Instructional Technologies and the Digital Library: Winning the Right Game at Indiana University Bradley C. Wheeler Assoc. Dean of Teaching & Learning Technologies Office of the Vice President for IT & CIO Indiana University Bloomington, Indiana Presented at IU Librarian’s Day, 17 May 2002

Three Founding Assertions: 1. Indiana University Librarians have an extraordinary opportunity to lead in the next generation of university information services. 2. There is widespread expectation that you will fail to do so in a timely manner. 3. Any perceived “failure to lead” will not be attributable to a lack of money, resources, passion, time, hard work, or good intent.

Winning the Right Game Rather… If libraries miss the opportunity it will be the result of passionate work aimed at winning the wrong game.

Forces Shaping the Next Generation 1. Course Management Systems go Enterprise 2. Portals become the norm 3. University services (library, registrar, etc.) become unbundled via Web Services We will overview each in turn…

1. Course Management Systems Trends 1.CMS becomes part of the 24x7 mission-critical enterprise system 2.Vendor Consolidation and shakeout mean that universities must establish a clear CMS strategy 3.Publishers (textbooks, lab manuals, etc.) are developing materials to plug into leading CMS

1. Course Management Systems Trends 4.CMS content is becoming wider and deeper  more professors, students  larger files, more content – need for Library skills 5. Distributed education via CMS continue to challenge our notions of “fair use,” “member of the community,” etc. These frame the future CMS challenge as one similar to that faced by libraries. Should universities invest in continued efforts to improve the CMS, i.e., optimize the CMS silo, or will the CMS become unbundled too? Continued

2. Evolution Towards Portals Library Registrar Course Mgmt Systems Schools & Depts 1.Silo’d Services www 2.e-Silos Multiple e-front doors 1. A functional orientation to services and inflexible IT led to creating service silos on campus. 2. The dawn of the WWW allowed service units to improve their offerings via creating a browser- based interface to their services. 3. Persistent authentication, navigation, and some integration have been achieved via e-facades or “integrated front-ends” to backend systems. 3. e-Facades “Insite”

2. University Portals  Persistent authentication, single sign- on  Personalization via choice, roles, membership  A place for my data (e.g., integrated calendar) rather than a path to data  Delegation (think Tivo™)  Early portal experiences of my.yahoo.com or set rising user expectations my.yahoo.comwww.yodlee.com If portals are to be more than a facade or links, then dynamic integration of unbundled, personalized university services are the essential next evolution.

An Example Problem  What is the shortest path for a professor to place a link to an EBSCO pdf journal article into a Course Management System? Hint: e-reserve systems miss the point  A recent history from Sloan Management Review and my S544 MBA course Optimized silos and personalized portals don’t address the real integration challenge across university services. Value is created as systems become more porous and accessible to other university systems/users – “unbundling.”

3. Web Services Unbundle Silos onestart.iu.edu Portal Authentication Personalization Data integration Delegation Unbundled Services LibraryRegistrarCMSSchools

Post-PC Future of Mobile Computing Portal Services connect to the Portal and the Portal connects to the evolving plethora of wireless, mobile computing devices headed to campus. Connecting each service is infeasible.

Action: Invest to Win the Right Game  Make library systems porous collections of unbundled services – require this of your vendors and custom systems  Accelerate the connection of these services to portals and other electronic front doors – other than the Library’s  Pump/push time- and user-specific data into personalized calendars ….. Lead!

Instructional Technologies and the Digital Library: Winning the Right Game Bradley C. Wheeler Assoc. Dean of Teaching & Learning Technologies Office of the Vice President for IT & CIO Indiana University Bloomington, Indiana Presented at IU Librarian’s Day, 17 May 2002