Emotional Intelligence (EQ). What is the effect of ANGER on performance? disruption of communication OR identification of problem areas?

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Presentation transcript:

Emotional Intelligence (EQ)

What is the effect of ANGER on performance? disruption of communication OR identification of problem areas?

What is the effect of FEAR on performance? inhibit effective action OR moderate inappropriate action?

What is the effect of HAPPINESS on performance? boost of energy OR giddy and distracted?

Emotional Intelligence …refers to the effective application of emotional and social skills that enable one to successfully cope with the demands of life.

Emotional Intelligence …means being INFORMED by but but NOT RULED by your emotions.

Emotional Intelligence …involves both CORE skills and HIGHER-ORDER skills.

Core Skills 1.Knowing Yourself - recognizing and understanding your emotions 2.Maintaining Control – staying calm amidst the chaos 3.Reading Others – understanding how and why people feel and act as they do 4.Perceiving Accurately – scrutinizing your biases and filters in order to assess objectively 5.Communicating with Flexibility – authenticity; communicating with respect for the other person

Higher-order Skills 1.Taking Responsibility – owning your problems and your solutions 2.Generating Choices – opening yourself to any/all possibilities in a given thought or situation 3.Embracing a Vision – fully committing to a view of the future 4.Having Courage – the judgment that something else is more important than fear 5.Demonstrating Resolve – making a sustained self- effort

Things that Block Emotional Intelligence 1.Fear – limits productivity 2.Worry – self-escalates and self-perpetuates 3.Avoiding Pain – not facing challenges leads to diminished self-efficacy and self-respect 4.Negative Self-image – leads to discouragement, dissatisfaction, and poor decision making 5.Unrealistic Expectations – lock you into a particular view of the future 6.Blaming Others – avoiding responsibility

The First Core Skill Knowing Yourself

Who are you when no one else is around?

Key Areas of Self-Awareness Understanding your personality …helps you find situations in which you can thrive.

Key Areas of Self-Awareness Understanding your values …helps you set your priorities.

Key Areas of Self-Awareness Understanding your habits …helps you interact more effectively with others.

Key Areas of Self-Awareness Understanding your needs …helps you understand your behaviors and the behaviors of others.

Key Areas of Self-Awareness Understanding your emotions …allows you to gain better control over them.

Leadership Connection Self-awareness: Helps you identify your skill gaps Helps you identify your strengths and weaknesses Helps you develop your intuitive decision- making skills Reduces your stress Improves your motivation

Leadership Connection If you understand what makes you tick… then you have insight into what makes others tick.

The path to emotional intelligence begins with self-awareness!

Source for emotional intelligence material: Feldman, D.A The Handbook of Emotionally Intelligent Leadership. Falls Church, VA: Leadership Performance Solutions Press Feldman, D.A The Handbook of Emotionally Intelligent Leadership. Falls Church, VA: Leadership Performance Solutions Press Self-awareness material adapted from