COM110 Elements of Human Communication Jim Friscia /

Week 5 Nonverbal Communication Midterm Exam

Goals Use nonverbal messages to communicate in a variety of ways Use appropriate and effective types of nonverbal communication Communicate appropriately based on gender and culture

C op yr ig ht © 20 11, 20 08, P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Nonverbal communication conveys more meaning than verbal communication. Liars avoid eye contact. Studying nonverbal communication will enable you to detect lying. Unlike verbal communication, nonverbal communication is universal throughout the world. When verbal and nonverbal messages contradict each other, it’s wise to believe the nonverbal. Which of the following statements do you think are true?

Why is it important to understand nonverbal communication?

How are nonverbal messages used with verbal messages?

C op yr ig ht © 20 11, 20 08, P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Nonverbal Channels Body Movements Emblems Illustrators Affect displays Regulators Adaptors

C op yr ig ht © 20 11, 20 08, P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. “OK” sign Emblem Hands far apart when talking of something large Illustrator Expressions of happiness Affect display Hand signaling “slow down” Regulator Scratching your head Adaptor What are some other examples?

What do we communicate through our faces?

AngerFearSurprise SadnessJoyDisgust

What do we communicate through our eyes?

How does body appearance affect communication?

What are the four spatial zones? What types of communication take place in each?

Intimate space: 0 – 18 inches Personal space: 18”– 4 feet Social space: 4’ – 12’ Public space: 12’ and beyond

C op yr ig ht © 20 11, 20 08, P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Skill Development Experience: Sitting at a Company Meeting

What are the three interaction territories? Primary--Secondary--Public

C op yr ig ht © 20 11, 20 08, P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Territoriality Central markers: reserves a space Boundary markers: sets space between your space and others’ Earmarkers: identifies one’s possessions

What is artifactual communication?

How do we use touch to communicate?

What are the functions of paralanguage and silence?

What is chronemics? What is your own orientation toward time?

C op yr ig ht © 20 11, 20 08, P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Chronemics Time orientation Monochronic time orientation Polychronic time orientation Social clock

How does culture affect how we interpret nonverbal communication?

Culture, Gender, and Nonverbal Communication Gestures Facial expression and eye movements Colors Touch Paralanguage and silence Time

C op yr ig ht © 20 11, 20 08, P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Decoding Nonverbal Messages Be tentative Be mindful of judgments Consider all message channels Be aware that you could be wrong Consider cultural conditions

C op yr ig ht © 20 11, 20 08, P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Encoding Nonverbal Messages Keep verbal and nonverbal messages consistent Monitor your own nonverbal messages Avoid extremes and monotony Consider the situation