Bombardier Special Event The Olympic Line – Vancouver’s 2010 Streetcar APTA 2010 AdWheel Awards Entry

© Bombardier Inc. or its subsidiaries. All rights reserved. 2 The Olympic Line – Vancouver’s 2010 Streetcar Synopsis of the Special Event  Sponsorship of the Olympic Line – Vancouver’s 2010 Streetcar –As an industry leader in sustainable rail mobility, Bombardier Transportation provided two BOMBARDIER* FLEXITY* streetcars for the Olympic Line – Vancouver’s 2010 Streetcar. The upgraded infrastructure was provided by Bombardier’s co-sponsor, the City of Vancouver. –For this Special Event, Bombardier introduced the first 100% low-floor streetcar in North America to raise awareness and increase visibility of an alternative mode of rail transit that can be easily and economically integrated into a city’s transportation network. The FLEXITY streetcars carried over 550,000 riders during the 60-day period. –Bombardier operated and maintained the two streetcars for the 60-day demonstration period, from January 21 to March 21, Free service was provided 18 hours a day, 7 days a week prior to, during, and following the Vancouver 2010 Olympic and Paralympic Games. –The Special Event involved a comprehensive communication program using various online and print tools, as well as the engagement of media outlets. –The Olympic Line project won a Sustainability Star from the Vancouver Organizing Committee (VANOC) for the 2010 Olympic and Paralympic Winter Games, which acknowledged a product, service or initiative that represented a new solution to local and global sustainability challenges. –The project also received the Canadian Urban Transit Association’s National Transit Corporate Recognition Award for 2010 for Exceptional Performance and Outstanding Achievement. * Trademarks of Bombardier Inc. or its subsidiaries.

© Bombardier Inc. or its subsidiaries. All rights reserved. 3 The Olympic Line – Vancouver’s 2010 Streetcar Special Event 1.Electronic Media –Vancouver’s 2010 Streetcar video –Special events (videos and photos) –Website –Twitter –YouTube –Electronic newsletters 2.Promotion –Press releases –Roadshow presentation –Streetcar wrap –Project visitors –Promotional items 3. Events –Examples of special events 4. Print Collateral –The Olympic Line - Vancouver’s 2010 Streetcar data sheet –Specially-designed folder An integrated promotional initiative with various elements

© Bombardier Inc. or its subsidiaries. All rights reserved. 4 1.Electronic Media Project videos and photos  Video showing highlights of the streetcars’ journey and special events during the 2010 Winter Games –Six minutes –NB: A DVD of the video has been sent to APTA.  A chronicle of the streetcars’ journey and all special events depicted through video sequences and photos available for download on the special events section of the Bombardier website –On December 9, 2009, the day of the arrival of the streetcars in Vancouver, there were over 3,000 visitors to the Special Events section of the Bombardier website.

© Bombardier Inc. or its subsidiaries. All rights reserved. 5 1.Electronic Media Vancouver’s 2010 Streetcar Website  A comprehensive website dedicated to the Olympic Line – Vancouver’s 2010 Streetcar  At –Featuring Multimedia and News sections –The website attracted visitors from over 100 countries

© Bombardier Inc. or its subsidiaries. All rights reserved. 6 1.Electronic Media Twitter  Twitter 2010Streetcar –Followers included media outlets, transit agencies, engineering firms, and bloggers. From November 2009 to March 2010, there were approximately 700 tweets that mentioned the Olympic Line and the Vancouver Streetcar.

© Bombardier Inc. or its subsidiaries. All rights reserved. 7 1.Electronic Media YouTube  YouTube –Three Bombardier-produced videos were posted on YouTube. The project generated much interest and as of March 31, 2010, 54 additional videos of the project were produced and posted on YouTube by others.

© Bombardier Inc. or its subsidiaries. All rights reserved. 8 1.Electronic Media Newsletters  Electronic newsletters –The latest news and events of the Olympic Line – Vancouver’s 2010 Streetcar were incorporated in quarterly newsletters and issued electronically to hundreds of stakeholders.

© Bombardier Inc. or its subsidiaries. All rights reserved. 9 2.Promotion Press releases  Press releases  To raise awareness and to keep the public informed on the status of the demonstration project, Bombardier issued five press releases coinciding with major events between September 30, 2008 and March 13, 2010.

© Bombardier Inc. or its subsidiaries. All rights reserved Promotion Roadshow presentation  Roadshow presentation  Bombardier produced a presentation to explain the demonstration project to key stakeholders, which was delivered throughout 2009 at key events in the Greater Vancouver region.  On January 23, 2010 this presentation was delivered to approximately 60 members of the APTA Streetcar and Heritage Subcommittee during a visit to Vancouver. The visit also included a tour of the Olympic Line.

© Bombardier Inc. or its subsidiaries. All rights reserved Promotion Streetcar branding and tours of the Olympic Line  Streetcar wrap –To promote the sustainability of rail transit, both streetcars were wrapped with the Bombardier “The Climate is Right for Trains” slogan to align with Bombardier’s initiatives of developing sustainable mobility and environmentally-friendly rail technologies.  Project visitors –In October 2009, Bombardier Sales Representatives invited approximately 1,000 transit agencies and organizations, customers, academia and other stakeholders to tour the Olympic Line. –Approximately 500 visitors from Canada and the US visited the Olympic Line.

© Bombardier Inc. or its subsidiaries. All rights reserved Promotion Promotional items 5,000 first-day ride certificates distributed on January 21, ,000 postcards distributed to riders of the Olympic Line 1,000 refrigerator magnets distributed to riders of the Olympic Line 7,000 streetcar cardboard cutouts distributed to children riding the Olympic Line Belgium Chocolate wrapped in the streetcar motif were distributed to customers and stakeholders during the demonstration project

© Bombardier Inc. or its subsidiaries. All rights reserved Events Celebrating the Olympic Line with the public and media  September 30, 2008, a media event announcing the demonstration project  October 12, 2009, a public celebration in Brussels hosted by the Brussels Transport Company marking the departure of the streetcars for North America  December 3, 2009, a media event announcing the arrival of the streetcars at the Port of Tacoma, WA  December 7, 2009, a media event celebrating the arrival of the streetcars in Vancouver  January 21, 2010, a public celebration in Vancouver marking the grand opening of the Olympic Line  February 12, 2010, a public event marking the Vancouver 2010 Olympic Torch Relay onboard the streetcars  February 20, 2010, a media event celebrating the 300,000 th rider  March 13, 2010, a media event celebrating the 500,000 th rider

© Bombardier Inc. or its subsidiaries. All rights reserved Events Promoting the Olympic Line through sponsorships Bombardier used a consistent approach to raise awareness among industry leaders and public audiences  Vancouver Pacific Gateway Forum Vancouver, BC – March 2009  Canadian Urban Transit Association Annual Conference Whistler, BC – June 2009  Vancouver Board of Trade Vancouver, BC – September 2009

© Bombardier Inc. or its subsidiaries. All rights reserved Print Collateral  The Olympic Line – Vancouver’s 2010 Streetcar data sheet was produced in three languages and explained the following: –The 60-day streetcar demonstration project and how it would provide a sustainable transit alternative during the Vancouver 2010 Olympic and Paralympic Games –Bombardier’s sponsorship of the streetcar demonstration project through its leasing of two FLEXITY streetcars from the Brussels Transport Company (STIB) –Bombardier’s partnership with the City of Vancouver  A specially-designed folder featuring the FLEXITY streetcar to ensure continuity of the image throughout the special event campaign

Bombardier’s Special Event The Olympic Line – Vancouver’s 2010 Streetcar APTA 2010 AdWheel Awards Entry