Progress Report on improvements to Building Control Customer service Nicola Gillott - Client Admin. Co-ordinator Andrew Taylor - Building Control Manager Sheffield City Council

Listening to the customer Service changes Easier approval process Links between Planning and Building Control What we will cover

Opportunity to take a step back Understand performance from a customer perspective Improve perception of the service Improve service to customers Identify efficiencies - remove any waste and bureaucracy Understand links between Planning and Building Control Reminder of the customer review

 Approval  Professionalism/expertise  Want a single point of contact/build a relationship  No surprises  Helpful  Timescales/be flexible  Resolutions not problems  To be complimentary What mattered to the Customer?

Customer focus Problem solving; flexible; clear and informed advice 1-2-1relationships Plans and Sites a single team Continuous learning Enhanced Services – We do more than Building Control Contract Demolition Service Air pressure testing; SAP; EPC; SBEM; Code For Sustainable Homes; Acoustic Testing; Warranties Approval time improvements 12 days average and improving (10 average days this month) Service Changes

Supporting Partners Working inside and outside Sheffield Supporting their business LABC Awards Same day inspections Front-end Approvals and Completion Certificates Web improvements Service Changes continued….

Application deposit and Approvals Online – 40% to New Developments BC E Forms Telephone applications The Approval Process - Making it easier

Refreshed Web site

LABC South Yorkshire & Humber Awards 2013 Go to:

LABC South Yorkshire & Humber Awards 2013 Nominate your Project online

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Planning and Building Control In a sample of 100 planning applications, 50% of those applications would follow on to need Building Regulation consent We can be there if you need us We want to be involved We can add value

Planning and Building Control - An example Development Team Approach Extension for a New Heavy Forge Early engagement with all parties Visit to site Preliminary comments and problems resolved Client sees benefits and is leading on management of project LABC engaged

Any questions? Are we delivering? Contact: Andrew Taylor Building Control Manager Sheffield City Council