Listening Skills COS 4860. Listening Skills Objectives Demonstrate listening to understand the speaker. Recognize & demonstrate good attending. Recognize.

Slides:

Advertisements

Similar presentations

Sending & Receiving Messages

Advertisements

The following are ten ways to harness the power of active-listening: Concentrate on what the speaker has to say. Listen for content and emotion to understand.

Communication Skills.

+ What is Communication?. + Communication: sending or receiving messages 3 Parts: 1)Sender 2)Message 3)Receiver.

Tool #9: Active Listening Employee Success Toolkit Copyright Harriet Meyerson

Red Apple Inc Communication Skills Narrator led session..

ACTIVE Listening Becoming an Active Listener Presented by: Hillary Harding OIWC Development Director.

Whitmore/Stevenson: Strategies for Engineering Communication 1 of 11 Listening Skills  School teaches us to read, write, and speak, but rarely focuses.

1 Professional Communications Communication Process: Nonverbal Strategies & The Listening Process Copyright © Texas Education Agency, All rights.

PRESENTED FOR: Southern State Community College North Coast Polytechnic Institute Strategies for Prevention …rather than Reaction Conflict Resolution;

Hone Your Communication Skills

Verbal & Non-Verbal Communication Active & Passive Listening

Arrange our chairs in a circle. I will give the first person a statement. You must whisper the statement as best you can to your neighbor. You may NOT.

COMMUNICATION SKILLS. A process through which two or more people exchange information.

Listening Skills Study Skills for Computing and Multimedia.

S OUM B UDDY A CTIVE L ISTENING Darlene Grant CD Jennifer King PCMO Linnea Trageser PCMO.

EFFECTIVE COMMUNICATION

WHAT ARE ‘ESSENTIAL QUESTIONS’???? The main questions each class lesson aims to answer by the end of the class. They are the important themes or key points.

The Communication Process

EFFECTIVE LISTENING SKILLS

Obj.1.03 Practice interpersonal skills Ms. Jessica Edwards, M.A.Ed.

Basic Counselling Skills

Interpersonal communication skills Leadership skills Interpersonal communication skills.

Warm-Up List as many ways that you can think of that people communicate with each other. Circle the three that you do most. Think back 5 years. Were these.

Effective Communication

Listening Module Seventeen Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin.

Listening Skills Listening is a great skill. It builds trust and encourages problem solving but it takes practice. It’s more complicated.

Warm Up How important do you consider effective communication skills? Write a brief paragraph about the importance of effective communication skills.

RELATIONSHIPS. What is important in a relationship?  Communication – the process of sharing information, thoughts, or feelings.  How do we communicate?

The Art Of Listening Take out a sheet of paper and write a paragraph about what you think the difference is between hearing and listening.

Prepared by Thuy Tran, Sep 2012 Communication skill.

 Make a list of different ways people communicate.

A prescription for understanding Don’t be a dodie bird.

Active Listening Listening carefully to what the speaker is saying, without judgment or evaluation. Listening to both the content of the message as well.

Can you think of a few examples? Greeting – We establish who we are and introduce ourselves on first and subsequent meetings. Satisfying needs- In order.

5 STEPS …COMMUNICATION Communication Skills. 5 STEPS …COMMUNICATION “We cannot solve our problems with the same thinking we used when we created them”

Listening Strategies for Tutoring. Listening Students spend 20% of all school related hours just listening. If television watching and just half of the.

Speaking, Writing, and Listening Skills

Chatting – Group Work Form a group of 3 to 4 people and discuss: » What you did on the weekend. » What you did last night for homework. » What upcoming.

“Do NOW” “Do NOW” What is the Definition of Peer Pressure? What is the Definition of Peer Pressure? What is the difference between Direct and Indirect.

The cornerstone to all good relationships

Module 1 Setting the stage for Hospitality for Hospitality Where we have learned about service and hospitality ? Principles of hospitality The 3 elements.

Communication. What is Communication? The process of exchanging information, ideas, and feelings between a sender and a receiver.

COMMUNICATING EFFECTIVELY. TWO ESSENTIAL ELEMENTS FOR POSITIVE RELATIONSHIPS 1. SHOWING RESPECT 2. RECIPROCAL RELATIONSHIPS.

Good Communication skills are very important. Each of us should have the ability to send messages which accurately represents represent our ideas, beliefs,

Fall “I” messages A way to express your feelings A way to communicate to others without putting them on the defensive. Turn the following statements.

Professional Conversations for Difficult Situations Active Listening Tools for Effective Communication Heidi Ricci.

WVASFAA 1. Counseling Strategies MARK A NEW TRAIL ~ LEARN TO BE A BETTER LISTENER AND EXPLAINER WVASFAA 2.

People use many different ways to communicate their feelings. Writing a note Facial expressions Communication is critical to healthy relationships. Communicating.

Effective Communication Skills. I Statements Used to express thoughts and feelings without blame or judgment.  State the feeling and the problem behavior.

Finding the Real Story…. Listening with a Counselor’s Ear.

9/16/15 Do Now: -Put desks in groups of 5 -Take out your interview assignment Homework: -Supplies (Due 9/17) -Signup for TurnItIn (Due 9/17) -Bring your.

COMMUNICATION The process of sending and receiving messages between people.

Active Listening Skills. Show that you are listening to the person and are interested in their point of view. Active listening includes; Attending Questioning.

Skills For Effective Communication

Begin your Self-Inventory while you are waiting; it is located in your student handbook under this titled section. Active Listening.

Active Listening. Opinion vs Argument An opinion is 'an unsupported personal judgment.’An opinion is 'an unsupported personal judgment.’ An argument 'is.

Elements of Communication How do you communicate with your friends, family, teachers, and co-workers?

Module 4: Supporting Bereavement. Supportive Listening Listening is an important part of supporting someone who is bereaved. The next 2 slides are designed.

Verbal listening: Listening.

Listening Module Seventeen Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin.

Types of Communication

EFFECTIVE LISTENING SKILLS

Listening Skills for the Hard of Hearing

Types of Communication

Listening Skills for the Hard of Hearing

Nine Steps to Better Listening

Other Clarification Skills

Active Listening.

Listening Skills

Presentation transcript:

Listening Skills COS 4860

Listening Skills Objectives Demonstrate listening to understand the speaker. Recognize & demonstrate good attending. Recognize & demonstrate reflection. Recognize how metacommunication can improve understanding by clarifying incongruent communication.

Listening to Understand Listening is more than just hearing what another person has said. Effective listening involves working to truly understand the other’s situation, concern, or point of view. There are three types of listening: persuasive, directive, & attentive; each with a different purpose.

Types of Listening Persuasive – listening only to find an opening to take control of the conversation (ie, TV reporter). Directive – listening to clarify the issues & decide how to lead the conversation in a desired direction (ie, sales person). Attentive – listening to learn about the other’s perspective & develop intimacy (ie, friend).

Attending Attentive listening involves letting go of your own agenda, & tuning in to the other person with your full attention. It also involves letting the other person see that you are attentive—that is, physically demonstrating your interest & attention through your posture, facial expression, body language, & response.

Physical Attending Face the person you are listening to. Maintain an “open” posture. Maintain a moderate amount of eye contact, neither staring or looking away. Let the speaker know you are listening through occasional nods or “mmm hmm” sounds.

Reflection Good listening is a very active process. The primary means by which we verify our understanding of what was said is reflection, or a brief paraphrasing of what we heard. This gives the speaker the opportunity to then correct any misperceptions, & to expand on their topic, secure in the knowledge that the listener understands what they are saying.

What if you don’t understand? Sometimes a speaker sends confusing, or incongruent messages. For instance, they may be expressing warm feelings, while their facial expression appears angry. The listener can help unscramble the message through something called metacommunication, or communicating about the communication.

Listening Actively The active listener: 1.Lets go of their own agenda, & listens to understand. 2.Attends physically, through their posture, expressions, & response. 3.Reflects back what they have heard periodically, to check their understanding. 4.Uses metacommunication to clarify incongruent communications.