How to Supervise People Discussion Session # 39

PEOPLE AND RELATIONSHIPS 1.They develop high morale and enthusiasm among their employees. 2.They know and understand objectives. 3.They keep all team members informed. 4.They know and enforce all company policies and regulations.

PEOPLE AND RELATIONSHIPS 5.They assign work, overtime, discipline, and reward on an impartial basis. 6.They welcome suggestions.

Leadership Problems 1.Poor delegation. 2.Want to be “buddies” with their people. 3.Wrong use of authority. 4.Poor role models.

Keys to Leadership  Exciting vision.  Build self-confidence.  Support your people.  Hire the right people.  Set high standards.  Establish expectations.

Keys to Leadership  Make job satisfying and enjoyable.  Provide feedback.  Let employees participate.

TEAMWORK  Common goal.  Mutual trust.  Understand and accept the system.

To build a team  Be fair and reasonable.  Understand employees’ point of view.  Gain acceptance as a leader.  Let people have a say in decision making.

DEALING WITH CONFLICT  Dominating and Forceful

Dominating and Forceful  In an emergency  When unpopular steps are needed.  On vital issues.

DEALING WITH CONFLICT  Dominating and Forceful  Give in and Be Accommodating

Give in and be accommodating  When you’re wrong and someone else has a better way.  When issues are more important to others.  To minimize loss when you’re out-matched.  To let someone do something wrong to learn from their mistakes.

DEALING WITH CONFLICT  Dominating and Forceful  Give in and Be Accommodating  Compromise

Compromise  When opponent has equal power.  Temporary solutions to complex problems.

DEALING WITH CONFLICT  Dominating and Forceful  Give in and Be Accommodating  Compromise  Postpone

Postpone  When an issue is trivial.  No chance of things going your way.

DEALING WITH CONFLICT  Dominating and Forceful  Give in and Be Accommodating  Compromise  Postpone  Work Together

Work Together  When the issue is vital to everyone.  When real progress can be made.  When feelings have been bruised.

Dealing with Complaints  Complainers are doing you a favor.  Complaints give you a better sense of your people.  Complainers need to vent their frustration.

MAKING AN IMPACT  Cost Control  Methods Improvement

Ways to cut costs  Give incentives for cost cutting.  Set specific goals.  Try various approaches.  Increase production with the same or fewer resources.  Streamline work flow.  Reduce waste.  Invest in employee training.

Ways to improve Methods 1.Decide what needs to be improved. 2.Analyze and question everything. 3.Develop better methods. 4.Get approval for needed changes. 5.Get employee support.

Set Objectives  Specific and measurable.  Include those responsible.  Make them challenging.  Review and update periodically.  Rank them.

Decisiveness 1.Define the problem. 2.Identify your options. 3.Gather the facts. 4.Evaluate the options. 5.Make a decision.

What to avoid in Decision-Making  Don’t decide alone.  Don’t make every decision a major decision.  Don’t be reluctant to admit mistakes.  Don’t waste your time worrying about a bad decision.

Sources of Visibility/Authority  Central role in the organization.  Specific skills or talent.  Information and expertise.  Capitalizing on the unexpected.  Resources.

How to get “clout”  Build a base of support.  Associate with influential people.  Build your image. Appropriate attire Effective communication style  Become an expert in your area.

DEALING WITH CHANGE People have a hard time dealing with change because:  Self-interest.  Misunderstanding and lack of trust.  Different perspectives.

How to deal with these concerns:  Provide information about the change.  Allow those affected to have input.  Make the change as comfortable as possible.  Negotiate so people feel compensated.  Announce and enforce the change with certainty and firmness.

RUNNING EFFICIENT MEETINGS  Are meetings really necessary?  Decide who should attend.  Send out an agenda.  Start on time.

HANDLING STRESS  Improve working conditions.  Don’t overload your people.  Give them breaks.  Don’t bog them down with red tape.  Give them emotional support.

REWARDING YOUR EMPLOYEES  Praise your employees.  Promote them.  Pay them more.

Support your people in other ways:  Give variety of jobs.  Freedom to do part of it their way.  Work on an entire job.  Talk to clients.  Provide training.  Give people say in schedule.

Criticizing performance  Criticize at the right place and time.  Plan what you’ll say.  Imagine employee’s viewpoint.  Get to the point.  Ask if person understands.  Look ahead and learn.

Evaluation Questions Use: A.Strongly agree B.Agree C.Disagree D.Strongly disagree E.Don’t know 1.I found the presentation of material easy to understand. 2.This Advantage session increased my knowledge on the subject presented. 3.I will be able to use some of the information from this Advantage session in the future. 4.The presenter was well prepared for this Advantage session. 5.This presentation should be repeated in future semesters.