DEED WorkForce Center Reception and Resource Area Certification Program Unemployment Insurance Training UI Basic Information and Reaching UI Segment 5
Segment 5 UI Basic Information and Reaching UI Options, Assistance and Hours Important Reminders Connecting to a UI CSR UI Phone Tree
Options, Assistance and Hours Seasonal busy time: Starts November Peaks January Tapers off March Self-service options Online service Monday – Friday 6 a.m. to 6 p.m. Automated Phone Service: Follow phone schedule to request benefit payments 6 a.m. to 6 p.m. UI CSR: 8 a.m. to 4:30 p.m. Language Assistance Language Line service Languages: English Spanish Hmong Somali Other languages connect to UI CSR Electronic Payments Debit card Direct Deposit
Important Items Customers should be prepared for the application process. Explain busy season and best times to reach UI: later in the day or week. Request weekly benefit payments. Payments are made electronically: Debit card – will be mailed unless direct deposit is requested Direct deposit – bank information is required.
Reaching UI Customer Service “Get Answers to Your Unemployment Benefit Questions”” – Phone Tree for steps to connecting to UI Customer Service Twin Cities area: Greater Minnesota: TTY (for the deaf and hard of hearing): Enter language choice Enter Social Security number Press pound sign Note:When UI phone lines reach maximum capacity, phone lines get flooded, and applicants are alerted through an automated message instructing them to call back at a later time or applicants gets a busy signal.
This completes Segment 5 training for Unemployment Insurance Thank you.