Interpersonal Communication 1. Introduction Interpersonal Communication is central to our effectiveness and our everyday lives. Interpersonal communication.

Slides:

Advertisements

Similar presentations

Unit 5 Music Using language.

Advertisements

Introducing yourself and Others

Tips for Better Intercultural Communication Kenji Kitao.

Conflict Management Dr. Monika Renard Associate Professor, Management College of Business.

Communication. WHAT IS COMMUNICATION ?  C OMMUNICATION is an exchange of ideas, feelings or meaning between two or more persons.

1 Florida 4-H Leadership Series Communications The activities in this lesson are taken from Unlock Your Leadership Potential, Leader’s Guide, Florida 4-H.

Interpersonal Communication

Communicate and Work Effectively in Health. Communication What is communication? What is communication? Communication is the process of transferring information.

Foundations of Team Leadership 6b-1 Foundations of Team Leadership Active Listening One advantage of talking to yourself is that you know that at least.

Writing Letters.

Communication skills Communication Skills.

Arrange our chairs in a circle. I will give the first person a statement. You must whisper the statement as best you can to your neighbor. You may NOT.

Listening Chapter Five. After completing this chapter, you will be able to define listening and effective listening explain the steps in the listening.

Basic Counselling Skills

Module 6 Self Care: Effective communication

MENTSCHEN TRAINING ACTIVE LISTENING JUNE 7, 2012 PAUL DAVIDSON, PHD V.P. OF TRAINING, NEW ENGLAND REGION.

Communication Skills with Friends & Family

Lecture 7: Conversation and Conflict Introduction to Communication.

Listening Module Seventeen Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin.

RELATIONSHIPS. What is important in a relationship?  Communication – the process of sharing information, thoughts, or feelings.  How do we communicate?

Welcome! Living the Golden Rule; Providing Excellent “CUSTO-HUMAN” SERVICE.

Chapter 1 Communication Overview Introduction to Communications Applications.

Active Listening Listening carefully to what the speaker is saying, without judgment or evaluation. Listening to both the content of the message as well.

Aim: How can we analyze different types of communication?

Different settings for communication

5 STEPS …COMMUNICATION Communication Skills. 5 STEPS …COMMUNICATION “We cannot solve our problems with the same thinking we used when we created them”

Bell Ringer  List the problems of yesterday’s SIMON SAYS game!  2 nd list some emotions that you felt as the game unfolded and as problems persisted.

Communicating by Telephone Chapter 5

Ms. AlmondSeptember 3 rd 2013 Teen Living Question of the Day Did you run into any roadblocks this weekend? And if so how did you get over them?

NTAC/NCDB Parent Workshop On Effective Listening.

Chatting – Group Work Form a group of 3 to 4 people and discuss: » What you did on the weekend. » What you did last night for homework. » What upcoming.

Hosted by Mrs. Cockrell Choice1Choice 2Choice 3Choice

Interpersonal Communication. Introduction Interpersonal communications means "showing appropriate ways to exchange your ideas and needs."

Communication Skills. Skills that help a person share thoughts, feelings and information with others. There are several different ways to communicate.

Interpersonal relations as a health professional

Personal BehaviorLesson 3, Chapter 21 Behaving Positively.

How to improve effective listening skills?

Communicating Effectively (1:46) Click here to launch video Click here to download print activity.

Communication Jargon. jargon jargon: A special language of a particular activity or group.

The Communication Process WHAT IS COMMUNICATION?.

 Sender: ENCODE the message.  Receiver: DECODE the message.  Feedback: Response to communication that shows whether the message is understood.

Communications in Customer Service. Communication: The process in which information, ideas, and understanding are shared between two (or more) people.

Therapeutic Communication Interactive Reasoning. C OMMUNICATION IN G ENERAL.

SPU Staff Training Sripatum Institute of Languages and Cultures Lesson 4 – Making Offers and Requests.

The Role of the Volunteer HOSPICE PALLIATIVE CARE.

Effective Communication Skills. I Statements Used to express thoughts and feelings without blame or judgment.  State the feeling and the problem behavior.

9/16/15 Do Now: -Put desks in groups of 5 -Take out your interview assignment Homework: -Supplies (Due 9/17) -Signup for TurnItIn (Due 9/17) -Bring your.

Mixed Messages. Words say one thing but body language/intonation says another: Ex: saying you are sorry while grinning Ex: WRITE YOUR OWN HERE.

If the person you are talking to doesn’t appear to be listening, be patient. It may be that he has a small piece of fluff in his ear. Pooh’s Little Instruction.

Customer Service: A Practical Approach, 5th ed. By Elaine K. Harris

Building Healthy Relationships through Communications.

CHAPTER 9 ANNISA FAIZAH( ) RAHAJENG H. RARAS( ) ANA CLARISTI( ) DAMARINA( ) ASKING AND EXPLAINING.

Communication Developing Interpersonal skills!. What are the Most Important principles of good interpersonal communication ? Dennis Rivers, M.A identifies.

Begin your Self-Inventory while you are waiting; it is located in your student handbook under this titled section. Active Listening.

Active Listening. Opinion vs Argument An opinion is 'an unsupported personal judgment.’An opinion is 'an unsupported personal judgment.’ An argument 'is.

Communication Getting Along With Others Write a paragraph entitled “The Secret to Good Relationships” and describe the qualities and skills needed to get.

Customer Service for School Bus Drivers

Communication Skills – Unit 304. Learning Objectives By the end of the end of the session you will 1. Identify and demonstrate effective verbal and non-

Practicing Communication Skills In this lesson, you will Learn About… How body language can help you communicate. Why “I” statements are more effective.

Module 4: Supporting Bereavement. Supportive Listening Listening is an important part of supporting someone who is bereaved. The next 2 slides are designed.

Verbal listening: Listening.

Interpersonal Communication 1. Introduction Interpersonal Communication is central to our effectiveness and our everyday lives. Interpersonal communication.

Business English An Introduction. What do you think is the most important aspect of business English?

Therapeutic Communication

Ch. 7 Speaking Informally

Healthy Relationships

Non-verbal communication /active listening

Communicating Effectively

Communicating Effectively

Presentation transcript:

Interpersonal Communication 1

Introduction Interpersonal Communication is central to our effectiveness and our everyday lives. Interpersonal communication is an on going process by which people exchange information, feelings and meaning through verbal and non-verbal messages 2

Meeting People. Who am I? ‘I am not what I think I am. I am not what you think I am. I am what I think you think I am.’ Greetings and Introductions. 3

Breaking the Ice…. Formal vs Informal Introducing yourself Introducing others: –Say the name of the person of authority or importance, higher ranking, older, new, client, woman FIRST –Say each person’s name ONCE –Add a little information 4

Breaking the Ice Self Introduction Statement then Question Kinds of Questions? Self Disclosure Help 5

Good Listener/Observer Read Body Language Listen Well…Empathise 6

Active Listening Basic Acknowledgments Attentive Silence Questions Paraphrasing Mirroring feelings and reflecting meanings Summative Reflections 7

BE NON-JUDGEMENTAL Let go of stereotypes and any preconceived ideas you may have about the people you are communicating with. 8

BE ENCOURAGING Give Specific Praise Give Constructive Feedback 9

MIND YOUR LANGUAGE Slang: “You’re my main man”, “creep”, Foul language Jargon: “SOP”, “ORD” Pretentious language Sexist language Statements of disagreement that are rudely expressed References to someone’s race, class, ethnic background, or disability 10

EXPRESS POLITENESS Include Third Party in Conversation Request/Suggest Politely: Would you mind waiting……? Show Speaker’s Involvement: “Could we” 11

Saying YES Saying ‘Yes’ to a request: Yes, certainly! Saying ‘Yes’ to an offer or invitation: “Thank you very much; I’d love to come.” “Thank you very much; I’d love to have it.” “Yes, thank you, it’s nice of you to think of me.” “Yes, thank you. I’m looking forward to it.” 12

Saying NO politely “I’m sorry but…” “Unfortunately…” “Sorry, I can’t oblige you …” “I can understand your feelings about this matter but…” “I appreciate your reasons for … but …” 13