1 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Mission Planning System Support Facility GATM Error Reporting Process Bruce Weaver OO-ALC/LHM (TYBRIN) DSN: COM: Oct 2004 / DWG 04-2

2 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Briefing Objectives Where We Were Before Process Development The Process Vision Where We Are SSF Error Reporting To Date SSF Future Role Benefits and Drawbacks

3 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Where We Were-Challenges The Global Air Traffic Management (GATM) Program would affect aviation movement and control world-wide Air Mobility Command (AMC) recognized GATM as having critical impact on the Command’s global mission –AMC was leading USAF with KC-135, KC-10, and C-17 compliance efforts –First GATM Capable KC-135 Block 40 was planned “on the ramp” July 2003 Air Combat Command (ACC) would also be impacted but didn’t share the same operational urgency of the issue (Primarily because their aircraft accompany GATM equipped aircraft) GATM recognized the conceptual representation known as the “Aeronautical Data Chain” (Data Creation through to End Use) –Functional links in that Chain: Origination, Transmission, Preparation, Application Integration, and End Use (RTCA/DO-200A) –Data used by GATM aircraft must adhere to Data Chain standards –End Use Required Error Reporting Details

4 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Where We Were-Challenges Digital Aeronautical Flight Information File (DAFIF) was/is the Department of Defense (DoD) standard aeronautical information database NGA was/is the Aeronautical Data Processor of DAFIF –Origination, Transmission, and Preparation links were straight forward –Application Integration was managed using the DAFIF Dictionary, the Digital Working Group (DWG), etc. –End Use Error Reporting was the challenge End Use Error Reporting and Resolution was Complex –Is it really a DAFIF error…or… –Is it the Flight Planning System (PFPS, TAMPS, MPS)? –Is it the Aircraft Weapons & Electronics (A/W/E)? –Is it the aircraft’s Flight Management System (FMS)? –Is it the individual operator, aircraft, or hardware? –Who in addition to NGA should be notified? –Most of these issues were outside NGA’s area of expertise Details

5 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Where We Were -SSF Error Reporting DAFIF Error Reporting was “just another trouble call”. Before the DAFIF Error Reporting Process existed: –A Call may have been entered in “Track-It Database” or “Integrated Database (IDB)” –A Call may have been reported to NGA via or telephone –A Call may have become a “Breaking News” item on MPSSF Website –A Call may have been forwarded to Developers –A Call may have had a quicker resolution Contacting SSF was Only One of Many Possible User Actions –NGA, SSR, Unit Stan/Eval or Tactics, FAA, Host Nation, FMS Vendor, MAJCOM MP office, etc. If the SSF had Fallen Short of a “Process” (i.e. Defined, documented, repeatable, etc.) –It would not have met guidance for GATM Demonstration of Compliance

6 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Where We Were-Approach We Didn’t Want To Re-Invent the Wheel –We looked at what, if anything, Civil Aviation Had Done to Date –Utilized Existing Assets and Processes (SSF and others) –Simple is Better (Error can be Complex) Did Want To Integrate Key Agencies –“Buy In” was Essential for Success –Agencies Must Participate in Defining Roles/Responsibilities –Agencies Must Support Those Roles/Responsibilities Did Not Want To Underestimate Training –Aircrew –SSF Personnel –Key Agency Personnel

7 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Agencies Entering DRs 1Yr Ago

8 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 The Process Vision The SSF Managed A Coordinated and Collaborative Effort to: –Identify the “True” Error Using a Systematic Approach –Ensure Error is Reported to Responsible Agency –Assess the Impact to Safety and Operations –Notify Appropriate Agencies and Operators –Determine and Disseminate the Interim and Final Resolution –Monitor and Improve the Overall Process –Make Use of Internal and External Reviews

9 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 The Process Vision (cont) End User Notification Agency SSF NGA DAFIF PFPS, JMPS, etc. GATM FMS AWE SPO MAJCOM Air Staff Test Verify Monitor Alert Investigate Receive Report Coordinate Resolve Notify Audit Measure Train Interim Fix SSF = Facilitator/Clearinghouse for DAFIF Data Error Reporting Partner Agencies/Organizations = MGMT/Quality Control within their own Organization

10 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Where We Are The Global Air Traffic Management (GATM) Program still affects aviation movement and control world-wide Air Mobility Command (AMC) still recognizes GATM as having critical impact on the Command’s global mission –AMC leads the USAF with KC-135, C-5, and C-130 compliance efforts (Same Commitment, With Some Different Airframes) –In Feb ’04 the KC-135 Block 40 became the first DoD fully GATM compliant aircraft Air Combat Command (ACC) is beginning to share the same operational urgency of the issue knowing their aircraft don’t always accompany GATM equipped aircraft during their missions Details

11 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Where We Are –SSF Has Created a Documented Error Reporting Process We Reviewed Current Civil Aviation Efforts Towards the Process We Coordinated with appropriate agencies – NGA, FMS Vendors, MAJCOMs, Developers, NOTAMS, Air Staff, ESC/GA, etc. –We have had ESC/GA and Other Agencies Evaluate the Process –The Error Reporting Process has been Certified by ESC/GA –Training of Personnel has been accomplished to ensure adherence to Process SSF Responsible for Training SSF Personnel and Trainers Other Agencies Responsible for Training Their Personnel End User (Aircrew) Training is Imperative – AFI Documented (In work) –We Modified The Existing Calls DB and SSF CONOPS (Continues) We Determined DB Access Requirements for Other Agencies We Determined Response Requirements of Critical (Grounding) Items –We Continually Demonstrate Compliance with The Process We Follow Established Internal and External Audit Cycles

12 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Where We Are SSF Provides End Users a Single Point of Contact –World Wide, 24/7/365 Access –Telephone, , Web SSF Takes Ownership of Reported Problem –Provides Preliminary Investigation and Troubleshooting –Alerts MAJCOM & Other Agencies as Required –Provides Centralized Tracking, Monitoring, Dissemination We Will Continue To “Grow” the Process Incrementally –KC-135 Block 40 is the “Newborn” –We Developed the Process in Support of Block 40 –We Will Expand and Improve the Process as Other AMC Aircraft Ramp Up

13 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 SSF Error Reporting to Date AMC has designated the SSF as the single Point of Contact for DAFIF Error Reporting DAFIF Error Reporting is not “just another trouble call” –Resolutions are determined, and action is taken to insure the User/MAJCOM are notified –The Call is entered into the Integrated Database (IDB) as a DR –The Call may be added to the MPSSF Track-It database as well –The Call is reported to NGA via or telephone –The Call is forwarded to Developers, and action is taken where it is needed

14 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 SSF Error Reporting to Date This Flow chart shows the Process of a Preliminary Investigation It may follow with a Flow Chart showing either a Software Investigation, a Workaround, or a Hardware/Avionics Investigation (Each one being an independent Flow Chart)

15 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Agencies Entering DRs Now

16 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 DRs In IKC – 1yr Ago VS Now

17 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Days Until Recommended Closure

18 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 DR Entry To Fix Found

19 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 SSF Future Role SSF Could Become The Single Point of Contact for the Other MAJCOMS When DAFIF End-Users Report Errors Other MAJCOMS are already expressing interest in the Process (Navy) –We Provide Central Database Tracking –We Provide Preliminary Investigation –We Assign Error Category and Priority (Ex: Priority 1 Handling) –We Act as a Routing Hub to Developers, Vendors, NGA, etc. –We Provide Oversight During the Resolution Effort (possible time- sensitive monitoring for Level 1 – Critical or Level 2 - Essential) –We Act as a Dissemination or Coordination Vehicle for Notifying Other End-users either through the MAJCOM or directly –We Act as a Dissemination or Coordination Vehicle for the Solution –We Retrieve and Analyze Metrics for Process Improvement

20 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Benefits and Drawbacks BENEFITS –End User (Operator) Gets a Single Point of Contact –End User (MAJCOMS) Get Fleet Access to GATM Airspace world-wide –Data Processor (NGA) Reduction in Number of Reported “Errors” –Expanded and Improved Customer Support Through the SSF –SSF is Currently Funded for this Effort DRAWBACKS –End User (Operator) Requires Additional Training –End User (MAJCOMS) Incur Additional Expense for Training and Process –Data Processor (NGA) Requires Additional Training / Process Maintenance What are the Funding Impacts? –Sustainment/Growth will Require Additional Evaluation (Dollars / Manning)

21 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Mr. Ed Rosado – AMC A58S I will now turn the remainder of my time over to Mr. Ed Rosado from AMC for his portion of the briefing.

22 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Questions Bruce Weaver OO-ALC/LHM (TYBRIN) DSN: COM: Help Desk: SSF-SSFX COM / DSN Web:

23 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Backup Slides

24 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Software Investigation This is a Flow Chart depicting a Software Investigation

25 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Workaround This is a Flow Chart depicting a Workaround

26 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 Hardware/Avionics Investigation This is a Flow Chart depicting a Hardware/Avionics Investigation

27 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 RTCA/DO-200A Assurance Levels

28 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 IKC DR Criticality Codes

29 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 GATM “Standards” Documents Produced by Radio Technical Commission for Aeronautics (RTCA, Inc.) provide Guidance –DO-200A “…represents a consensus…does not, in itself, have any authority over organizations…” (1.2) –DO-200A “The ultimate responsibility of ensuring that data meets the quality for its intended application rests with the end-user of that data.” (1.4) –DO-200A “Aeronautical data end-users are typically aircraft operators, airline planning departments, air traffic service providers, flight simulation providers, airframe manufacturers, systems integrators, and regulatory authorities.” ( ) Back © 1998, RTCA, Inc.

30 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 GATM “Standards” Where the SSF “Fits” in the Process –Typical Flow of Aeronautical Navigation Data Figure 1-1, DO-200A NGA Honeywell, Collins, etc. Developers - PFPS, A/W/E, etc. Aircrew Planner Back © 1998, RTCA, Inc.

31 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 GATM “Standards” Requirements –2.3 Defining Data Quality Requirements User Supplier/Processor Back © 1998, RTCA, Inc.

32 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 GATM “Standards” Requirements –2.5 Quality Management Back © 1998, RTCA, Inc.

33 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 GATM “Standards” 3 Compliance –3.1 Demonstration Back © 1998, RTCA, Inc.

34 Ogden Air Logistics Center Innovation and Excellence TYBRIN©2003 Government Rights under Contract #F D-0027 TYBRIN©2003 Government Rights under Contract #F D-0027 GATM “Standards” 3 Compliance –3.2 Audit Objectives BackE © 1998, RTCA, Inc.