Dr. Michelle Edmonds, RN, MSN, DNP Dean of Nursing, Allied Health, and Natural Science Southside Virginia Community College

 Define Emotional Intelligence  Define the four domains of Emotional Intelligence  Discuss the concept of amygdala hijacking  Discuss ways to increase Emotional Intelligence  Have fun and learn some things

 The ability to identify, assess, manage the emotions of one's self, of others, and of groupsability emotionsself groups  Emotional Intelligence is the convergence of three things: IQ, EQ, and Personality  Emotional Intelligence is the single best predictor of leadership success, personal success, and performance

 Performance at Work  Physical Health  Mental Health  Relationships

 Understanding that you are reacting  Understanding why you are reacting  Tools ◦ Deal with Stress ◦ Understand Stress Responses ◦ Discover Stress-Busting Techniques

 Anxious  Tearful  Can’t concentrate  Heart racing  Anger

 Being able to control emotions  Being able to realize that your amygdala is hijacked and control your reaction  If don’t understand your emotions, they will resurface  Shark Attack!!!!

 Recognizing symptoms  Controlling physiologic symptoms – deep breathing, meditating, sleep, count, etc.  Don’t be a victim – they have no ability to manage  Realize when you are stressed  Identify your stress response (agitation, freezing, etc.)  Discover good stress busting techniques

 Use humor and play to deal with challenges  These are natural things  Take hardships in stride  Simultaneously relax and energize yourself  Become more creative  Find enjoyable activities  Schedule play time

 Understand what is happening with those around you – are they happy, sad, anxious, etc.  Nonverbal communication  Has the person had his/her amygdala hijacked  What makes you cue in to another’s emotions  In order to be aware of others, you must have managed your own emotions

 Watch and Focus on the Other Person  Make Eye Contact  Listen  Ask  Step in Other’s Shoes  Seek Whole Picture  Catch the Mood in Room  Pay Attention to Non-Verbal Cues

 Use your understanding of your emotions and those around you to create a successful interaction  See benefit of connecting positively with others  Listen and be interested in others  Improves ability to hear and be heard  Create safe environment  Smooth over differences

 Only get mad on purpose  Acknowledge feelings of others  Be transparent  Build trust/be trustworthy  Be curious  Ask people to help you understand their side  Resist comebacks/rebuttal

 Stay focused in the present  Don’t hold grudges  View the situation as a way to resolve old conflicts and feelings  Choose your arguments  End conflicts that can’t be resolved  Agree to disagree…It is ok

 What problems do people encounter with communication at work or with students? Frustration/Irritation Worry/Nervousness Anger/Aggravation Dislike Disappointment/Unhappiness

 Why do people triangulate? Relieve Anxiety Feel Helpless in a Relationship  What would be problem with triangulating? Emotionally Exhausting Not Constructive  How can you prevent triangulation? Express Neutrality and Objectivity

Aristotle Anyone can become angry- that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way- that is not easy. Aristotle