The Handover Process P6

Handover Procedures Task Your junior staff are very good at implementing and planning upgrades but there has been some issues in the company where the user acceptance testing hasn’t been carried out fully and consistently by all staff. You will create a user handover procedure that will explain fully explain - Configuration to meet user needs e.g. Having the language set to UK English in Office or setting up a virus scan every day at 18.00 hrs. You must design customer handover - training and testing, customer acceptance procedure, back-out procedures if there have been problems. This should include restoring data to the way it was prior to installation and upgrade ensuring that restored to prior point, copy of user data and image of hard drive. You should also explain about product registration, the benefits of registration; licensing, contractual implications and dongles This should be in the form of a Word Report

Assessment Criteria

What is Handover Fully functioning computer handed over to the customer Any issues found by the customer should be fixed however this should be avoided by thoroughly testing the system

Configuration to customer needs Does it work as expected Has configuration of softare been done e.g. virus updating etc

Handover to the customer/ user Formal handover and sign off to show that the customer is happy with the install This may include: Technical manuals User Acceptance Documentation User Acceptance Testing Any work to be re-done if user acceptance testing fails

Backing Out Procedures If the user acceptance testing fails and system cannot be fixed quickly then you must implement back out procedures Restore system and files to previous versions and uninstall new software or upgrade

Register Product with Vendors Explain what product registration is and what the purpose is Why is it important to the vendors What is the benefits to the organisation for registration

Licensing Explain what licencing is and EULA Explain other licences such as OEM and site license, open source licence, freeware licence

Contractual Implications Hat have you agreed to in the license agreement Are there any implications for the business for what you have agreed to in licence terms and conditions

Dongles A dongle may be used to allow software to work every time it is used. This is normally restricted from copying and means that software providers will control access

Data Integrity Ant change in computer software and hardware can result in damage to the data and systems must be put System Recovery Point is a type of backup snapshot that allows system to be rolled back to a certain time. These should be completed before each different type of upgrade and named appropriately If anything goes wrong these can be recovered

RegEdit You can also copy the registry data using regedit which will ensure the data registry is restored if any failure occurs for hardware and software

Copy of User Data Copying of user files and possible restore if fails Also can do full image of drive if needed. This takes a lot of time and should be last option if backups and files restore doesn’t work You can buy several different programs that will do a full image backup such as Norton Ghost