© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 PEOPLE & COLLABORATION HR VIEW Joe Freddoso Senior Director, Employee Commitment and Communications Cisco Systems, Human Resources

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 2 Agenda  A minute about Cisco Why Drive Collaboration  Driving Teamwork and collaboration Foundation Message Practice Measure Company Leader Individual Reward  Questions

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 3 Cisco Worldwide  2006 revenue: $28.5 B 90% Channel  50,000+ employees in 80 countries  Average years of service 5  40% Engineering/IT, 30% Sales, 30% all others  All connected to common Internet tools  Most are Cisco shareholders  2006 revenue: $28.5 B 90% Channel  50,000+ employees in 80 countries  Average years of service 5  40% Engineering/IT, 30% Sales, 30% all others  All connected to common Internet tools  Most are Cisco shareholders © 2005 Cisco Systems, Inc. All rights reserved. San Jose, CA Richardson, TX Research Triangle Park, NC Boxborough, MA Toronto, Ontario London, UK Milano, Italy Bangalore, India Tokyo, Japan North Sydney, NSW, Australia Singapore Winner All 9 Years! Shanghai, China

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 4 Why Collaborate?  Large enterprise Savings of $1.0 B dollars attributed to stopping duplication of effort Tools Equipment Innovation Common design  State Government Innovation Interagency coordination Better services  Camaraderie Retention Recruiting  Measure (Gartner) Benefits of a new idea (Track an idea through the process) Less wasted time in the action process

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 5 The Path to Teamwork & Collaboration Success FOUNDATION MESSAGE PRACTICE REWARD MEASURE

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 6 Foundation: Two Critical Elements for Collaboration Live Video/ TV Video on Demand Video Conferencing Web Conferencing Web Conferencing Audio Conferencing CultureTechnology Telepresence

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 7 The Message – Teamwork as a Core Value -Discussed and encouraged to employees and vendors at all levels -Using technology to communicate the message Same tools to collaborate reinforce message of collaboration Video on Demand (VODs) CEC (intranet) articles -Message backed by Practice

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 8 Messaging Collaboration on our Intranet Prominent Teamwork Story Devoted Website

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 9 The Practice of Teamwork Using technology to support a flexible work environment that fosters innovative collaboration resulting in productivity.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 10 Technology Enabling Collaboration DataVoiceVideo Cisco Collaboration Tools - Global Project Teams fully supported - Customer experience tailored to their needs - 24/7 access and updates to global information Mobile

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 11 Technology: Simplifying Sharing Enables 24/7 editing and tracking of documents from anywhere.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 12 Technology: Enabling Live Meetings Nearly all “live” meetings are also conducted virtually Allows 2- way interaction Wide use of VoD “Live,” or “when you when you want it”

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 13 Measuring Teamwork & Collaboration We measure teamwork & collaboration on three levels the company, the leader and the individual level. Cisco leverages technology to capture, evaluate and communicate the measurements of Teamwork & Collaboration. Each level measured has a unique tool to facilitate the process.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 14 The Company Level: Cisco Pulse Survey – Overall Purpose Cisco as a Place to Work Empowerment Job Satisfaction Career Development Survey supports Cisco’s employee engagement model, measuring key interactions that form employee perceptions 50 survey questions fit into 9 categories 9 categories of questions contribute to employees agreeing that Cisco is a place to work Teamwork & Cooperation Manager Workgroup Effort & Recognition Understanding the Business Honesty & Ethics Teamwork & Collaboration is one of nine focus areas for the survey

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 15 The Company Level: Cisco Pulse Survey – T&C Questions 3 out of 50 statements on the Pulse Survey focus on Teamwork & Collaboration at Cisco. Employees are asked whether they Disagree, Agree, Strongly Agree or Don’t Know. Questions 1.My work group cooperates with other work groups to achieve business objectives. 2.The people in my work group cooperate to get the job done. 3.Teamwork and Collaboration is common practice at Cisco.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 16 The Company Level: Cisco Pulse Survey – T&C Factors Considered Teamwork & Cooperation 83% Favorable Neutral Unfavorable Teamwork/Cooperation is common People cooperate to get the job done Group cooperates to achieve objectives Arrows indicate statistically higher or lower year over year; questions are summarized to fit the space +3 Cisco asks the employees to comment on their perspective of Teamwork & Collaboration. Above are some recent figures and one of the many ways we report on the data. Develop Action Plans based on specific survey feedback

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 17 The Leader Level: Evaluation Process Leadership Development utilizes and online tool to solicit feedback from the individual leader and others for a 360 evaluation

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 18 The Leader Level: Communicating Results to the Leader HR & the Leader’s Manager then communicate the results of the 360 evaluation. The results serve as a benchmark for future evaluations and can facilitate development discussions in a variety of areas including Teamwork & Collaboration.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 19 The Individual Level: The ePM process Step One: The Employee inputs self evaluation and accomplishments regarding Teamwork & Collaboration Step Two: Manager solicits general feedback from employee selected group – may ask specifically about T&C Step Three: Input from Employee & Others is evaluated by Manager and included in the Employee’s rating Step Four: Rating and evaluation input is shared with the Employee. Cisco has 98%+ participation in the ePM process.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 20 Rewarding Teamwork & Collaboration Rewarding excellent teamwork in two ways: Annually – consideration in the bonus Targeted at specific achievements

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 21 Specific Achievements: CEC contest for Best Collaboration As a company we survey employees to find the best Teams.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 22 Results of Effective Teamwork & Collaboration FOUNDATION MESSAGE PRACTICE REWARD MEASURE PRODUCTIVITY

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 23 Q and A

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 24