JOBCENTRE PLUS Jackie O’Meara Claire Smalley

Jobcentre Plus - Who are we ? The largest player in the UK Labour Market with 39% market share high street offices Europe’s leading recruitment site – 1.2 million hits every week 350,000 employers used us last year, they can’t all be wrong. Handle 12,600 new jobs every day.

Who are our customers ? Our customers fall into 2 categories: People of working age who are looking for work and/or claiming benefit Employers We aim to provide a high quality service to all our customers

MODERNISATION PROGRAMME Single National Database Touch Screen Technology Regional Contact Centres Web Site Jobseeker Direct Additional Services

SINGLE NATIONAL DATABASE This gives potential applicants the opportunity to access vacancies any where in the country Removes the need to contact other areas to check vacancies

TOUCH SCREEN TECHNOLOGY Kiosks available in all offices Also sited in other places such as shopping centres and community centres. Facility available to search both locally and nationally Third Party job bank

REGIONAL CONTACT CENTRES Single national phone line for vacancy notification Opening hours8am – 8pmMonday – Friday 10am – 4pmSaturday Fax or 24/7 Apply Direct Employer Direct on line

WEB SITE Access to Europe’s largest on-line Job Bank 500,000 vacancies 1.2 million hits a week Most UK hit Government website Jobseekers can access your vacancy 24 hours a day

JOBSEEKER DIRECT Telephone matching service Opening hours9am – 6pmMonday – Friday 9am – 1pmSaturday Price of a local call Vacancies accessed via internet or touch screen (job points)

ADDITIONAL SERVICES Issue of application forms Manning recruitment lines Pre screening Interview facilities Open days Pre employment training

Why is the NHS an important customer ? No Employers, No Vacancies, No Jobs NHS is the third largest employer in the world The employ over 1.3 million people Work is good for you

Contact Details Jackie O’Meara Claire Smalley