Delivering Personalised Care A Personal Perspective SPIF seminar 26 th October 2011 Professor Jo Armstrong Chair Enable Scotland

Personalised care ØThe context ØThe reality ØThe challenges

The context ØBudgets down ØDemand growing ØExpectations rising ØLegislative changes coming

The reality ØFear of change ØBudget and benefit cuts focus of attention ØService redesign not the same as personalised services ØJoined-up delivery not the norm ØRegulatory issue yet to be tested

The challenges ØHow to put users needs to the fore ØHow to deal with the outcomes of change ØHow to reduce collective fear

Conclusions Ø Budget cuts are coming Ø Quality must not be compromised Ø Individuals must be in control Ø Effective monitoring required