Older Persons Wellbeing Service

Background New Service is designed to assist older people to maintain their independence within their communities - giving greater choices and control - Preventing loss of home or leading to institutional forms of care Service will be delivered around a hub and spoke model in 5 locality areasJoint venture with the council to provide an in reach service for housing related supportService will engage with hard to reach older people e.g. BME

Aims/Objectives Maximise number of people supported to participate in social activities Promote Healthy & Active Lifestyles Increase the number of people supported across the city Work alongside external agencies - Joint Partnership working Reduce the number of people entering institutionalised care

Eligibility Criteria Aged 65 and over Must live in the City of Sunderland – All tenure eligible Must have a support need to: Develop a stable lifestyle Access other appropriate services Access health services Live safely & securely Become socially included with friends/family and/or their local community Must have a support need to: Develop a stable lifestyle Access other appropriate services Access health services Live safely & securely Become socially included with friends/family and/or their local community Be willing to work with staff on an outcome based plan that defines future aspirations

Gentoo Customers – Identified as never having received a support service Figures – 5 Areas - Gentoo Customers Identified As Never Having Received A Support Service.

Gentoo Customer Findings Since 1 st Oct 2012 We have: Actively identified 3875 potential customers Contacted 2662 of those potential customers Recorded a 28% acceptance rate of a wellbeing service Examples Of Outcome Feedback From Customers Who Received The Service: Felt safer – 23 Improved ability to manage unassisted – 22 Improved independence - 8 Prevented future falls – 6 Better off financially – 5 Increased social contact - 2 We have: Actively identified 3875 potential customers Contacted 2662 of those potential customers Recorded a 28% acceptance rate of a wellbeing service Examples Of Outcome Feedback From Customers Who Received The Service: Felt safer – 23 Improved ability to manage unassisted – 22 Improved independence - 8 Prevented future falls – 6 Better off financially – 5 Increased social contact - 2

Examples Of Referrals Made Adult Services Bathing Assessments – 315 Telecare – 169 Major Adaptations Adult Services Bathing Assessments – 315 Telecare – 169 Major Adaptations Other Partners Sunderland Carers Centre – 5 Ficus – Benefit Advice – 156 Age UK – Befriending, Social Opportunities – 42 Health – Falls Prevention, CPN, G.P – 27 Other Partners Sunderland Carers Centre – 5 Ficus – Benefit Advice – 156 Age UK – Befriending, Social Opportunities – 42 Health – Falls Prevention, CPN, G.P – 27 Gentoo Minor Adaptations – Grab Rails – 516 Gardening/Decorating Service- 21 Volunteering/Befriending – 15 Safeguarding - 2 Gentoo Minor Adaptations – Grab Rails – 516 Gardening/Decorating Service- 21 Volunteering/Befriending – 15 Safeguarding - 2

How to Contact Us If you require more information or feel you would benefit from this service: Gentoo Living Akeler House, 1 Emperor Way, Doxford International Business Park, Sunderland, SR3 3XR Telephone: Or visit If you require more information or feel you would benefit from this service: Gentoo Living Akeler House, 1 Emperor Way, Doxford International Business Park, Sunderland, SR3 3XR Telephone: Or visit