of which is directly linked to physical demands that CAF members may encounter on operations. 22,000 tested within 6 months with a success rate of 96% The Future: An evidenced based incentive program to motivate CAF members to strive for higher personnel fitness levels. Visit: 14

15 Fitness training DFIT.CA Launched 11 Oct 2012 Focus on fitness required for operations Over CAF personnel registered PSP – DFIT.CA

Access to: Golf: 15 locations across Canada and 6 social clubs using civilian courses Marinas and Sailing: 8 locations Campgrounds & Cabins: 5 locations Rod and Gun Clubs: 7 locations across Canada Horseback Riding: 4 locations across Canada Curling: 7 locations across Canada Skeet Shooting: 5 locations across Canada 16 PSP Specialty Interest Activities

140,560 lives insured under the Life Insurance plans with $28.6B in coverage and $41.3M paid to beneficiaries 93,600 CF members protected under the Long Term Disability plan with $106.6M paid out in benefits when combined with the Vocational Rehabilitation Program 8,329 Financial Counselling appointments held 7,153 Financial Planning clients with $232M invested 3,379 CFGroupRSP clients with $117M invested 5,631 CF members educated under the Personal Financial Management course 2012 Results – Programs and Services: 17 Commercial Services SISIP Financial Services

Financial Planning Service is provided by a Certified Financial Planner (Pl. Fin. in Quebec) Budgeting and goals, including advice on lump sum amounts, investment choices and portfolio management Pre-authorized investments can be as little as $25/month RESP, RRSP, and TFSA available Tax planning and asset allocation Retirement and release projections Canadian Forces Group Retirement Service Plan (CFGroupRSP) A "do-it-yourself" online retirement savings plan and investment services Financial Counselling Remedial assistance for financial distress and emergencies (includes budgeting and debt repayment) Access to loans and grants from the Canadian Forces Personnel Assistance Fund (CFPAF) and other SOT programs 18 Commercial Services SISIP Financial Services

Comparative costs: SISIP Financial ServicesIndustry Standard Financial Planning (No commission – fee for service based) $6 - $12/month (depending on rank) Unlimited hours of service Includes one free income tax return Approximately $100/hour 1 or 1% - 3% of assets under management 2 $59 for one basic income tax return 3 Financial Counselling (Confidential) Free Approximately $120 4 / session or enrollment Fee of 15% of total debt + monthly charge of $50 + cancellation fee 5 Insurance ($100,000 in coverage / 25 year old male / non-smoker) $6/month Varies $11 - $13 /month 6 1 CBC News (April 2012) / MoneySense Magazine (October 2012) 2 moneysense.ca – Where to find a fee-only Financial Planner 3 H&R Block 4 Credit Canada 5 debtfreesolutions.ca – Consumer Credit Counselling sample contract 6 Compulife Software Inc. 19 Commercial Services SISIP Financial Services

Life insurance plan advantages: SISIP Financial Services Industry Standard No exclusion for war riskMay be excluded or declined No exclusions for dangerous occupations, hobbies, volunteer activities and/or sports Some or all may be excluded or increase in premium Less stringent medical underwritingLengthy medical required No medical required to convert insurance after release (If done within 60 days of release) Not available Includes coverage for Accidental DismembermentCost to purchase Free coverage for Dependent Life of $10,000Cost to purchase 20 Commercial Services SISIP Financial Services

Re-Insurance: The sharing of risk among several companies that specialize in high risk insurance protection. Required to guarantee the payment of claims under SISIP FS Life Insurance plans, even if someone dies while serving in a Theatre of Operations. Net re-insurance costs and death claims from : 12.2 M per year. 21 Commercial Services SISIP Financial Services

Programs: The Personal Home & Auto Insurance − Home: Coverage that fits your way of life. All policies include $5K coverage for military kit; $3K coverage for personal belongings while deployed outside Canada. Military Renters policy for DND controlled quarters, Identity Theft Assistance, Burglar Alarm Discount also available − Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount (5% off premium), Students Rates, RV’s and more − Portability: If you should move, be transferred or retire within Canada Home Heating Oil Rebate Program − If home heated by oil, save on regular delivered price of home heating oil. − Example of savings - In Halifax, participants have saved up to 8 cents per litre for the last six years; average of $1,500 in savings. 22 Commercial Services CANEX / NATEX

No Interest Credit Plan − 12, 24 or 36 month plans. Plus no money down, not even the taxes. − 12 month payment plan: no hidden handling or administration fees (24 months: 2% ; 36 months: 3%) Club XTra Loyalty Program − Present your card and earn points for every eligible $1 purchased. − Twice a year, gift certificates are issued to Club XTra member for the value of the points accumulated (e.g. $5 for 5,000 points). − Club XTra will be replaced by new CANEX Rewards program, to be launched in conjunction with the CFOne card this fall. National vendor partnerships: Tim Hortons Aramark (food services) OK Tire Andrei Master Tailor Subway 23 Commercial Services CANEX / NATEX

Initiatives: Online Sales and Marketing − Developing an online e-retailing strategy to augment existing store operations Elite line of clothing and accoutrement − Developing a consolidated and centralized retail offering in-store and online of CF memorabilia, clothing & accoutrements − A selection of quality casual/performance clothing and merchandise (e.g. - tie bars, cufflinks, lapel pins, watches, wine decanter, etc) branded with military crests/logos. − Available soon: New design RCN and RCAF windbreakers 24 Commercial Services CANEX / NATEX

JPSU Mission Through an integrated and individual-centric service delivery model, to ensure the coordination and facilitation of standardized, high quality, consistent personal and administrative support during all phases of recovery, rehabilitation, and reintegration on return to service or transition following release, for all injured and ill Canadian Armed Forces personnel and former personnel, their families and the families of the deceased. 25 DCSM / JPSU

Integrated Personnel Support Centres and Satellites 33 locations across Canada Personnel support through multi-disciplinary staff and linkages to VAC, SISIP, PSP, MFRC and Base/Wing agencies Responsive to Commanding Officers 26 DCSM / JPSU

Return to Work Program In 2012, 1,974 personnel participated in the Return To Work program 26% of them returned to full-time duty, while 47% moved to transition. 27% remained on RTW. Casualty Administration and Advocacy Home adaptations/special needs equipment, Vehicle adaptations, Home assistance Assistance through Funds 27 DCSM / JPSU Services

Peer Support Operational Stress Injury Social Support (OSISS) Soldier On Injured Soldier Network Helping Others by Providing Empathy (HOPE) Outreach & Education Average 100 briefings a month across the country Training of approx 1,100 Designated Assistants per year 28 DCSM / JPSU Services

Posted to JPSU1,800 Supported by JPSU (but not posted) 3,500 Total5, Personnel currently being tracked by JPSU DCSM / JPSU

30 DCSM Transition Activities & Initiatives National Coordination of all Career Transition activities: – Second Career Assistance Network seminars, – Medical seminars, Long Term Planning seminars – Career Transition Workshops – Transition support and programs specific to ill & injured, – Publications/tools that support transition counselling. Liaise with other organizations: VAC, HRSDC, PS Commission, SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and others. Canada Company – Military Employment Transition (MET) Program A one-stop-web-portal for all things related to transition for serving and retired military members. Serving as a bridge between business and community leaders and the CAF. Includes Corporate Canada employers, Entrepreneurship, Education and Franchising opportunities. 84 Military Friendly employers, such as Amazon, BMO Financial Group, CN, Coca-Cola Canada, Royal Bank of Canada, Shell Canada, Sobeys Inc., Suncor Energy, Etc.

Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial University, Enactus and Canadian Youth Business Foundation Prospect: Work: Sustainable Job Placement Pilot Project H2H: Helmets to Hardhats Association of Canadian Community Colleges (ACCC) The Canadian Franchise Association: Military Veterans Program Forum for International Trade Training (FITT) In addition to previously mentioned programs and services, the following are specifically for ill and injured members of the Reg and Res force: Vocational Rehabilitation Program-Serving Members (VRPSM) Priority Hiring-Public Service Integrated Transition Plan 31 DCSM Transition Initiatives and Services

Enabling a mission-ready Force by addressing the issues faced by CAF members and their families that result from military service. Military Family Services manages: Military Family Services Program, including funding and oversight of Military Family Resource Centres Dependant Education Management, who manages the education compensation and benefits requirements of military members with dependant children. Quality of Life issues that arise and affect military families as a result of conditions of service of serving CAF personnel 32 Military Family Services

33 ACCESS TO SERVICES: Military Family Resource Centres – On Base, In Person 32 in Canada, 7 sites in the United States, 4 in Europe Third party, independent organization located on Bases/Wings or through outreach programs Provide services in both official languages in accordance with the need of the local community. Family Information Line – Informed, Connected and Supported – Now 24/7 service Bilingual, information and supportive counselling – For and about Canadian military families A portal to all MFRCs for local information Useful general information of interest to all Canadian military families Military Family Services

34 BY THE NUMBERS: FamilyForce In 2012, 328,062 visits to the FamilyForce site, and there were 196,832 total unique visitors. Family Information Line (FIL) In 2012, 1620 calls were made to the FIL (as well as 4760 calls to the automated system that has deployment information). FIL Stats (1 Jan to 30 June 2013) Total contacts: calls and 358 s (follow up calls/ s to each contact not included) Contacts per issue type: 1.CAF family related: 21% 2.Military related: 16% 3.Veteran related: 14% 4.MFRC: 6% 5.Mental health: 5% Military Family Services

Support Our Troops Fund is an umbrella for the following: Military Families Fund − linked to conditions of service − $4M dispersed to >1,000 members/families − $5K per incident at local level Soldier On Fund − contributes to a healthy, active lifestyle − $1.1M dispersed to 630 members/families − Funded a wide range of programs Hospital Comforts Fund − basic amenities for hospitalized members − $85K dispersed annually to >300 members Op Santa Claus − gift for deployed members over holidays − Gifts delivered to 1,600 members $13M has been received since 2006 from: Personal contributions to SOT Fund Proceeds from third party events Contributions from external charities/foundations 35 Support Our Troops Program

Examples: Army Run: Generated almost $500K in funds for the MFF and Soldier On during the past 2 years. Graham Group Charity Golf Tournament: Golf tournament held in 2011 and 2012, generated almost $100K for the MFF Royal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin Campaigns to highlight the CAF and the sacrifices of military members and their families, collectively generated $200K for the MFF. Honourable PM Stephen Harper – History of Hockey book: To be released Fall 2013, all proceeds to MFF. Winnipeg Jets True North Foundation: Will donate $75K to the MFF/Soldier On yearly for the next 10 years. Sears: 7 year relationship, annual donation of $10K to the Hospital Comforts Fund (under the SOT Fund umbrella). 36 Support Our Troops Program

Supports former and currently serving members with a visible or non-visible injury/illness to adopt an active lifestyle through sport and recreation Over $1.1M has been disbursed to provide access to equipment, training and events allowing participants to: – learn a new sport such as skiing, horseback riding, fly fishing, and kayaking; – train with and compete against soldiers with similar injuries and illnesses from other nations; and – push their physical and mental limits through participation in regional and national sporting events. $2.4M has been raised by donations from Canadians, corporations and other organizations 37 Soldier On Fund

630 Total members supported by Soldier On As of 1 Apr Soldier On Participation

Region Officer NCM Retired Total NS/NFLD NB/PEI QC S ON E ON Prairies AB/NC Pacific Total As of 1 Apr 13 86% Serving 14% Retired 39 Soldier On Demographics

Soldier On Program * Walking With The Wounded (WWTW): Team Soldier On comprised of MCpl Chris Downey, Cpl Alexandre Beaudin-D’anjou and 2 Soldier On Australia ill/injured members will race against US and UK teams to the South Pole. Prince Harry is participating as part of the UK Team. Saddle Up Soldier On Toronto, ON 7-11 Oct 13 WWTW Allied South Pole Challenge Antarctica * 19 Nov- 22 Dec 13 USMC Trials San Diego, CA 2-14 Mar 14 Soldier On Water Fowl Hunt Petawawa, ON Oct - Nov 13 2 nd Annual Allied Winter Sports Camp Whistler, BC 9-19 Feb 14 Soldier On National Ski Fest Mt Washington, BC 2-8 Feb 14 Soldier On Guided Hunts Forestburg/Elk Point, AB Oct-Nov As of 01 Oct 2013

Offers financial assistance in the form of low interest loans and/or grants through the following programs: Minor Disbursement Program ( $33K to 194 members)* Grants up to $200 (on a once per lifetime basis) to relieve temporary distress or to promote well-being. Accessed through a helping agent such as: the Chaplain, Social Work Officer, Military Family Resource Centre personnel, SISIP Financial Counselor, Veteran Affairs Canada. Education Assistance Loan Program ( $1.9M to 476 members)* Established to assist eligible serving members, former members and their recognized independents to obtain a post-secondary education (full-time studies). Loans range from $1,200 to $4,000 per year to a lifetime maximum of $16,000 per student are available. *data based on calendar year Canadian Forces Personnel Assistance Fund

Self Improvement Loan Program ($7.5M to 2,208 members)* Financial assistance through small loans to assist in emergency situations such as: compassionate travel, urgent home and car repairs, minor renovation projects, prevent financial distress situations, household purchases, education, etc. Loans are available from $1,000 to $5,000 in increments of $500. The maximum Financial Distress Program ($1.1M to 154 members)* Grants and loans when warranted by distress or other qualifying circumstances. The lifetime maximum for assistance is $5,000 for a grant and $25,000 for a loan. Access to the fund is normally through an agent of the fund, Veteran Affairs Canada, SISIP Financial Counsellors or designated Base/Wing Program Administrators Eligibility to make an application does not guarantee approval Each request adjudicated against specific criteria before a decision is rendered *data based on calendar year Canadian Forces Personnel Assistance Fund

The SOT Summer Camps provide an opportunity for children of military families to escape from the stressors of military life, with priority given to children of deployed personnel. In summer 2013, more than 400 children of military members enjoyed a complimentary week at Camp Maple Leaf and Muskoka Woods. The Military Families Fund, Canada Company and personal donations have unwritten the cost of camp registrations. 43 SOT Summer Camps

Launched in January 2012 Program is available to CAF members (former and currently serving) who have sustained an injury or illness while serving in a Special Duty Area/Operation and who are in receipt of a VAC benefit as a result Eligible members may apply for 1-week of accommodation at one of Shell Vacations Club’s 26 properties in Canada, the US and Mexico More than 100 CAF members/families have benefited from this program 44 Vacations for Veterans Program

SOT programs / funds attracting significant contributions from Canadians – Individual donations of dollars and products / services – Proceeds from third party events – Contributions from events / campaigns held by charitable organizations e.g.: True Patriot Love, Canada Company and Wounded Warrior As number and complexity of events increases – There are greater demands for DND/CF Support – There is little adherence to policy provisions and – There are diminishing efforts to align with CF priorities Some external organizations competing with internal NPP “charities” 45 NPP Outreach

Key relationship with BMO, Bank of Montreal Personal Banking Mortgage Plans ABM/ATM SOT MasterCard Sponsorship – National and Local Programs Canadian Defence Community Banking 46

Official discount program of the CF Over 40,000 CF Appreciation Program cards issued Members can save at more than 26,000 locations locally, nationally and worldwide Categories: Accommodations, Attractions, Entertainment, Dining, Recreation, Services, Shops, Travel & Transportation Visit: 47 CF Appreciation Program

CF R&R Club: linked to US Armed Forces Vacation Club linked to Gov Rewards and International Cruise Excursions Access to 3,500 accommodations in 80 Countries starting at $369 USD per week Access to cruise lines, airlines, and 3,000 US Golf Courses at guaranteed low prices. 48 CF Appreciation Program

CF R&R Club – Examples: Visit: Silver Lake Resort, Kissimmee, Florida 7 nights/$369 USD Barnsdale Country Club Rutland, England 7 nights/$369 USD Wyndham Ka'eo Kai Kauai, Hawaii 7 nights/$369 USD 49 CF Appreciation Program

Confirms that an individual is a member of our One Community – One Million Strong Provides access to MW programs, services and facilities Multi-phased approach Phase 1: (Fall 2013) will launch with access to the CANEX Loyalty Program and CF Appreciation Program Future Phases: expanded to include access to PSP recreation services; administration of Mess fees, access to clubs and activities, as well as other MW services. 50 CFOne Card

Questions? 51