Enterprise Content Management At USG Midwest EMC 2 Documentum Users Group

2 About USG  United States Gypsum Company  Founded in 1902, Headquartered in Chicago, IL  46 Plants throughout US, Canada & Mexico  One of the Top 25 Places to Work in Chicago (Chicago Magazine)  Leader in Building Materials Industry

3 About USG  Popular USG brands  SHEETROCK®  DUROCK®  FIBEROCK®  USG CEILINGS™  Accounted for apx. 30% (9B Sq. Ft) of all wallboard sales in US in 2007.

4 ECM at USG  Enterprise Content Management (ECM) is a strategy that enables business users to control and manage content and data at the enterprise level.  Centralized Storage and Control  Security and Audit  Lifecycle and Workflow Management  Content Discovery  Event Messaging  Content Renditions

5 ECM Applications Portfolio Web Content Documents Digital Assets USG Corporate website Product brand digital assets Literature center Sales and marketing resources Bulletins management system Sharing content and data across multiple user group audience

6 ECM Projects Timeline Year ECM Applications Product Content Management Bulletins Management Sales & Marketing Resources Digital Assets usg.com bmsweb.usg.com litcenter.usg.com samrc.usg.com brandsite.usg.com Web sites build on the top of ECM system content

7 ECM Growth at USG  For the last 4 years with ECM in house we have:  Managed content increase from less than 4000 to more than objects  Increased ECM user base  Enabled better business collaboration  Establish a good record of successful ECM applications implementation

8 Technology in use  Content server  Web Applications  Web Publisher  Digital Assets Manager  Documentum Administrator  Content Transformation Services  Site Caching and Site Deployment Services EMC 2 Documentum Platform Implementation at USG

9 Challenges  Technology  Upgrade process and procedure  Highly distributed system  Content replication across separate docbases  Multi layer CTS application suite  Business  Scope control – frequently the users ask for more that they actually end up using  User training - from concept to process

10 Our success  Entirely redesigned USG.com  Web content creation and management by the business owner  Reusable content  Improved consistency in content  Implemented Bulletin Management System  Centralized repository  Business process automation  Document security  Implemented number of surrounding ECM applications  USG Literature Center  USG Sales and Marketing Resource Center  USG Brand Site

11 Questions Thank you, and welcome to USG! Contact info: Pavlin Panayotov Information Technology Lead USG Corporation