Copyright © 2004 Yokogawa Indonesia Overview of Service Dept PT SISTEMINDRA KONTROLINDO PT YOKOGAWA INDONESIA ISO 9001:2000 ISO/IEC 17025

Copyright © 2004 Yokogawa Indonesia Page.2 üProvide after sales support and maintenance service of Yokogawa üMaintain the hot standby system and cold spares for emergency call services by the customers. üProvide highly quality and safety services üProvide the customer training to the customers üContribute to Yokogawa overseas services network support Service Responsibilities

Copyright © 2004 Yokogawa Indonesia Page.3 SERVICE & BUSINESS DEPT. System Services Gr. Kuntoro Product Services Gr. A.Rifai Repair Shop M.Ikbal/Lazim F System Suwahyo/Djoko S Response Center Gatot S/Insan G Rev.B_ Aug 2004 Total SVBD : 26 Manager : 1 Adm.Support : 1 All of Service Member is Mandatory to Support Service Business Service & Business Dept. (SVD) Suharsono Technical Support Gr. Kuntoro/A.Rifai Cust.Training Rahmani/Astrid Demo Asset Astrid/Singgih Lib./Doc Singgih/Peina Service Branch (BBO) G.N.Arya/ Service Branch (SBO) Arudyanto/Dwi Hasvi / / Start Up Djoko S/Suwahyo 1.Insan Gunawan ( ) 2.Suparmanto ( ) 3.Noor Rohim ( ) 4.Alim Cahyadi 5.Gatot Sugiarto ( Kuntoro ( / ) 7Djoko Sukowijono ( ) 8. Suwahyo ( / ) Service Business Gr. Arwin Halim Contract Nasib/Santos/ Daniel Spare Part Rully/Fadila PCI/Analyzer Firmansyah/M.Ikbal 1.Firmansyah ( ) 2.Lazim Falah ( ) 3.Yoyok Tricahyo ( ) 4.M.Ikbal ( ) 5.A.Rifai ( ) 1.Daniel Tambunan ( ) 2.Rully ( ) 3.Santoso ( ) 4.Fadila ( ) 5.Nasip Pardi ( ) 6.Arwin Halim Q/A & Skill Up Suharsono Adm Support Lusiana Tobing 1.A.Peina ( / ) 2.Astrid ( ) 3.Singgih ( ) 4.Rahmani /

Copyright © 2004 Yokogawa Indonesia Page.4 System and Product Service Group: üExecute the daily site service activities included: AMC, SDM, 24hours On Call Services etc. üSupporting effectively the service branch offices. üManpower estimator for service job proposal üManaged the service tools Group Responsibilities

Copyright © 2004 Yokogawa Indonesia Page.5 Technical Support Group: üMainly execute the daily service activities at in house facilities. E.g: Customer training, repair shop and calibration laboratory. üInternal Skill Up Program coordinator üManage the service documents and others service facilities. Group Responsibilities

Copyright © 2004 Yokogawa Indonesia Page.6 Available Service Annual Maintenance Contract Shutdown Maintenance 24-Hours Emergency Service On Call Service Customer Training Technical Consultation Lab and Site Calibration Job Start-Up and Commissioning Parts Replacement & Repair Shop Maintenance Engineering Solution

Copyright © 2004 Yokogawa Indonesia Page.7 Customer Training Center Various training (over 30 packages) are offering to the customers Fundamental, engineering and maintenance courses for : DCS, Scada/PLC, Analyzer System, Field Instruments Process control basic theory and practice Basic Calibration and Metrology ISO/IEC standard Fieldbus courses Others courses upon request.

Copyright © 2004 Yokogawa Indonesia Page.8 Calibration Services Calibration Services ISO 9001 approved calibration under an assured quality system Calibration work with adjustment (if required) ISO/IEC accredited by KAN Issuance of certificate such as calibration, uncertainty and accuracy traceability. Calibration work max 7 workdays. Lending of Substitute Units with no cost ISO/IEC Accredited by:

Copyright © 2004 Yokogawa Indonesia Page.9 3 Centum CS systems 2 Centum XL systems 3 uXL systems 1 Centum V system 2 Centum CS1000 systems All systems connected through Ethernet All PC’s in Office are on the same network Dedicated Training Systems Hot-Standby system facilities

Copyright © 2004 Yokogawa Indonesia Page.10 Thank you