Independent Living Helpline. History of Organisation & Line Formed in 2012 via unification of three charities Line created by NCIL and originally funded.

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Presentation transcript:

Independent Living Helpline

History of Organisation & Line Formed in 2012 via unification of three charities Line created by NCIL and originally funded by Department of Health

Why the line is delivered Empowerment Meet identified needs Move away from institutions Address concerns over cuts Reach disabled people in rural areas

What we advise on Becoming commissioner of own life Getting a person centred assessment Recruiting a Personal Assistant Tailoring and managing care support Finding advocacy services How to make a complaint

Why people contact us

For whom is line delivered Line gives free advice to: All disabled people Self funders, families/PAs/carers of disabled people/children DR UK individual & organisational members Advisors, advocates, brokers, care workers and co-ordinators from local councils

How support is delivered Disability Rights UK website holds 30 factsheets on Independent Living UPDATES newsletter Disability Rights Handbook Telephone / service

How support is delivered

Statistics & Feedback 146,053 factsheet downloads this year to date DRH sells >15,000 copies per annum 800 enquiries by telephone and per annum “I am thankful that DR UK exist, thank you for the kind support and good advice” “when faced with this scenario it is extremely reassuring to receive such professional advice” “you have given me confidence in pursuing social care support”

Case Study John & Mark, young friends Similar shared interests Parents wanted to explore meeting shared needs & value for money We recommended pooled budgets peer support arrangement Now empowered to make own choices

How engage with other DR UK teams Policy – examples to support; trends to direct Fundraising – support bids with statistics, examples etc Training – help tailor training to different audiences

ANY QUESTIONS?

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