Dr. Ray Smilor Executive Director, Beyster Institute at the Rady School, UC-San Diego Leadership That Lasts The Personal Dimensions of Leadership

MEET U.S. Agenda  Show authenticity  Create trust  Exude optimism  The “Great Expectations” of Leadership

MEET U.S. “Leadership is authentic self expression that creates value.” - Jim Cashman Leadership from the Inside Out Authenticity

MEET U.S.  Identify your uniqueness Be Authentic

MEET U.S. Net Concept - Tunis - Imen Bakhouche “My real value-added to my company is that I bring a global vision to our work.”

MEET U.S. Be Authentic  Identify your uniqueness  Expose a vulnerability  Be consistent  Establish your “potent point of view”

MEET U.S. Potent Point of View “Never give up. Never give up. Never! Never!” - Sir Winston Churchill

MEET U.S.  “The customer first, last and always.” Potent Point of View  “Every phone call will be answered by a real person!”  “Nobody says, 'That’s not my job!'”

MEET U.S. Trust “Trust is a pragmatic, tangible, actionable asset that you can create.” Stephen M.R. Covey The Speed of Trust

MEET U.S.  Communicate -- Talk honestly -- Demonstrate respect -- Keep commitments Create Trust

MEET U.S.  Inspire -- Show loyalty -- Be accountable -- Deliver results Create Trust

MEET U.S. “You have to give employees the opportunity to explore what they want and increase their expertise. I always involve them in the business and in coming up with new ideas to improve it. They are the people that make a difference in the company. They are the future.” Hanan Saab Pharmamed Lebanon

MEET U.S. The more difficult the task and the greater the pressure, the more important optimism is to the success of every endeavor. – Martin Seligman Learned Optimism Optimism

MEET U.S. Be Optimistic  See for yourself  Focus on talents, not weakness of others  Label differently

MEET U.S. Philadelphia Chocolates - Lina Hindeleh “I challenged myself to succeed. I refused to have any negative thoughts.”

MEET U.S. The “Great Expectations” of Leadership

MEET U.S.  Expect to anger some people! “Great Expectations”  Expect people to bring you problems  Expect to be lonely  Expect not to know all the answers  Expect to make mistakes  Expect to have fun

MEET U.S. PURVEYORS OF HOPE